Coffee Talk

My boss was wondering if anyone would be willing to share how they package their social media services. He wants to see how other agencies are providing different services at different pricing levels. I’ve already showed him the Sprout Social Agency Pricing and Packaging Report Appendix but he would like to see something like the following: $500 a month includes: SchedulingBasic Report$1000 a month includes: Content CreationSchedulingReporting with Analysis and Recommendation$3000 a month includes: Content CreationSchedulingReporting with Analysis and RecommendationSocial ListeningSocial Platform MonitoringIf anyone is willing to share I would greatly appreciate it. You can even block out your agency name if you have too. 

Hi everyone! My name is Jessica Carreras and I’m the director of communications for United Way for Southeastern Michigan (moderately large regional nonprofit). Recovering journalist, exercise enthusiast and mom.I LOVE working in the nonprofit sector and am eager to connect with other nonprofit comms people. I’m passionate about telling stories through social, video and blogs/articles.

👋👋👋My name’s Abigail (Abbey, for short) and I’ve been working in social media for around 5 years (transitioned from early-ed). My current role is as social media manager for a small not-for-profit media org. Officially I’m based overseas, but since the job went remote, I’ve been working from the US (Washington, DC). If you live in the DMV area and feel like having coffee talk IRL, be in touch! I’d love to trade war stories and hear what you’ve found helpful in your industry!

Hi All, My name is Aleen and I am excited to connect with all of you. My Role at MyEyeDr is Social Media Community Management Specialist. I am eager to continue to learn more on the social media world and how we can connect to patients through that medium. Social media is a huge part in todays society therefore we should use it as a tool.  Looking forward to connecting! 

Hi there, This question is for those who work in franchising. I work for a franchise called Wild Birds Unlimited and we are currently using Facebook and Instagram to connect with our customers. My question is whether our Franchise Development team should have their own Facebook and Insatgram accounts?How does your company handle this? Do you post franchise development content on your customer facing socials or does your Franchise Development team have their own separate social profiles?Thanks so much,Crystal DeelDigital Marketing Manager

 Hello everyone! My name is Anna Lewis and I am a recent graduate of Mississippi State University. I recently accepted my first full-time job with Titan Brands in October and absolutely love what I do.We have four different brands Titan Fitness (@betitanfit), Titan Attachments (@titanattachments), Titan Great Outdoors (@titangreatoutdoors) and Titan Ramps. We definitely have our hands full! I run 10 different social media profiles, an ambassador program, and an affiliate program. I personally own my own company Happy&Co. (@happy.and_co) and do freelance social media strategy and graphic design on the side (@alew_designs77) 

Name: Jonathan Jacobs (he/him)Title: VP, DigitalCompany: Accelerate360Hobbies: Travel, writing, reading, Prince-listening, golf, hiking, Sprout Social-ingSome thing(s) I want to learn: Dance, Spanish, PlumbingSome thing(s) I’m good at: Points and Miles, motivating a team (I think), storytellingHeadshot:  

Hello, fellow Sprouters!I’m Jessie from TechSmith. I manage all our organic social media efforts from our content calendar to monitoring and responding to our awesome users. I also moderate our weekly live stream chat on YouTube and LinkedIn (The Visual Lounge) which gets turned into our podcast.My team recently merged with the video pod and I’m excited to have my talented teammates experimenting on IG Reels and TikTok! I’m excited to have a place to connect with my fellow social media managers so we can learn from each other! :)

Hey everyone! Wanted to introduce myself to the Community quick. My name is Will Veliz and I am a Customer Success Manager working with mid-market clients at Sprout Social. Specifically, I work with healthcare, fitness, biotech, nonprofit and government clients I live in Chicago, IL which is currently enjoying a beautiful but VERY hot summer. All the more reason to spend time on the lake shore I suppose! Besides social media strategy, I love soccer having played it my whole life and am very grateful for the soccer community that can be found here in the windy city. I also just started training for the Chicago Marathon which has been a bit challenging so far given the recent heat wave.  I’m very excited to see what all the members of this community can learn and teach in this space and am looking forward to sharing my own insights as well as learning a bit myself! 

Hello all! I’m joining Arboretum as a newly minted Social Media Specialist for Concordia University Irvine in Southern California. Not only have I just moved to SoCal, I have never officially had the role of social media manager before. I think I have a lot to learn, but so far I feel like this job is a great fit. I’m getting involved with Arboretum because I use Sprout frequently throughout the day and it’s great to have a group of people who are up to date on the same topics/issues/news as me. Thanks in advance for your support and advice!

Name: Brooke B. Sellas (she/her)Title: Founder & CEO Company: B Squared MediaHobbies: Horses, horseback riding, and the Real Housewives franchise <insert cheesy grin for that last bit of truth>.Some thing(s) I want to learn: Curious about how others use Sprout and how we can better use it. Plus, learning from all of you super smart peeps!Some thing(s) I’m good at: Getting on my soapbox re: CX and Customer Care. Controlling wild beasts and sassy mares. Some thing(s) I’m NOT good at: Singing. Dancing. Oh, and doing video marketing. A questions I’d like answered: How to you continuously iterate, improve, and impassion others (especially as it relates to social media marketing)?

Happy Wednesday! Today, we’re talking all about creative brand campaigns!Today brands have to go beyond traditional forms of building awareness, whether that’s a unique out of home experience or a collaboration with a high profile influencer.I’ll go first! Recently, I was at Lollapalooza in Chicago and saw the water brand Liquid Death create a “Country Club” which you had to give your email to “join” and then you could do inside where it looked like a full bar, they offered tattoos and it was air conditioned. Needless to say, the lines were long and I of course was drawn in. What are some creative brand campaigns or experiences you’ve seen lately?

Hi there! I’m Caroline. Here’s a little about me: Pronouns are She/Her I have been working in social media for 5-6 years and been a Sprout advocate from the start. I used Sprout back when it was Simply Measured! I brought Sprout to my last company and have brought it to my current company, ZoomInfo I have background in the agency world, client world, B2C and now B2B My background is in social media strategy and in the last year i’ve shifted my focus to community creation - my title at ZoomInfo is Social Community Manager. I’m self-taught and gleaning so much from various books, Twitter professionals and more. I’m really looking forward to interacting with community builders AND social strategists because, hey, they’re kind of the same thing, right? I moved to Boston 5 months ago and before that was living in Chicago (the best city in the world). I’m originally from New York suburbs.

Hey there!  I’m Tai and I am in sunny Huntington Beach, California (although it’s raining today).  I do social media for a company that works with universities around the country to develop their online programs.  We also help students and lifelong learners find programs that match their needs.  I’m new to the education industry, but not to social media.  It’s quite the learning experience for me, but I am really enjoying it and learning a lot.  The webinars and classes here on Sprout are fantastic and I love using the calendar and scheduling feature.  It’s a lifesaver!

Just joined the community and excited to meet you, get to know you, and learn from all of you! Title: Digital Marketing SpecialistCompany: VeryableHobbies: Traveling, running, photography, fashion & sneaker shopping, and trying new restaurants with family & friends!Some thing(s) I want to learn: Editing videos, creating more unique attention grabbing content, what everyone’s workflow process looks like, and best practices of keeping up with the latest social media trends where there might be opportunities.Headshot: 

Hi friends! My name is Trena K and I’m *so* happy this community exists.Here are the basics:Title: Social Media Marketing Manager (doing social for 5+ years)Company: GlassdoorHobbies: Reading, streaming services (I’m subscribed to so many of them...I can’t help it), buying cookbooks that I will never use on Facebook Marketplace.What else?: I have two dogs - a Shih Tzu and a Parson Russel Terrier mix that I absolutely love to death. I hope to grow Glassdoor’s social media ops and build a strong community. I’m looking forward to learning from everyone! 

Hey! One of my 2024 goals is to meet more people IRL. If anyone is going to Creator Economy Live in January I’d love to connect. I’ll be on a panel about Content Strategy! Here is some info if anyone is interested: https://creatoreconomylive.com/ 

Name: Breana Haines (Bree-anne-uh) or just TeachTitle: Social Media SpecialistCompany: ESSHobbies: I play professional football for the Florida Avengers. We are a full contact, 11v11, women’s football team who are in the Women’s National Football Conference (WNFC).  Running social media for the last 7 seasons helped me recently get out of teaching and into social media full time for an educational staffing company.  Both of my passions, in one career!Some thing(s) I want to learn: How to grow your brandSome thing(s) I’m good at: Creating content