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Error scheduling TikToks

  • 7 November 2022
  • 1 reply
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Hi all - I’m trying to schedule my TikToks and am getting the following error: Uploading a custom thumbnail is not supported by TikTok.”

 

How do I remove the custom thumbnail? I am not intentionally adding it nor need it. I’m uploading my .mov and it’s automatically creating a thumbnail in Publisher. Is there any way around this? 

 

TIA!

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Best answer by JonathanZuluaga 10 November 2022, 20:02

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Hi @lyndsay.nielsen! Sorry for the delay here. For the quickest support, I recommend you reach out via sproutsocial.com’s chat to tweet support. 

You can find more information here: https://support.sproutsocial.com/hc/en-us

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