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Salesforce integration

  • 5 January 2023
  • 2 replies
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Hello everyone!

Has anyone know if the Salesforce Field externalId ( API NAME: personaData.externalId) is the ID of the Social Personas? Does it remain the same through different social pages? (Example, my social persona post a comment on “XY” Facebook Page and has an externalId. The same Social Persona post a reply to a comment on “VV” Facebook Page. In this case, the externalID does change or not?). 

 

Thanks! 

Naomi

 

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Best answer by sarah.melton 19 January 2023, 22:31

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Hi Naomi! The externalId represents the user's id for the respective social network, and it will remain the same through different social pages. Let me know if you have any other questions!

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Hi Sarah! 

 

Thanks for your answer but I am testing the integration with Salesforce and I confirm you that, unfortunately, I receive different ExternalId through different Social Pages (Same Provider). Do you know if is there a workaround to solve that? I need to create a unique social conversation with all history engagement from the same social personas. 

 

Thanks a lot! 

Naomi

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