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15 Topics

JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Welcome Guide

Upcoming EventsEvents

Join us for these upcoming Community events! 

790
JonathanZuluaga
Community Manager
1 month ago
A
New User
anna.cernohousNew User
asked in Community FAQs

Filtering Out Paid Posts

I am trying to conduct an audit strictly on our organic/earned media. We have done a lot of paid media in the past and I want to see how the organic posting does by itself. Is there a way to filter out paid posts in reports?

1
will.veliz
5 months ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Welcome Guide

Welcome to the Sprout Community Hub! Get started here.

Hello and welcome to the Sprout Community HubWelcome to your community - we’re so glad you’re here! Here’s some information to help you get acclimated. Also check out the video below for more information on how to navigate this platform, and settle in.  Getting StartedBookmark this page to navigate back quicklyMake sure to bookmark the Community hub URL so you have quick access to the community in a convenient location.Stop by and say hi to everyoneHead over to Coffee Talk to introduce yourself. Tell us about you, your hobbies, your professional goals and what you’re good at. Maybe you learned how to make your own sourdough bread during the pandemic. Maybe you moved to a different city. Either way, we know you have a unique and valuable story to share, and we can’t wait to hear it. After you introduce yourself, check out the other spaces in the hub, make new connections,  start a conversation, reply to threads, or drop in product ideas. Talk social with people who get socialIn the Talk

51980
JonathanZuluaga
Community Manager
5 months ago
AlexaHeinrich
New User
AlexaHeinrichNew User
posted in Community FAQs

Font Update

Is there a way to update the font within the community and on the Sprout Social website to be heavier? The current weight is way too thin and causes readability issues. Personally, it gives me a headache. 

2
annie.giudicessi
New User
6 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

I want to host my own hangout or event for other Sprout users. How do I do that?

At this time, there is no formal program to do so. However, we’re definitely interested in building out a program for Sprout Social users to link up, network, and learn together. PM Joe Huber if you’re interested in helping us build this!

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

Will there be events for us in this community space?

Yes! There are going to be some events hosted by Sprout. We will be sure to post about them in either the Social Trends and News category or the appropriate groups, if it’s not open to all community members.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

I have some feedback/suggestions for the community. What’s the best way to get these across?

There are several ways to do this!We will be sending out surveys, reading topics and hosting some interviews. You can also create a topic in the share product ideas category. Be sure to add the “feedback” tag. Paul Nowak will be sharing more information about this, so be on the lookout.If you’re not comfortable sharing information publicly, you can also PM Joe Huber.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

How do I network with peers from my industry or those that are working at the same job level?

For now, you won’t be able to identify anyone at the same level or in the same industry as you with badges, ranks or groups. This is something we’re investigating. Be sure to keep an eye out for groups in the future to help people identify this.If you have feedback or ideas on how you think you or we can facilitate this best, please feel free to offer that feedback to us in the replies below!

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

Do I have to use my real name?

In this community, we highly encourage you to use your real name. There really aren’t many situations in which it would make sense for you to use an alias.That said, if you’re feeling like you must use an alias for whatever reason, please contact Jonathan Zuluaga. He will help facilitate the change.You can also contact Jonathan for any username adjustments on your account.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

I found someone in the community I’d like to connect with for a 1:1 chat. Can I do that? How do I do that?

You are absolutely encouraged to reach out to other users to chat one on one. Just be mindful of one another’s time and be respectful and understanding if they say no. Their calendar might not look like yours.Click on their profile and click send message. This opens a way to personal message another user.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

How do I get started? What am I supposed to do here?

Be sure to check out this resource to get started. It has all the instructions and information you need for these spaces and to help build your network effectively.As for what to do here? Connect with others, learn and share. This hub is built for social professionals to have a space to chat and discover others who see social differently and want to help each other out.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

Am I allowed to post about jobs?

This space is designed to help you elevate your skill sets and social expertise, but it is not designed to help you find your next job opportunity. You can check out the job board posts in the Social Marketers’ Exchange or the job board posts in the Agency Exchange for more info on people posting openings, though.

0
joe.huber
New User
11 months ago
joe.huber
New User
joe.huberFormer Moderator
posted in Community FAQs

What are the topic types?

Question, conversation and idea. They each serve a unique purpose!.Question is for when you’re not sure about something and are seeking input or advice.Conversation is for when you’re sharing intel, insights or just something you found interesting.Ideas are for letting Sprout know about product feedback or integrations you’d like to see.

0
joe.huber
New User
11 months ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Welcome Guide

Welcome to the Sprout Community Hub! Get started here.Welcome guide

Hello and welcome to the Sprout Community Hub!This topic will help you get acclimated to the community and get started. Check out the video for more information on this experience. Make sure to introduce yourself and let others know why you’re here. We can’t wait to learn with you.Bookmark this page to navigate back quicklyMake sure to bookmark the Community URL so you have quick access to the community in a convenient location.If you’re brand new to Sprout, be sure to join the Jumpstart group.Join us for the six-week classroom sessions to help you get your account up and running! We have programming and content to help you kick off your journey with Sprout the right way.Introduce yourself with your own spotlight!Head over to Coffee Talk to introduce yourself with a conversation topic. Tell us about you, your hobbies, your professional goals and what you’re good at. You can copy/paste from the example with Joe. Feel free to add your own sections or flair to the conversation.After you i

24990
JonathanZuluaga
Community Manager
11 months ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Welcome Guide

User guidelinesNews

The Sprout community is a place for us to discuss, learn, share experiences and make suggestions to improve and support each other. To make sure this community is a great place for everyone, there are guidelines to follow: Be yourselfUse your real name and share information that’s true to you. Don’t be afraid to askYou can start by searching for a topic to see if others have already asked a question or started a discussion. If you don’t find what you were looking for, don’t be afraid to ask. Our community team is here to answer your questions and help you come up with solutions.Be constructiveHaving a different opinion and being critical is great but only if it’s used to foster healthy discussions. Help others grow by giving them constructive and respectful feedback. Keep away from personal accusations or name calling.Be openOne of our favorite core values at Sprout is to promote open, authentic communication and that applies to the community. It’s all about being transparent, honest a

1310
JonathanZuluaga
Community Manager
11 months ago

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