Social Networks

Discuss social media best practices and share tips about specific social networks with other digital marketers.

156 Topics
570 Replies

Recap & Recording - The Power of Instagram Reels: Publishing & Boosting with Meta

This event has concluded. Catch up on-demand by watching the recording below!On Wednesday, September 25th, we're partnering with Meta for a can't-miss event, The Power of Instagram Reels: Publishing & Boosting with Meta. This session is designed to equip you with practical knowledge to maximize your impact with Reels and Boosted content. Get insider tips on crafting compelling Reels, boosting your content for greater reach, and effectively measuring your results. Join us as we discuss Reel strategies, expert insight into boosting your content, and tips for measuring your success.By attending, you’ll walk away with:Key strategies for creating engaging Instagram Reels Best practices for boosting your content How to track ROI and measure your success Meet the Speakers:Joana Rocha - Senior Technical Partner Manager, Reel Ads, Video & Threads at MetaDevin Marsh - Director, Partnerships at Sprout SocialLaura Porcincula - Community Strategist at The Arboretum by Sprout Social Catch u

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3 months ago

Jonathan ZuluagaCommunity Manager

published in Social Networks

Giveaway Extravaganza: Day 5Holiday Giveaway Extravaganza

Where does your social engagement come from?We're curious! What's your go-to social media platform for brand engagement? Share your preference and why and discover the community's favorites. How to Participate:Share a reply in the thread below and explore to win a Conversations That Connect Book, $50 Amazon Gift card. Arboretum Branded Water Bottle, and Arboretum Tote! The Promotion begins at 9:00 a.m. Central Time (“CT”) on December 15, 2023, and ends at 11:59 p.m. CT on December 15, 2023. To participate in the promotion, engage with the outlined discussions by sharing the most innovative social media campaign you've come across lately for the chance to win a Conversations That Connect Book, $50 Gift Card, Arb Water bottle, and Arboretum tote. A $50 value. One prize will be awarded. No purchase necessary. Open to legal residents of the United States (with the exception of Hawaii), the District of Columbia (“D.C.”), Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands, 21 yea

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1 year ago

Jonathan ZuluagaCommunity Manager

published in Social Networks

🏆 Community Question: TikTok Challenges

Happy Tuesday community! When it comes to TikTok we all experience unique challenges, especially if you’re in a “serious” industry. So, we want to hear from you!What is the biggest challenge you face when it comes to using TikTok? Reply to our community question by 5pm CT on Wednesday, August 30th and receive Arboretum swag. The Arb team will reach out to gather shipping address once you reply.Rules: Limit one swag bag per person/survey/household. To receive a swag gift, participants must complete a prompt with valid responses during the above-stated period. Participation is limited to the 50 United States and the District of Columbia. Participants must be 18 years or older. All entries that do not conform to these rules or that are otherwise invalid will be disqualified. Sprout Social has sole discretion to disqualify participants. This is not a contest or sweepstakes.

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1 year ago

reid.zuraFrequent User

asked in Social Networks

A huge increase in spam on Facebook and X - any tips on how to reduce?

Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms. On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example: On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like: Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometime

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5 months ago

scott.mckAgency Partner

asked in Social Networks

Meta Business Suite in disabled state - need help.

We have an issue with our Meta Business Suite account being “disabled”.I have been wrestling with this issue for almost 2 weeks.Is there any way to actually talk to a real person at Meta?Long Story short in bullet format:Account has not been actively used in a couple years. We decided to try a couple sample test campaigns in FB & IG. Placed ads on Oct. 17/24 Both campaigns required budgets to be pre-paid, and Meta took this from our card on file. (about $250) Both campaigns were reviewed and approved (email notification & dashboard said “active”) After the weekend, noticed no funds had been used up from our pre-paid budget. Finally noticed in “Ads Manger” that our account is “disabled” because they can’t put a “hold” on our card. They do not indicate how much they want to “hold” on the card. I then noticed on Oct. 22, our credit card was to expire this month (10/24) Updated card info (more than a dozen times) and keep hitting the “try hold again" button with no success. Then w

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2 months ago

Laura PorcinculaCommunity Manager

published in Social Networks

✨ Giveaway: Share what most surprised you in our latest data report

If you’re wondering what kind of content your team should prioritize with limited budgets and bandwidth, and how to deliver the greatest return on investment from your efforts, The 2024 Social Media Content Strategy Report by Sprout Social has got you covered.In this report you’ll find answers to questions like: How many and which platforms do users have profiles on? What actions can you take on social to compel consumers to buy? Is there a certain content type that is more successful by platform? How can I be sure to share the right content on the right platform for my audience? ➡️ Download The 2024 Social Media Content Strategy Report Which network or demographic insight surprised you the most and why? We want to hear from you! Share your answer in the thread below for a chance to win 1 of 3 swag packages. *The promotion begins at 10 am Central Time on October 3rd, 2024 and ends at 11:59 pm Central Time on October 7th, 2024. To participate in the promotion, answer and reply

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3 months ago

tiffany.cookeEngaged User

posted in Social Networks

New Social Post Sizes on Facebook and X

Hello!My team noticed that the Always Up-To-Date Guide for social post sizes was updated yesterday, and X and Facebook have changed drastically from the norm (at least from the last time we checked). Does anyone know what sparked this change? Is anyone using these sizes yet? The recommended size for a graphic on Facebook and X is now 1080x1350.

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10 months ago

Jonathan ZuluagaCommunity Manager

published in Social Networks

Bluesky: The Future of Social Media?Community Question

Bluesky's goal is to create a more transparent, decentralized, and user-controlled social media ecosystem. The aim is to give users more control over their data, and to reduce the power of big tech companies over social media.I am curious to know what you think about this new development. Do you think that Bluesky has the potential to change the way we use social media? Will it be successful in achieving its goals, or will it face challenges along the way? What are your predictions for the future of social media, and how do you think Bluesky fits into that picture?Let's start a discussion in the comments below. Share your thoughts, opinions, and predictions about the future of social media and Twitter's Bluesky.

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1 year ago

madison.skipperEngaged User

asked in Social Networks

Scientists/Healthcare Community Leaving X/Twitter

Curious if anyone has seen a new platform emerge as a replacement for X, formerly Twitter, specifically among the science, research and healthcare community. I’m a social media manager for a cancer treatment and research institution and X is a big part of our social strategy. As Bluesky and Mastadon are growing in popularity, I would love to know if any healthcare or research organizations have made the switch and if you are seeing a growing community of users interested in science or medical content.

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1 month ago

gregrokiskySprout Team

published in Social Networks

Unraveling Meta Threads: What we learned from our first 30 days on the network

Nothing captured first-day-of-school energy quite like the release of Threads, a new text-based social media platform from Meta.The launch of a new social network is typically met with equal doses of curiosity and concern. The response to Threads was different. Brands and the social media managers that run them took to the platform with enthusiasm. Sure, there was some stress—expressed mainly in the form of overworked social media manager memes—but most seemed excited about the novelty and potential of a new platform.Threads has generated a lot of discussion since then. What role will it play in existing social media strategies? What do consumers think about it? Does it have staying power?Read the rest of my article, here on the Sprout Social Insights blog.

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10 months ago

ashley.casarellaFrequent User

asked in Social Networks

Anyone Managing Nextdoor for clients?

Hi Everyone! Is anyone managing Nextdoor for clients? We have a client who’s locations get discussed a lot on the platform - so much so that we may need to start engaging there. Would love to get feedback on any experiences when it comes to management, monitoring, etc.

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5 months ago

sara.costelloNew User

posted in Social Networks

Are you brands staying on Twitter? What are you recommending?

Hi team, With everything Elon Musk has said in the last few days and the way that larger brands are pulling out, I’m curious - what’s the temperature for your clients? Are they choosing to keep their account but go inactive? And what are their major reasons? If they’re going inactive, are they ghosting the platform, leaving a note, going private, etc.? I’m interested in hearing what other marketers are seeing, experiencing, and recommending?

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1 year ago

michelle.polandNew User

asked in Social Networks

Facebook Bots

Just dealt with a terrible bout of bots attacking one of my client’s pages. We were running an engagement-based giveaway and bots started responding to comments as my client profile (imposters, obvi) and requesting bank info, which some people actually gave away. We had included how we would contact winners in the original post, and explicitly said we would DM winners, but people still fell prey to scams. Does anyone have ideas on how to keep bots from a page? We instituted a “must follow for 24 hours” before commenting rule on the page, but that's the only tactic we have found thus far. All insight is appreciated!

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1 year ago

alyssa.martelliAdvanced User

asked in Social Networks

Fake "Permanent Deletion" Messages

Hello, our Facebook page has been receiving an influx of spam private messages stating our profile is “of permanent deletion. We have received a report indicating that your page violates copyright.” We keep reporting the spam to Facebook, but we keep receiving them. Has anyone else experienced this and how have you managed it?

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9 months ago

jordandvdsn7New User

asked in Social Networks

Question about setting up new company FB account

Hey everyone! This is my first post through the Arb so hopefully I do this right :)My company is in the process of deleting our current Facebook account and starting a new one (long story.) Ideally, we would have each person with admin permissions set up an individual page for themselves using their “@upgrade” email address, and then that page would be the one with admin permissions (as opposed to giving admin permissions to each person’s everyday page that they already use frequently.) We mainly want to do this for cybersecurity reasons.Has anyone tried this method before? Did it work? Did you run into any problems with Facebook, getting flagged, or anything of that nature? We’ve gone the rounds with Facebook a few times over a few different issues and their support team has been less than helpful, so we want to avoid doing anything that could get our page compromised or restricted in any way since we’re not confident in Facebook’s ability to fix problems.

608

6 months ago

Victoria NechiforFrequent User

asked in Social Networks

Instagram disabled hacked account

Hi there! Do you know what could be done if an Instagram account gets permanently disabled because it doesn’t follow the Community Guidelines, because of unothorised attempts to access the account? Someone tried to hack an account and Instagram disabled it. Wondering if you know a phone number or email address I could use to try and speak to someone to hopefully get it back. Many thanks!

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1 month ago

jackie.singleyNew User

asked in Social Networks

Sharing to stories

My client is having a problem resharing from other accounts to their Stories. Is anyone else having issues. I’m assuming it’s an IG glitch but unsure. Thanks!Jackie

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2 years ago