Social Networks

Discuss social media best practices and share tips about specific social networks with other digital marketers.

  • 111 Topics
  • 300 Replies

111 Topics

reid.zura
Frequent User
reid.zuraFrequent User
asked in Social Networks

A huge increase in spam on Facebook and X - any tips on how to reduce?

Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms. On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example:    On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like: Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometime

20
J
Frequent User
1 day ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Networks

Get answers to common Meta Business Suite questions

Last month, I worked with Sprout’s Insights blog team to share some common challenges social marketers face when navigating Meta Business Suite. Much of this article's content was from talking to you all over the last few years.Get answers to questions like:What is Meta Business Suite? How do I connect and manage a Facebook Page with Meta Business Suite? How to I connect and manage an Instagram account with Meta Business Suite? Getting started with Meta Business Suite How do I manage users as an Admin? How to use social media analytics in Meta Business Suite?I'm sure there may be more questions you have about Meta Business Suite. Please feel free to share them in the thread below. Your community is always here to support you. Read the article now:How to use Meta Business suite like a pro 

1312
ben.marcus
Advanced User
3 days ago
T
New User
Trisha AsharNew User
asked in Social Networks

Business Instagram Hacked — How can I recover / what are my options?

Last Tuesday, one of the accounts I manage was hacked and the email and phone number were changed. I contacted Meta Support Pros and they have been telling me the issue is ‘under investigation’ but nothing more. Stakeholders are now asking me to consider other options.What other options do I have?Has anyone else successfully recovered a hacked account? Are you able to petition for your username back and verification from Meta once you start a new account? 

1
S
Frequent User
6 days ago
KathlynClore
New User
KathlynCloreNew User
posted in Social Networks

Instagram Stories not able to be shared inter-platform

Hi! I am trying to grow my nonprofit’s Instagram account, and recently realized our Stories are not sharable on Instagram. Our posts, however, are sharable. I’ve looked at our Stories from multiple other accounts and indeed they cannot be shared on Instagram. Several of my colleagues have asked me to fix this so they can share our company posts - which I really would love them to do!I’ve been through all our settings and everything looks good - all content is sharable, we are public, we have a business account….Has anyone had this happen and figured out how to fix it?? I submitted a request for help via Instagram but I’m not optimistic about hearing back... 

0
KathlynClore
New User
7 days ago
R
Frequent User
rebecca.hoangFrequent User
asked in Social Networks

Facebook Cover Photos for Location Pages

Hello! I currently manage our brand (parent) Facebook page and over 260 location pages on Facebook. The Classic Pages allowed me to change the Facebook cover photo on the parent page and it would automatically change all the cover photos for the location pages.Our pages recently switched to the New Pages Experience and now the location pages don’t change when the parent cover photo is changed. I really don’t want to switch into 260+ pages to change the cover photos. Does anyone have a resolution for this? Thank you!!

1
H
New User
8 days ago
dan.levey
New User
dan.leveyNew User
asked in Social Networks

Instagram Again

Hello, I know there was a Meta outage last week. Is anyone still having issues with Instagram? I manage 10 accounts, and when I toggle to 1 of the accounts, the account, the page starts flickering and the account looks incomplete. I tried logging into the account from my computer and it did not work, I tried both Chrome and Safari and nothing worked. I tried logging out of all Instagram accounts, I un-installed and re-installed the app, and I restarted my phone. None of that worked, the account is showing the same thing. I attached screenshots of what the account looks like and of what happens when I switch over. Any help is appreciated. Thanks, Dan 

0
dan.levey
New User
10 days ago
A
New User
ashtonyoungNew User
posted in Social Networks

What's your strategy for posting reels with community sounds?

Hey everyone, I was hoping you all would have some tips to share for scheduling or creating reels on Facebook and Instagram with community sounds.Our client has a low following, so we have been relying on using trending sounds on Facebook, Instagram and TikTok to get engagement. Meta does not have scheduling sophisticated enough to meet our needs and posts with community sounds cannot get scheduled ahead of time through the business suite. However, uploading and posting each reel on the day we’ve planned for takes up a ton of time and we’re looking for alternative options.As of now, we’ve been creating the posts through the Facebook and Instagram mobile apps (Meta business suite does not show any of our saved sounds, so we need to post each individually) and then saving the reels as drafts and coming back on the calendar date and posting. There has to be a more efficient way, right? We bill our clients by the hour, so we’re extremely conscious of our time usage and this just simply isn

1
P
Engaged User
11 days ago
alyssa.martelli
Engaged User
alyssa.martelliEngaged User
asked in Social Networks

Fake "Permanent Deletion" Messages

Hello, our Facebook page has been receiving an influx of spam private messages stating our profile is “of permanent deletion. We have received a report indicating that your page violates copyright.” We keep reporting the spam to Facebook, but we keep receiving them. Has anyone else experienced this and how have you managed it?

9
Flynn
Frequent User
11 days ago
Anna Laura McGranahan
Agency Partner
Anna Laura McGranahanAgency Partner
posted in Social Networks

What is Nostr?

I saw a TikTok last night talking about Nostr, a “decentralized, censorship-resistant social media protocol.”It was new to me so I wondered if anyone was familiar with it! I found a CNN article from this year and Forbes from last year, it looks like it gained popularity with crypto/tech as early adopters.Do we think it’s worth looking into? Is anyone already using it?

3
annarangos
New User
17 days ago
dan.levey
New User
dan.leveyNew User
asked in Social Networks

Instagram Issues

Is anyone having issues toggling back and forth between Instagram accounts? I see that all the accounts I am running are available, but when I go to switch to another account, I am unable to switch. The only way I am able to switch is if I logout and login to the other accounts. Is anyone else having this problem? Any advice would appreciated.  Thanks, Dan

4
dan.levey
New User
22 days ago
L
Engaged User
liannaEngaged User
asked in Social Networks

Using Reddit for B2B?

Does anyone have any experience using Reddit to build up subject matter experts in specific communities and potentially find leads? The strict rules on the platform and within subreddits make me uncertain if it would be worth the effort. 

4
K
New User
22 days ago
mmellander
Advanced User
mmellanderAdvanced User
asked in Social Networks

Posting Reels Without Sharing It To Your Feed

It appears that this is no longer possible to do, and it doesn’t matter if you check the box for (Share Reel to your profile feed) in Sprout - it posts to your feed regardless.  Can anyone confirm that this is the case? If so, it’s unfortunate because I just had my first instance of needing to post a reel but not wanting it in my main feed. 

1
Nycole
Advanced User
24 days ago
sj.thomson
Frequent User
sj.thomsonFrequent User
asked in Social Networks

Reel Cover Images

Does anyone else’s cover image for Instagram Reels not download on the mobile app, or is it just me? 

0
sj.thomson
Frequent User
30 days ago
gregrokisky
gregrokiskySprout Team
published in Social Networks

Unraveling Meta Threads: What we learned from our first 30 days on the network

Nothing captured first-day-of-school energy quite like the release of Threads, a new text-based social media platform from Meta.The launch of a new social network is typically met with equal doses of curiosity and concern. The response to Threads was different. Brands and the social media managers that run them took to the platform with enthusiasm. Sure, there was some stress—expressed mainly in the form of overworked social media manager memes—but most seemed excited about the novelty and potential of a new platform.Threads has generated a lot of discussion since then. What role will it play in existing social media strategies? What do consumers think about it? Does it have staying power?Read the rest of my article, here on the Sprout Social Insights blog.

23310
kyle.skinner21
Frequent User
1 month ago
T
Frequent User
tiffany.cookeFrequent User
posted in Social Networks

New Social Post Sizes on Facebook and X

Hello!My team noticed that the Always Up-To-Date Guide for social post sizes was updated yesterday, and X and Facebook have changed drastically from the norm (at least from the last time we checked). Does anyone know what sparked this change? Is anyone using these sizes yet? The recommended size for a graphic on Facebook and X is now 1080x1350.

11
N
Engaged User
1 month ago
K
Frequent User
kaleb_brown17Frequent User
asked in Social Networks

Threads & Data Collection

Hello! My organization is considering joining Threads in the near future but one thing we’ve seen a lot of is the data and privacy policy is a lot more abrasive than other platforms and Meta’s own FB & IG policies, collecting a lot more data. The org I work for handles a lot of donor data and financial information. Has anyone had a conversation with their team on the pros and cons of the new platform? I’m trying to find the actual policy to see if I can sift through it myself but not having great luck. Any thoughts would be appreciated!

2
Laura Porcincula
Community Manager
1 month ago
reid.zura
Frequent User
reid.zuraFrequent User
asked in Social Networks

Instagram Broadcast Channels .. What are you doing?

My personal account continues to get invites from brand accounts to join their broadcast channels on Instagram. I haven’t actually joined or created any yet, but they seem like they could potentially be useful tool to get in touch with followers. So, I am asking what everyone else’s experience with this feature is.Are you a part of any with brands you follow? Have you created any for a brand you manage? What has been your experience? What is the ‘discussion’ like? How easy/ difficult is it to manage? What’s the business case? If you’re not using them, why not? I wanna know the tea!

0
reid.zura
Frequent User
1 month ago
reid.zura
Frequent User
reid.zuraFrequent User
posted in Social Networks

Social Media and Legal

Hey, everyone! I am interested to learn about how your org works cross-functionally with legal. To be blunt, I’m at a startup, and legal and social live pretty far away when it comes to internal structure. There’s no true ‘legal approval process’ for posts -- usually the ‘big posts’ or if there is something in my gut where I’d like to have checked get extra eyes from legal. (Yeah, I know that comes with its own list of pros and cons, each miles long)But what does it look like for you? Is anyone similar? Or are you reading this in horror? Also, does anyone have favorite resources like courses, articles, certifications, etc. about social media and legal? Would love to hear it all, thanks! 

0
reid.zura
Frequent User
2 months ago
D
Frequent User
debbie.gacutanFrequent User
asked in Social Networks

Changing LinkedIn Page Name

Hi Everyone! Our parent company has acquired multiple brands. I’ve been tasked to look at potential brand consolidation of some brands - some will just be inactive and others will potentially occupy new roles. Has anyone experienced changing the name of the company’s LinkedIn page? If so, what happens to the existing content? Also, does this affect paid media in any way? Are there other things I need to be considering here? 

1
Anna Laura McGranahan
Agency Partner
2 months ago
sarah.rowe
Engaged User
sarah.roweEngaged User
posted in Social Networks

What makes a good LinkedIn influencer profile?

Hello all! I’ve been asked to lead a “how to” kind of presentation to employees about making their LinkedIn profiles better. The goal is to give these folks some social media confidence and build up their online presence so they can (if they desire) become mini influencers in our very niche industry. All of my expertise comes from knowing how to craft a LinkedIn profile when job searching, so I wanted to hear from the smm side of what makes a good LinkedIn influencer profile.Thoughts?

3
J
New User
2 months ago
C
Frequent User
chandler.zellerFrequent User
asked in Social Networks

Does X have customer representatives/client solutions managers?

Our organization had a rep from Twitter until last year. Now that they have re-branded, we’re needing an X rep to support our business needs/social strategy. We have had an X “rep” contact us via email - does anyone know the process for X offering that support so we can confirm this person is legitimate? 

1
Nycole
Advanced User
2 months ago
mary
Advanced User
maryAdvanced User
posted in Social Networks

Meta Updating Business Terms Again

Leave it to Meta to like to keep people nice and confused! They are gradually re-branding Business Accounts or Business Manager accounts to “Business Portfolios.” This info was a bit buried on their site, so I thought I’d share here! “Meta Business Accounts, sometimes known as Business Manager accounts, are now called business portfolios. This change will appear gradually across Meta technologies.” Meta

2
mary
Advanced User
2 months ago
V
Frequent User
Victoria NechiforFrequent User
asked in Social Networks

New ad format on LinkedIn?

Hi there, I spotted this ad on LinkedIn. It seems to be an organic post that’s been boosted by a company page. Have you tried this in the past? What are your thoughts? I don’t think it’s available through Campaign Manager, so I’m wondering if there’s a different feature you need access to in order to run these.Many thanks! :) 

0
V
Frequent User
2 months ago
M
Engaged User
mirandaEngaged User
asked in Social Networks

LinkedIn - Posts Showing as "Edited"

Happy 2024!Has anyone noticed that posts published to LinkedIn from Sprout are showing as “edited” as soon as they hit the platform? (This is a screenshot from this morning. Originally, the post said edited within 6 minutes of hitting LI.)I’ve reached out to the admins on our page internally and no one has edited the posts. LinkedIn’s help center is not helpful. I opened a ticket with Sprout Support, but LinkedIn’s editing change logs aren’t accessible. Any thoughts?

3
samiaaly 0
New User
3 months ago
M
Frequent User
maggie.durlingFrequent User
asked in Social Networks

Facebook Account Ownership

I started at my company almost a year ago but started after the Marketing Manager left the company. We still have access to the Facebook account with a few admins who have full control but trying to get her off as the account owner has been impossible to this point. I have made the requests, which say they have gone to her but she must not have used her work email because our IT doesn’t see it. She also claims that she doesn’t see it either when we have reached out. I have tried to email support (you can probably guess how that went!) and am stuck on what to do next! If anyone has had similar experiences and can advise on what I should try next that would be appreciated!  

0
M
Frequent User
3 months ago
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