Social Networks

Discuss social media best practices and share tips about specific social networks with other digital marketers.

  • 74 Topics
  • 151 Replies

74 Topics

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New User
sara.fariaNew User
asked in Social Networks

Enhance the Salesforce integration | Social Persona object

At the moment, in the Service Console in Salesforce, whenever the same customer sends a message via different channels (like, Facebook, Twitter, Instagram,...), a new case is created for the different channels. Can we think about a way of linking them?Can we use the social persona object for this?

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J
4 days ago
M
New User
michelle.polandNew User
asked in Social Networks

Facebook Bots

Just dealt with a terrible bout of bots attacking one of my client’s pages. We were running an engagement-based giveaway and bots started responding to comments as my client profile (imposters, obvi) and requesting bank info, which some people actually gave away. We had included how we would contact winners in the original post, and explicitly said we would DM winners, but people still fell prey to scams.  Does anyone have ideas on how to keep bots from a page? We instituted a “must follow for 24 hours” before commenting rule on the page, but that's the only tactic we have found thus far.  All insight is appreciated! 

9
J
Frequent User
11 days ago
A
New User
ashtonyoungNew User
posted in Social Networks

What's your strategy for posting reels with community sounds?

Hey everyone, I was hoping you all would have some tips to share for scheduling or creating reels on Facebook and Instagram with community sounds.Our client has a low following, so we have been relying on using trending sounds on Facebook, Instagram and TikTok to get engagement. Meta does not have scheduling sophisticated enough to meet our needs and posts with community sounds cannot get scheduled ahead of time through the business suite. However, uploading and posting each reel on the day we’ve planned for takes up a ton of time and we’re looking for alternative options.As of now, we’ve been creating the posts through the Facebook and Instagram mobile apps (Meta business suite does not show any of our saved sounds, so we need to post each individually) and then saving the reels as drafts and coming back on the calendar date and posting. There has to be a more efficient way, right? We bill our clients by the hour, so we’re extremely conscious of our time usage and this just simply isn

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A
New User
13 days ago
C
Frequent User
charo.nagafuchiFrequent User
asked in Social Networks

Changing Profile Picture for MULTIPLE FB Business Pages

Hi! I manage 250+ Facebook pages for our multiple locations. Does anyone know how I can update the profile pictures for all these pages in bulk? I used do it with out old listings provider Yext, but now I use RioSEO and they do not manage photos.  Thank you for your help!!

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C
Frequent User
17 days ago
Heather
Frequent User
HeatherFrequent User
asked in Social Networks

HELP - Instagram account suspended

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help. Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta.  Thank you! 

2
Heather
Frequent User
17 days ago
jessica.terrones
Frequent User
jessica.terronesFrequent User
asked in Social Networks

Consolidating FB pages

Hey, global social managers - curious if anyone has experience with consolidating several regional Facebook pages into one global page? I’ve heard there’s a way to do that, but looking for some insight/tips. Appreciate any help! Thanks 😊

1
corrine.dorrian
Frequent User
18 days ago
eric_ginsburg
New User
eric_ginsburgNew User
posted in Social Networks

Spam Page Reviews on Facebook?

I’m really curious if anyone else is experiencing this problem with Facebook! Our page has been inundated with spam reviews. They’re all from different spammy accounts, all for crypto (we’re a leadership development nonprofit, so that’s wildly off-topic), and they all have a strong MLM flavor. These are positive reviews, but unhelpful and make it harder for people to find legitimate testimonials about our organization. Has anyone else dealt with an enduring stream of spam reviews? How did you handle it? I report each one as spam and ban the user, but it’s been such a consistent issue for us that I imagine other social media managers must be getting swarmed as well.

6
V
Frequent User
18 days ago
mariah.d
Frequent User
mariah.dFrequent User
asked in Social Networks

How are agencies handling Twitter/X's rapid changes?

There are a lot of changes happening over on Twitter/X, and our digital team is definitely trying to keep up. While we only have a few clients that are active on the platform, we want to figure out how to approach these rapid changes when it feels like it’s just so volatile and something new is happening every other week.Has anyone considered pausing activity on Twitter/X for themselves or for a client? What are the recommendations others have given when it comes to handling this platform? Did anyone go as far as deactivating completely? 👀Thanks in advance for any insights!

4
lisa.frame
Engaged User
26 days ago
S
ShanyahTSprout Team
posted in Social Networks

Meta Censoring Content from News Outlets in Canada

I heard recently that Meta is blocking/censoring content from news outlets in Canada, which is lowering engagements and stopping vital information from being distributed in some cases. Any additional information on why this is happening or best practices to avoid being censored? Would love to hear feedback

0
S
1 month ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Social Networks

🏆 Community Question: TikTok Challenges

Happy Tuesday community! When it comes to TikTok we all experience unique challenges, especially if you’re in a “serious” industry. So, we want to hear from you!What is the biggest challenge you face when it comes to using TikTok? Reply to our community question by 5pm CT on Wednesday, August 30th and receive Arboretum swag. The Arb team will reach out to gather shipping address once you reply.Rules: Limit one swag bag per person/survey/household. To receive a swag gift, participants must complete a prompt with valid responses during the above-stated period. Participation is limited to the 50 United States and the District of Columbia. Participants must be 18 years or older. All entries that do not conform to these rules or that are otherwise invalid will be disqualified. Sprout Social has sole discretion to disqualify participants. This is not a contest or sweepstakes.

32927
Jonathan Zuluaga
Community Manager
1 month ago
gregrokisky
gregrokiskySprout Team
published in Social Networks

Unraveling Meta Threads: What we learned from our first 30 days on the network

Nothing captured first-day-of-school energy quite like the release of Threads, a new text-based social media platform from Meta.The launch of a new social network is typically met with equal doses of curiosity and concern. The response to Threads was different. Brands and the social media managers that run them took to the platform with enthusiasm. Sure, there was some stress—expressed mainly in the form of overworked social media manager memes—but most seemed excited about the novelty and potential of a new platform.Threads has generated a lot of discussion since then. What role will it play in existing social media strategies? What do consumers think about it? Does it have staying power?Read the rest of my article, here on the Sprout Social Insights blog.

864
gregrokisky
1 month ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Social Networks

Bluesky: The Future of Social Media?Community Question

Bluesky's goal is to create a more transparent, decentralized, and user-controlled social media ecosystem. The aim is to give users more control over their data, and to reduce the power of big tech companies over social media.I am curious to know what you think about this new development. Do you think that Bluesky has the potential to change the way we use social media? Will it be successful in achieving its goals, or will it face challenges along the way? What are your predictions for the future of social media, and how do you think Bluesky fits into that picture?Let's start a discussion in the comments below. Share your thoughts, opinions, and predictions about the future of social media and Twitter's Bluesky.

1265
LeslieDC
Frequent User
1 month ago
N
New User
nathan.fosterNew User
posted in Social Networks

Should we start changing Twitter to X on our website?

On our website at Azusa Pacific University, we have several pages with links saying “Follow us on Twitter.” Since Twitter is now officially known as X, we changed the logo from the bird to the X logo, but debated whether we should say “Follow us on X” or “X account” for various department Twitter accounts. What are your thoughts on this? Is it best to still use the word Twitter with the X logo or to use the X logo with the name X next to it? Thank you! 

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Katy4Riskonnect
Engaged User
1 month ago
L
Engaged User
liannaEngaged User
asked in Social Networks

Using Reddit for B2B?

Does anyone have any experience using Reddit to build up subject matter experts in specific communities and potentially find leads? The strict rules on the platform and within subreddits make me uncertain if it would be worth the effort. 

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lisa.rodrigo
Advanced User
2 months ago
K
New User
kristen.francaNew User
asked in Social Networks

How to access FB Business Page without user access

Hello!We merged with another school, who has completely lost access to their FB Business Page. I have tried reaching out to former workers to no avail. Any tips?

2
K
New User
2 months ago
C
Frequent User
christi.newmanFrequent User
asked in Social Networks

Is Twitter now officially "X?"

My marketing team is working on a blog post and we usually list our social handles.  We’re in a debate on whether to call Twitter - “X” now.  Anyone have any insight on this?  Professionally, is this “Twitter” or is it “X?”

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alyssa.martelli
Engaged User
2 months ago
LeslieDC
Frequent User
LeslieDCFrequent User
posted in Social Networks

Comedy is alive and well on Threads! If you're looking for inspiration, I wrote about brands using Threads

Dream Weavers? Mulling Brands' Initial Activity on ThreadsA new platform yields fresh possibilitieshttps://musebycl.io/digital-data/dream-weavers-mulling-brands-initial-activity-threads

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LeslieDC
Frequent User
2 months ago
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Frequent User
kaleb_brown17Frequent User
asked in Social Networks

Threads & Data Collection

Hello! My organization is considering joining Threads in the near future but one thing we’ve seen a lot of is the data and privacy policy is a lot more abrasive than other platforms and Meta’s own FB & IG policies, collecting a lot more data. The org I work for handles a lot of donor data and financial information. Has anyone had a conversation with their team on the pros and cons of the new platform? I’m trying to find the actual policy to see if I can sift through it myself but not having great luck. Any thoughts would be appreciated!

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K
Frequent User
2 months ago
kyle.skinner21
New User
kyle.skinner21New User
asked in Social Networks

Confirming Threads Friend Requests Despite Being Public?

For those who have made a Threads account for your brands: Have you noticed that there are friend requests that Threads requires you to confirm even though your account is public? We have a ton that seemed to have come through before we made an account, and now we have to confirm individually 🙃

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kyle.skinner21
New User
2 months ago
jeff.macdonald
New User
jeff.macdonaldNew User
posted in Social Networks

How many followers should my brand have on Threads?

Since launch, I've been tracking some of the biggest brands to create a meta analysis for Threads. This chart doesn't represent all of the brands in my meta group, but it shows a few key trends:1️⃣ Most brands saw a 40-50% increase of following over the weekend2️⃣ Most brands are receiving around 7% of their current Instagram follow3️⃣ It's split 50/50 with brands creating specific content for Threads vs. reusing content from other platforms4️⃣ Brands that are using an irreverent tone of voice are performing better by engagement rate vs. brands sticking to messagingStill a lot more to learn, but I'll be sure to keep collecting data as things unfold.What would you like to know about Threads?  

0
jeff.macdonald
New User
2 months ago
chris.long
chris.longSprout Team
asked in Social Networks

What do I need to know logistically for a brand name change for social handles?

Hey there! I’m curious if anyone has ever navigated the logistics of a name change for a brand on social and what advice you might have per platform. Any ideas? Thanks!

3
L
Engaged User
2 months ago
C
Frequent User
caitlyn.ahernFrequent User
posted in Social Networks

LinkedIn execs explain algorithm changes

If you’re like me and noticed shifts in LinkedIn performance recently, turns out you can blame the algorithm this time. 😅 LinkedIn execs did an interview and spoke about the algorithm changes: https://www.entrepreneur.com/science-technology/linkedin-changed-its-algorithms-heres-how-your-posts/454728 TL;DR- share knowledge and advice in your posts

1
LauraPorcincula
Community Manager
3 months ago
J
New User
jprimackNew User
posted in Social Networks

LinkedIn Company Page DMs

Who has/what are best practices for DMs coming to your company page on LinkedIn? I just saw this feature become available on the company page for my podcast. Looking forward to hearing from peers on this!

1
emily.haworth
Engaged User
3 months ago
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Frequent User
tamunursingcommFrequent User
asked in Social Networks

FB account disabled

Howdy, all! I manage the social media accounts for a nursing school and our FB account has been disabled for over a month due to “interpreting a business.” Does anyone have any tips/been in a similar situation?​​​​​​-Erin G.

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T
Frequent User
4 months ago
A
New User
abigael.lynchNew User
asked in Social Networks

Instagram Ad Help

Hey Everyone!  I have come across an issue I am wondering if anyone can help with. I boosted a post on Instagram only to have it rejected for no reason. The content isn't political in the slightest and inclusive, so safe to say I am baffled.  Can anyone lend a hand? 

0
A
New User
4 months ago
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