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Welcome Guide

Want to make the most out of your Sprout community experience? Join the Arboretum and learn about community guidelines and FAQs here.

  • 14 Topics
  • 66 Replies
14 Topics
Andy Hawkins
Community Manager
Andy HawkinsCommunity Product Manager
published in Welcome Guide
🚀 Big News: Level Up with Our New Gamification System! 🎮🔥Gamification

Hey Arb fam! 🎉 We’ve got something EPIC for you—our brand-new Gamification System is here! 🎯Now, every action you take—posting, commenting, helping others—earns you points, badges‌ and ranks that showcase your contributions and unlock awesome perks! 💡✨🔹 How it works:✅ Earn Points: Engage with the community, and watch your points stack up🏅 Unlock Badges: Hit milestones and show off your expertise📈 Climb the Ranks: Start at Level 1 and work your way up💝 Earn physical, real-life rewards! (Details here)🎁 Why you’ll love it:✔️ Gain recognition for your contributions✔️ Unlock exclusive perks as you level up✔️ See your name on the leaderboards✔️ Earn real-life prizes! Details here.Learn how you can start getting recognized for your contributions to the community. 🎖 Badges & RecognitionContent Catalyst: Your content advice inspires action and creativity in the community.  You’ll be awarded this badge if you have posted at least one topic, and at least five replies in the Content C

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zach.walker
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Welcome Guide
Welcome to the Arboretum! Get started here.

Welcome to the Arboretum - we’re so glad you’re here! Here’s some information to help you get acclimated. Also, check out the video below for more information on how to navigate this community platform, and settle in.   Getting StartedBookmark this page to navigate back quicklyMake sure to bookmark the Arboretum URL so you have quick access to the community in a convenient location.Stop by and say hi to everyoneHead over to Coffee Talk to introduce yourself. Tell us about you, your hobbies, your professional goals and what you’re good at. Maybe you learned how to make your own sourdough bread during the pandemic. Maybe you moved to a different city. Either way, we know you have a unique and valuable story to share, and we can’t wait to hear it. After you introduce yourself, check out the other spaces in the hub, make new connections,  start a conversation, reply to threads, or drop in product ideas. Talk social with people who get socialIn the Advice & Best Practices section, you c

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Gayatri Shukla
Community Manager
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Welcome Guide
Community FAQs

Our FAQs will shed light on what’s next in your Arboretum journey.How do I get started? What am I supposed to do here?Be sure to check out this resource to get started. It has all the instructions and information you need for these spaces and to help build your network effectively.As for what to do here? Connect with others, learn and share. This hub is built for social professionals to have a space to chat and discover others who see social differently and want to help each other out.Do I have to use my real name?In this community, we highly encourage you to use your real name. There really aren’t many situations in which it would make sense for you to use an alias.That said, if you’re feeling like you must use an alias for whatever reason, please contact Jonathan Zuluaga. He will help facilitate the change.You can also contact Jonathan for any username adjustments on your account.What are the topic types?Question, conversation and idea. They each serve a unique purpose!. Question is

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Laura Porcincula
Community Manager
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Welcome Guide
User Guidelines

The Arboretum is a place for us to discuss, learn, share experiences and make suggestions to improve and support each other. To make sure this community is a great place for everyone, there are guidelines to follow: Be yourselfUse your real name and share information that’s true to you. Don’t be afraid to askYou can start by searching for a topic to see if others have already asked a question or started a discussion. If you don’t find what you were looking for, don’t be afraid to ask. Our community team is here to answer your questions and help you come up with solutions.Be constructiveHaving a different opinion and being critical is great but only if it’s used to foster healthy discussions. Help others grow by giving them constructive and respectful feedback. Keep away from personal accusations or name calling.Be openOne of our favorite core values at Sprout is to promote open, authentic communication and that applies to the community. It’s all about being transparent, honest and trut

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Jonathan Zuluaga
Community Manager
Andy Hawkins
Community Manager
Andy HawkinsCommunity Product Manager
published in Welcome Guide
🎁 Gamification Prizes! Progress Your Level To Earn Real-Life Rewards 🎮🏆

Hey Arb fam! Today we are announcing the physical prizes, an extension of our new Arb Gamification System. Your contributions will now include awards! The more you contribute, the more swag, gifts, and prizes you’ll earn. 🔹 Here’s how it works: 📈 Climb the Ranks - Leveling up gets you more stuff! Prizes start at Level 4.🏅 Earn Rewards - The Arb team will contact you via email as you rank up to get the address you want your prizes sent to.🎁 Enjoy Your Rewards - Post about what you have earned so far. Comment here or make a new post in the Coffee Talk forum. 🕺💃 How to Level Up:Level 1 Logins: 1Level 2 Likes Given: 5​​​​Logins: 2Level 3Replies: 3Answers Provided: 1Likes Given: 10Logins: 5Level 4 Replies: 5Topics Created: 1Answers Provided: 1Likes Received: 1Likes Given: 20Logins: 10Level 5Replies: 5Topics Created: 1Answers Provided: 1Likes Received: 1Likes Given: 50Logins: 15Level 6Replies: 20Topics Created: 5Answers Provided: 5Likes Received: 5Likes Given: 100Logins: 25Level 7 (Hal

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K
Andy Hawkins
Community Manager
Andy HawkinsCommunity Product Manager
published in Welcome Guide
The Arboretum Hall of FameHall of Fame

Be honored in our Hall of FameWelcome to the Hall of Fame! The Hall of Fame celebrates The Arb community members who have gone above and beyond to help their peers. This post, updated weekly, will feature members who have achieved Level 7 (outlined in our Gamification Guide) These Hall of Fame members have proven their ability to share best practices, provide helpful answers‌ and, provide knowledgeable expertise.Feel free to share in the excitement, and congratulate the users below!

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ajl3photo
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
I want to host my own hangout or event for other Sprout users. How do I do that?

At this time, there is no formal program to do so. However, we’re definitely interested in building out a program for Sprout Social users to link up, network, and learn together. PM Joe Huber if you’re interested in helping us build this!

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
I have some feedback/suggestions for the community. What’s the best way to get these across?

There are several ways to do this!We will be sending out surveys, reading topics and hosting some interviews. You can also create a topic in the share product ideas category. Be sure to add the “feedback” tag. Paul Nowak will be sharing more information about this, so be on the lookout.If you’re not comfortable sharing information publicly, you can also PM Joe Huber.

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
How do I network with peers from my industry or those that are working at the same job level?

For now, you won’t be able to identify anyone at the same level or in the same industry as you with badges, ranks or groups. This is something we’re investigating. Be sure to keep an eye out for groups in the future to help people identify this.If you have feedback or ideas on how you think you or we can facilitate this best, please feel free to offer that feedback to us in the replies below!

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
Do I have to use my real name?

In this community, we highly encourage you to use your real name. There really aren’t many situations in which it would make sense for you to use an alias.That said, if you’re feeling like you must use an alias for whatever reason, please contact Jonathan Zuluaga. He will help facilitate the change.You can also contact Jonathan for any username adjustments on your account.

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
I found someone in the community I’d like to connect with for a 1:1 chat. Can I do that? How do I do that?

You are absolutely encouraged to reach out to other users to chat one on one. Just be mindful of one another’s time and be respectful and understanding if they say no. Their calendar might not look like yours.Click on their profile and click send message. This opens a way to personal message another user.

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
How do I get started? What am I supposed to do here?

Be sure to check out this resource to get started. It has all the instructions and information you need for these spaces and to help build your network effectively.As for what to do here? Connect with others, learn and share. This hub is built for social professionals to have a space to chat and discover others who see social differently and want to help each other out.

680
joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
Am I allowed to post about jobs?

This space is designed to help you elevate your skill sets and social expertise and can to help you find your next job opportunity. You can check out the job board. 

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Welcome Guide
What are the topic types?

Question, conversation and idea. They each serve a unique purpose!.Question is for when you’re not sure about something and are seeking input or advice.Conversation is for when you’re sharing intel, insights or just something you found interesting.Ideas are for letting Sprout know about product feedback or integrations you’d like to see.

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joe.huber
The Arboretum Terms of UseCookie settings