User Guidelines

  • 13 February 2023
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User Guidelines
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The Arboretum is a place for us to discuss, learn, share experiences and make suggestions to improve and support each other. To make sure this community is a great place for everyone, there are guidelines to follow:


Be yourself

Use your real name and share information that’s true to you. 

Don’t be afraid to ask

You can start by searching for a topic to see if others have already asked a question or started a discussion. If you don’t find what you were looking for, don’t be afraid to ask. Our community team is here to answer your questions and help you come up with solutions.

Be constructive

Having a different opinion and being critical is great but only if it’s used to foster healthy discussions. Help others grow by giving them constructive and respectful feedback. Keep away from personal accusations or name calling.

Be open

One of our favorite core values at Sprout is to promote open, authentic communication and that applies to the community. It’s all about being transparent, honest and truthful. Embrace and welcome new people, processes, ideas, ways of doing things and visions of others. Don’t be scared to get out of your comfort zone.

Make the community your own

The Sprout community was built for you to help you become the best social media and marketing professional you can be. It’s for you to connect with other community professionals, share your success stories, crowdsource ideas, strategies and best practices, talk shop or even just shoot the breeze. And equally important, to find help when you need it. Help us shape this community into your safe place.

Failure to adhere to these guidelines may result in consequences - you may have access or privileges revoked or you may get a warning. This is decided by Sprout Social’s community team on a case-by-case basis. If you notice behavior from other users that doesn’t align with these guidelines, report it at

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