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Is Social Intelligence finally getting its seat at the table?

1 day ago

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Connect with peers, grow your expertise and expand the impact of your social programs.

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19,623 Members

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Max PeteCommunity Manager

Social Data

Is Social Intelligence finally getting its seat at the table?

Hey folks,At Sprout, we’re currently deep in research for our upcoming Social Intelligence Report. We’ve got the quantitative data, but now we’re looking for the "meat" behind the numbers—the real stories from the people building these functions in t

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1 day ago

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American Campus CommunitiesLevel 1

Job Postings

Hiring for a Director of Social Media @ American Campus Communities

American Campus Communities is currently hiring for a Director of Social Media! We are looking for someone who will lead social strategy across our corporate brand and portfolio of communities, overseeing content, campaigns, influencer/NIL partnershi

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A

2 days ago

melissa.macgregorLevel 2

Social Networks

TikTok Invoicing

Hi all,Does anyone here have a TikTok credit line? We seem to have lost our account rep in the shuffle, and no one on the invoicing email is replying to my emails. Did you also receive 2 invoices for January? I assume this is before/after US ownershi

51

2 days ago

kate.meyers emeryLevel 6

Coffee Talk

Anyone going to NTEN's Nonprofit Tech Conference?

I’ll be there (and presenting on a social media panel with other nonprofit folks) and would love to meet up!

881

10 days ago

kate.meyers emeryLevel 6

Social Customer Care

What do you do when someone won't take complaints to DM?

We launched a new product and there’s been some challenges, so it’s no surprise we’re seeing comments about it on our social media posts (often ones that are unrelated to the product). Usually I have pretty good luck asking them to take the conversat

1291

10 days ago

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clayton_normanLevel 2

Content Creation

Employee Advocacy Inspiration

I’m getting ready to launch a new employee advocacy program at my company and am looking for inspo. We’ve gone with Sprout’s employee advocacy platform for organizing/tracking, but I’d love to hear your best ideas on what you’ve seen work.Incentives

1214

15 days ago

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robbie.schneiderLevel 4

Social Customer Care

Launching an employee advocacy program?

For those of you who have launched an employee advocacy program, can you share some of the successes and struggles you had in getting team members on board? We’d love to start one but resources (platform costs and staffing) are concerns.

2664

15 days ago

Max PeteCommunity Manager

Career Advice

How did you actually protect your energy in 2025?

Hey everyone!Reflecting a bit on the last few days of 2025. I spent a lot of this year realizing that doing good social work and doing everything are not the same thing. Between new platforms, faster turnarounds, and the always-on pressure, I had to

11112

16 days ago

Laura PorcinculaCommunity Manager

Welcome Guide

Welcome back to a recently refreshed Arboretum: See what’s changed!

Hey friends,We have been busy making things more intuitive to support your work without getting in the way. The goal was to clear the path so you can get straight to the connections and insights you need. Here is what you will notice when you dive ba

1792

16 days ago

Laura PorcinculaCommunity Manager

Welcome Guide

Welcome our New Community Manager, Max Pete!

Welcome to The Arboretum, Max!We’re so excited that @Max Pete has joined The Arboretum team. Let’s get to know him better as our January Arboretum Community Member Spotlight. Share a fun fact about yourself.When I was a kid, I got to dance on the Gr

2088

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17 days ago

melissa.macgregorLevel 2

Social Networks

TikTok Invoicing

Hi all,Does anyone here have a TikTok credit line? We seem to have lost our account rep in the shuffle, and no one on the invoicing email is replying to my emails. Did you also receive 2 invoices for January? I assume this is before/after US ownershi

51

2 days ago

kate.meyers emeryLevel 6

Social Customer Care

What do you do when someone won't take complaints to DM?

We launched a new product and there’s been some challenges, so it’s no surprise we’re seeing comments about it on our social media posts (often ones that are unrelated to the product). Usually I have pretty good luck asking them to take the conversat

1291

10 days ago

R

robbie.schneiderLevel 4

Social Customer Care

Launching an employee advocacy program?

For those of you who have launched an employee advocacy program, can you share some of the successes and struggles you had in getting team members on board? We’d love to start one but resources (platform costs and staffing) are concerns.

2664

15 days ago

Max PeteCommunity Manager

Career Advice

How did you actually protect your energy in 2025?

Hey everyone!Reflecting a bit on the last few days of 2025. I spent a lot of this year realizing that doing good social work and doing everything are not the same thing. Between new platforms, faster turnarounds, and the always-on pressure, I had to

erin.stormLevel 1

How are you benchmarking for saves, shares and reposts in 2026?

We all know Instagram is heavily weighting shares, saves, and reposts in the algorithm, and clients are asking us to benchmark performance heading into 2026. Are there any solid studies or updated benchmarks for these metrics specifically? Or how are

josh.hinkleLevel 1

Content Calendar Templates

Does anyone have any content calendar templates outside of sprout social they like using? We currently use one note for our content calendar.

bri.hoomesLevel 1

Community Manager Tools

Hi friends! I am a community manager at a full-service marketing agency. We have a variety of different types of clients, most of which I handle outgoing engagement for. I wanted to poll the experts and see what types of tools people are using to tra

1548

1 month ago

shuchitapoddarLevel 2

Higher Ed Hub

From Facebook groups to IG pages

Hi all! At Iowa we use Facebook groups for incoming students, but we’ve noticed fewer students joining them and more gravitating toward unaffiliated “Class of” Instagram pages. Our FB groups have screening questions to keep things secure, but Instagr

1073

R

1 month ago

shuchitapoddarLevel 2

Social Networks

From Facebook Groups to Instagram Pages

Hi all! At Iowa we use Facebook groups for incoming students, but we’ve noticed fewer students joining them and more gravitating toward unaffiliated “Class of” Instagram pages. Our FB groups have screening questions to keep things secure, but Instagr

521

2 months ago

mearamcnittLevel 1

Coffee Talk

How are you combating job application answers written by AI?

Over the past couple of years, my agency has seen an increasing amount of our job applicants just copying and pasting answers written by AI. From technical questions, to “Why do you want to work with us?” and it’s really clogging up our hiring workfl

1172

3 months ago

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