Welcome to the Community!

How ServiceTitan scales brand awareness through Employee Advocacy

Claude Integration

I know that Trellis was recently updated, but our team/enterprise uses Claude. Is there any future plans to add this as an integration option?

513

22 hours ago

Max PeteCommunity Manager

Content Creation

Every company has a story to tell, but breaking through a crowded digital space is a constant challenge for social media teams. For Brizylla Araica (@baraica), Senior Community Specialist at cloud-based software platform ServiceTitan, the solution wa

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2 days ago

nicole.camposTagged Tendril

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

1543

10 days ago

Anna Laura McGranahanOptimized Oak

Coffee Talk

The Arboretum IRL - Atlanta Meetup 6/10

Hosted my second event with The Arboretum last week and the vibes were 10/10 👌Social media managers spend so much of our lives building community for brands, it’s essential we build IRL connections, too.Shout-out to this group of amazing Atlanta SMMs

191

11 days ago

Max PeteCommunity Manager

How Datadog layers social intelligence into corporate strategy

In our recent conversation with Madison Moore, (@madison.moore) who leads social at Datadog, we looked at how a background in journalism and a focus on community can transform social from a reactive channel into a decision layer for the entire busin

721

15 days ago

HVCB Market InsightsTagged Tendril

Destination Marketing Organization Collective

Aloha kākou!I am with the Hawai‘i Visitors & Convention Bureau and I'm hoping to connect with other Destination Marketing Organization (DMO) users here in the Arboretum community. Tourism and destination marketing comes with its own quirks (seas

531

17 days ago

Max PeteCommunity Manager

Coffee Talk

Question of the week: What’s a piece of work that you’re most proud of?

We’re back with our last question of the week to celebrate Social Media Day next week on June 30th! Thank YOU all so much for participating in this weekly series. We hope that you had as much fun as we did getting to celebrate all of your wins. For t

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Where you do find creative inspiration offline?

aubree.smithSprout Team

Content Creation

The past few years, we’ve talked a lot about the value of “touching grass” for mental health and preventing burnout when you work in the social media industry. But we on the Sprout content team also have a theory that touching grass is beneficial for

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nour.zaherTagged Tendril

Macros Notes Profiles

Macros: I have been trying to use macros on Sprout Social but I can’t comprehend what they are used for exactly and how they can be helpful in my daily job as a community Manager with limited access to some features.Notes: I have been writing notes i

311

Arboretum IRL in NYC 💚 🏙️🍻

FlynnOptimized Oak

Coffee Talk

Just sharing a photo from our meetup in NYC! We had a great time talking about algorithms, influencers, enterprise SaaS marketing, which dog breed is the best, agency vs in-house life, and how we all ended up in the greatest city in the world (take t

2574

24 days ago

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chris.kuzaraTagged Tendril

Claude Integration

I know that Trellis was recently updated, but our team/enterprise uses Claude. Is there any future plans to add this as an integration option?

513

22 hours ago

nicole.camposTagged Tendril

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

1543

10 days ago

nour.zaherTagged Tendril

Macros Notes Profiles

Macros: I have been trying to use macros on Sprout Social but I can’t comprehend what they are used for exactly and how they can be helpful in my daily job as a community Manager with limited access to some features.Notes: I have been writing notes i

311

nour.zaherTagged Tendril

Repetitive Comments and Replies

I’m in the healthcare industry and I want to improve the way I write comments and replies on LinkedIn and Facebook. I feel like my replies are repetitive, and I’d love advice on how to improve that or work on that, also how do you keep replies on Fac

531

26 days ago

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katseviTagged Tendril

Healthcare Hub

HIPAA Compliance Courses For Social Media

Social media and HIPAA compliance can have a lot of gray areas...does anyone have any online courses (free and paid) that they have found has good resources in terms of DMs, public comments, sharing testimonials and stories, DM automation, etc?

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28 days ago

M

makala.bitzerTagged Tendril

Content Creation

Employee Advocacy Content limitations

We have worked to build our Employee Advocacy Program with our sales team members over the last year. One of the major limitations and frustrations that I have ran into is that media content cannot share to Facebook personal profiles. I believe this

641

28 days ago

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katseviTagged Tendril

Healthcare Hub

DM Automation and HIPAA

Does anyone know whether it would be considered a HIPAA violation if a previous patient or a potential patient responds to a social media post by requesting a link via direct message (DM)? For example, if a post says, "DM us for the link," could a pa

shanze.khanTagged Tendril

Unblock User from Facebook

I received some demeaning comments on a recent Facebook post, which I decided to delete, and I also banned the users who posted them. However, I think I may have accidentally banned a user who had left a positive comment, as he has informed me that h

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1 month ago

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emily.haefnerSprout Team

Job Postings

Social Media Marketing Manager, Amazon Leo

Hello Arb community! Sharing out this job posting for Amazon Leo who is looking for their next great Social Media Manager based in Bellevue, WA. Follow the link to get more details and apply:https://www.amazon.jobs/en/jobs/10419999/social-media-marke

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1 month ago

kristin.thomasGPTWTagged Tendril