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Welcome to the Community!

Connect with peers, grow your expertise and expand the impact of your social programs.

2,077 Topics
6,341 Replies
20,249 Members

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Events you don't want to miss

Meetup

Wed, Aug 5, 2026, 17:00

The Arboretum IRL - London Meetup

Meetup

Thu, Aug 27, 2026, 20:00

The Arboretum IRL - Toronto Meetup

Meetup

Thu, Sep 10, 2026, 21:00

The Arboretum IRL - Philadelphia Meetup

Posts & discussions

Recent discussions
Help others

Max PeteCommunity Manager

Content Creation

How ServiceTitan scales brand awareness through Employee Advocacy

Every company has a story to tell, but breaking through a crowded digital space is a constant challenge for social media teams. For Brizylla Araica (@baraica), Senior Community Specialist at cloud-based software platform ServiceTitan, the solution wa

151

4 hours ago

N

nicole.camposTagged Tendril

Social Data

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

1443

7 days ago

Anna Laura McGranahanOptimized Oak

Coffee Talk

The Arboretum IRL - Atlanta Meetup 6/10

Hosted my second event with The Arboretum last week and the vibes were 10/10 👌Social media managers spend so much of our lives building community for brands, it’s essential we build IRL connections, too.Shout-out to this group of amazing Atlanta SMMs

181

7 days ago

Max PeteCommunity Manager

Social Data

How Datadog layers social intelligence into corporate strategy

In our recent conversation with Madison Moore, (@madison.moore) who leads social at Datadog, we looked at how a background in journalism and a focus on community can transform social from a reactive channel into a decision layer for the entire busin

701

12 days ago

HVCB Market InsightsTagged Tendril

Social Data

Destination Marketing Organization Collective

Aloha kākou!I am with the Hawai‘i Visitors & Convention Bureau and I'm hoping to connect with other Destination Marketing Organization (DMO) users here in the Arboretum community. Tourism and destination marketing comes with its own quirks (seas

451

14 days ago

Max PeteCommunity Manager

Coffee Talk

Question of the week: What’s a piece of work that you’re most proud of?

We’re back with our last question of the week to celebrate Social Media Day next week on June 30th! Thank YOU all so much for participating in this weekly series. We hope that you had as much fun as we did getting to celebrate all of your wins. For t

1443

14 days ago

aubree.smithSprout Team

Content Creation

Where you do find creative inspiration offline?

The past few years, we’ve talked a lot about the value of “touching grass” for mental health and preventing burnout when you work in the social media industry. But we on the Sprout content team also have a theory that touching grass is beneficial for

1323

15 days ago

N

nour.zaherTagged Tendril

Social Customer Care

Macros Notes Profiles

Macros: I have been trying to use macros on Sprout Social but I can’t comprehend what they are used for exactly and how they can be helpful in my daily job as a community Manager with limited access to some features.Notes: I have been writing notes i

291

15 days ago

FlynnOptimized Oak

Coffee Talk

Arboretum IRL in NYC 💚 🏙️🍻

Just sharing a photo from our meetup in NYC! We had a great time talking about algorithms, influencers, enterprise SaaS marketing, which dog breed is the best, agency vs in-house life, and how we all ended up in the greatest city in the world (take t

2574

21 days ago

N

nour.zaherTagged Tendril

Social Customer Care

Repetitive Comments and Replies

I’m in the healthcare industry and I want to improve the way I write comments and replies on LinkedIn and Facebook. I feel like my replies are repetitive, and I’d love advice on how to improve that or work on that, also how do you keep replies on Fac

511

23 days ago

N

nicole.camposTagged Tendril

Social Data

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

1443

7 days ago

N

nour.zaherTagged Tendril

Social Customer Care

Macros Notes Profiles

Macros: I have been trying to use macros on Sprout Social but I can’t comprehend what they are used for exactly and how they can be helpful in my daily job as a community Manager with limited access to some features.Notes: I have been writing notes i

291

15 days ago

N

nour.zaherTagged Tendril

Social Customer Care

Repetitive Comments and Replies

I’m in the healthcare industry and I want to improve the way I write comments and replies on LinkedIn and Facebook. I feel like my replies are repetitive, and I’d love advice on how to improve that or work on that, also how do you keep replies on Fac

511

23 days ago

K

katseviTagged Tendril

Healthcare Hub

HIPAA Compliance Courses For Social Media

Social media and HIPAA compliance can have a lot of gray areas...does anyone have any online courses (free and paid) that they have found has good resources in terms of DMs, public comments, sharing testimonials and stories, DM automation, etc?

1623

25 days ago

M

makala.bitzerTagged Tendril

Content Creation

Employee Advocacy Content limitations

We have worked to build our Employee Advocacy Program with our sales team members over the last year. One of the major limitations and frustrations that I have ran into is that media content cannot share to Facebook personal profiles. I believe this

631

25 days ago

K

katseviTagged Tendril

Healthcare Hub

DM Automation and HIPAA

Does anyone know whether it would be considered a HIPAA violation if a previous patient or a potential patient responds to a social media post by requesting a link via direct message (DM)? For example, if a post says, "DM us for the link," could a pa

shanze.khanTagged Tendril

Social Data

Unblock User from Facebook

I received some demeaning comments on a recent Facebook post, which I decided to delete, and I also banned the users who posted them. However, I think I may have accidentally banned a user who had left a positive comment, as he has informed me that h

1072

1 month ago

E

emily.haefnerSprout Team

Job Postings

Social Media Marketing Manager, Amazon Leo

Hello Arb community! Sharing out this job posting for Amazon Leo who is looking for their next great Social Media Manager based in Bellevue, WA. Follow the link to get more details and apply:https://www.amazon.jobs/en/jobs/10419999/social-media-marke

kristin.thomasGPTWTagged Tendril

Social Data

Impression data for Inbox activity?

Hi - where can I find data for the impressions our comments earn?

941

1 month ago

K

kristin.thomasGPTWTagged Tendril

Coffee Talk

Start a group here for B2B?

Hi - can we start a group here for those working in B2B?

1856

1 month ago

Customer Spotlights

Take a look at our latest customer spotlight

How ServiceTitan scales brand awareness through Employee Advocacy

Every company has a story to tell, but breaking through a crowded digital space is a constant challenge for social media teams. For Brizylla Araica (@...

Forum|Forum|4 hours ago

151

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