Welcome to the Community!

Social Media Customer Service

“You can do that through social?!?”I can't count the number of times I've heard this during my career in Social Media Customer Care. My answer is always the same: Not only can we provide top-tier technical support on social, but we do it better by me

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5 hours ago

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mAshUpTagged Tendril

Content Creation

Cross-posting within Reddit

Has anyone experienced positive results cross-posting to different public subreddits not owned by your company? In our experience, the results have been mixed. There is a historic sensitivity to corporate involvement, where posts referencing our own

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1 day ago

Max PeteCommunity Manager

How Flint Group replaces guesswork with a test-and-learn social strategy

Six years ago, public relations and social media operated on completely separate teams at Flint Group, a full service agency based in Fargo that spans traditional and non-traditional channels. As the landscape evolved, the agency recognized how much

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14 days ago

Max PeteCommunity Manager

Coffee Talk

Meet the finalists for the Social Intelligence Awards

Hey everyone!The nominations are in, the panel has deliberated and it's time to celebrate the social pros who are turning data into real business impact. Thank you to everyone who submitted a nomination this year — the caliber of work made this tough

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15 days ago

Anna Laura McGranahanOptimized Oak

Coffee Talk

The Arboretum IRL - Atlanta Meetup 6/10

Hosted my second event with The Arboretum last week and the vibes were 10/10 👌Social media managers spend so much of our lives building community for brands, it’s essential we build IRL connections, too.Shout-out to this group of amazing Atlanta SMMs

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22 days ago

Max PeteCommunity Manager

Coffee Talk

LET'S YELL TOGETHER!

HEY FRIENDS!BEING A SOCIAL MEDIA MANAGER CAN BE AMAZING AND SOMETIMES REALLY OVERWHELMING. SO I THOUGHT IT WOULD BE FUN TO CREATE A LITTLE SPACE FOR US TO VENT, YELL, LAUGH, CELEBRATE, WHATEVER YOU NEED! THIS IS A SAFE SPACE FOR US TO SHARE.SO WITH T

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24 days ago

chris.kuzaraTagged Tendril

Claude Integration

I know that Trellis was recently updated, but our team/enterprise uses Claude. Is there any future plans to add this as an integration option?

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How ServiceTitan scales brand awareness through Employee Advocacy

Max PeteCommunity Manager

Content Creation

Every company has a story to tell, but breaking through a crowded digital space is a constant challenge for social media teams. For Brizylla Araica (@baraica), Senior Community Specialist at cloud-based software platform ServiceTitan, the solution wa

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nicole.camposTagged Tendril

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

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Max PeteCommunity Manager

How Datadog layers social intelligence into corporate strategy

In our recent conversation with Madison Moore, (@madison.moore) who leads social at Datadog, we looked at how a background in journalism and a focus on community can transform social from a reactive channel into a decision layer for the entire busin

mAshUpTagged Tendril

Cross-posting within Reddit

Has anyone experienced positive results cross-posting to different public subreddits not owned by your company? In our experience, the results have been mixed. There is a historic sensitivity to corporate involvement, where posts referencing our own

272

1 day ago

chris.kuzaraTagged Tendril

Claude Integration

I know that Trellis was recently updated, but our team/enterprise uses Claude. Is there any future plans to add this as an integration option?

1343

nicole.camposTagged Tendril

Impressions data ETA for Bluesky?

Hello - just wondering of any of the Sprout team (or anyone else) have any knowledge of impressions data being in the roadmap for Bluesky reporting anytime soon? I realize that it may not be on their list of priorities to make that data available, pa

2173

nour.zaherTagged Tendril

Macros Notes Profiles

Macros: I have been trying to use macros on Sprout Social but I can’t comprehend what they are used for exactly and how they can be helpful in my daily job as a community Manager with limited access to some features.Notes: I have been writing notes i

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nour.zaherTagged Tendril

Repetitive Comments and Replies

I’m in the healthcare industry and I want to improve the way I write comments and replies on LinkedIn and Facebook. I feel like my replies are repetitive, and I’d love advice on how to improve that or work on that, also how do you keep replies on Fac

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HIPAA Compliance Courses For Social Media

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katseviTagged Tendril

Healthcare Hub

Social media and HIPAA compliance can have a lot of gray areas...does anyone have any online courses (free and paid) that they have found has good resources in terms of DMs, public comments, sharing testimonials and stories, DM automation, etc?

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Employee Advocacy Content limitations

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makala.bitzerTagged Tendril

Content Creation

We have worked to build our Employee Advocacy Program with our sales team members over the last year. One of the major limitations and frustrations that I have ran into is that media content cannot share to Facebook personal profiles. I believe this

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katseviTagged Tendril

Healthcare Hub

DM Automation and HIPAA

Does anyone know whether it would be considered a HIPAA violation if a previous patient or a potential patient responds to a social media post by requesting a link via direct message (DM)? For example, if a post says, "DM us for the link," could a pa

shanze.khanTagged Tendril

Unblock User from Facebook

I received some demeaning comments on a recent Facebook post, which I decided to delete, and I also banned the users who posted them. However, I think I may have accidentally banned a user who had left a positive comment, as he has informed me that h

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Social Media Marketing Manager, Amazon Leo

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emily.haefnerSprout Team

Job Postings

Hello Arb community! Sharing out this job posting for Amazon Leo who is looking for their next great Social Media Manager based in Bellevue, WA. Follow the link to get more details and apply:https://www.amazon.jobs/en/jobs/10419999/social-media-marke

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