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I'm reaching out to see if anyone could help connect me to someone at Facebook who could help us resolve a Meta Business Manager connection issue. We've tried reaching out to them for months now and have been unable to connect with anyone who can help us. I’ve tried the help pages, I’ve tried support emails, I’m no longer able to submit tickets/cases through their support page… I’m at a complete loss.Here's the situation: Through the natural transition of employees, access to our Business Manager account was lost. When I came on as the social media manager in June, I started reaching out to Meta to gain access and learned that the account admin is registered to a former employee's work email, which is no longer recognized by Facebook as an account because it's been inactive for more than three years now. This led us to request a disconnect of our Facebook page from the Business Manager account—only to learn that too, must be approved by the admin (again, who doesn't exist). Due to this

1045

1 hour ago

scott.mckAgency Partner

Social Networks

Meta Business Suite in disabled state - need help.

We have an issue with our Meta Business Suite account being “disabled”.I have been wrestling with this issue for almost 2 weeks.Is there any way to actually talk to a real person at Meta?Long Story short in bullet format:Account has not been actively used in a couple years. We decided to try a couple sample test campaigns in FB & IG. Placed ads on Oct. 17/24 Both campaigns required budgets to be pre-paid, and Meta took this from our card on file. (about $250) Both campaigns were reviewed and approved (email notification & dashboard said “active”) After the weekend, noticed no funds had been used up from our pre-paid budget. Finally noticed in “Ads Manger” that our account is “disabled” because they can’t put a “hold” on our card. They do not indicate how much they want to “hold” on the card. I then noticed on Oct. 22, our credit card was to expire this month (10/24) Updated card info (more than a dozen times) and keep hitting the “try hold again" button with no success. Then w

8312

1 day ago

Jonathan ZuluagaCommunity Manager

Coffee Talk

Share your wishlist for a chance to win!Giveaway

We want to know what’s on your wishlist this year! As we prepare for our Holiday Giveaways and a special feature on the best gifts for social media pros, we’re looking for your input! If you could pick any gift to make your workday smoother or spark creativity, what would it be? From the must-have tech to favorite desk essentials, share your ideas below!Let us know what you’d love to receive for a chance to win one of three giveaway swag packages! Terms and Conditions here.

13718

1 day ago

robbie.schneiderEngaged User

Social Data

Social Data (Election Season)

How is your team positioning the likely drop in reach/engagements on social media due to the intensity of the election season?

152

2 days ago

Laura PorcinculaCommunity Manager

Healthcare Hub

New to the Healthcare Hub? Get started here!

Ready to connect with other healthcare social media marketing peers and make your job a little smoother?Check out our welcome video to learn more about what we’re all about:We’re here to chat, share tips, and help each other succeed! Get started below. How to get started:Introduce yourself here! Share your name, company, and area of healthcare you work in. Let us know if you’re currently experiencing any challenges, and are in need of support. Navigate through the rest of the Healthcare Hub to discover discussions and offer support Get registered for the Mentorship Network, pairings happen monthly or bi-monthlyFeel free to send a DM to Laura Porcincula if you have any questions or content ideas!

2 days ago

jalissa.karena-langeFrequent User

Content Creation

Meta ads targeting small region

Kia ora (Hello). We are based in the Northland region of Aotearoa (New Zealand). We have a population of about 194,007.I actually have a few questions please:Given our population size, should we use detailed targeting? Meta recommends only using for populations of more than 2 million 😅 Is there a risk of running multiple ads at the same time, targeted at the Northland region? Is it best for us to try customise our target audiences based on our website traffic?Thank you.

3 days ago

Claire.PNew User

Coffee Talk

Should social media managers also have to be content creators (particularly for video)?

I’d love to hear people’s opinions on this! I’m a relatively senior social media manager (7+ years) and in my last role I worked hard to educate on how a social media manager also shouldn’t be your videographer, graphic designer and content creator (especially for reels and TikTok). I reached a point where I didn’t have to film anymore and only had to edit a video every couple weeks. I developed a network of content creators and influencers to produce video content instead so I could focus on strategy. Funnily enough it was very successful, crazy how much more I could achieve and enjoyed the job when I wasn’t bogged down in hours of editing. I’m in a new market and looking for a role and struggling to find a job where I’m not expected to shoot and edit all video content I’d be posting on social. It’s been frustrating landing interviews then finding out filming and editing is 50% or more of the role. I feel pretty strongly that a social media manager shouldn’t also have to be a conten

61115

4 days ago

jalissa.karena-langeFrequent User

Content Creation

Paid ads over Christmas/New Year period - Yay or Nay?

Kia ora from Aotearoa (New Zealand).We are a local government organisation in the Northland region and are of the opinion that our type of messaging/content will not cut through the noise or resonate with our communities during the busy summer periods (December - January) and it’s best we keep our distribution low key. My question is - are we wrong? Our messages are generally shaped around rules and regulations e.g. Check the shipping calendar before heading out on the water, Check it’s safe swim before diving in (water quality), Help protect our environment this summer by XXXX. Any thoughts are much appreciated.

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5 days ago

Jonathan ZuluagaCommunity Manager

Coffee Talk

👋 Welcome New Members & Swag Giveaway!Welcome + Giveaway

Welcome to The Arboretum!We're so glad you're here and excited to help you connect, learn, and grow with our community. To get started, we’d love to hear from you! Reply to this message to introduce yourself, share your goals, or let us know what excites you most about joining us.Some ideas to get you started:1️⃣ What inspired you to become part of the Arboretum community?2️⃣ Do you have specific areas of interest or expertise in social media marketing?3️⃣ What challenges or goals are you looking to tackle with the support of our community?4️⃣ Share a fun fact about yourself unrelated to marketing.5️⃣ Are there any social media marketing topics that you're eager to explore and discuss here?As a welcome bonus, everyone who replies will be entered to win one of three cozy Arboretum giveaways, featuring an Arboretum fleece blanket, mug, pen, socks and notebook. Perfect for sparking new ideas while staying warm! Contest Terms and Conditions here. @socialmedia.team @meg.howe @Preksha @Dor

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5 days ago

Jonathan ZuluagaCommunity Manager

Coffee Talk

Community Giveaway: Share Your Thoughts for a Chance to Win!giveaway

After our exciting panel discussion, we want to hear from YOU!What’s the most important trend or strategy you think will shape the future of social media?Share your insights for a chance to win one of two amazing prize bundles! Here’s what’s up for grabs:First Prize Package: Arboretum tote, Arboretum water bottle notebook, Conversations That Connect by Brooke Sellas, Moleskin pen, and Arboretum planter. Second Prize Bundle: Arboretum fleece blanket, Arboretum notebook, Arboretum mug, Moleskin pen, and a DJI Osmo Mobile SE Intelligent Gimbal.The giveaway is open from 9:30 AM on October 24, 2024, until 11:59 PM on Monday, October 28, 2024. Two lucky winners will be randomly selected, so don’t miss your chance! Jump into the conversation and let’s talk about the future of social media! Contest terms and conditions are here.

30231

7 days ago

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