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Discuss social media best practices and share tips about specific social networks with other digital marketers.

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127 Topics

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Laura PorcinculaCommunity Manager

published in Social Networks

liannaNew User

asked in Social Networks

Using Reddit for B2B?

Does anyone have any experience using Reddit to build up subject matter experts in specific communities and potentially find leads? The strict rules on the platform and within subreddits make me uncertain if it would be worth the effort.

3 months ago

mmellanderAdvanced User

asked in Social Networks

Posting Reels Without Sharing It To Your Feed

It appears that this is no longer possible to do, and it doesn’t matter if you check the box for (Share Reel to your profile feed) in Sprout - it posts to your feed regardless. Can anyone confirm that this is the case? If so, it’s unfortunate because I just had my first instance of needing to post a reel but not wanting it in my main feed.

4 months ago

sj.thomsonFrequent User

asked in Social Networks

Reel Cover Images

Does anyone else’s cover image for Instagram Reels not download on the mobile app, or is it just me?

4 months ago

gregrokiskySprout Team

published in Social Networks

Unraveling Meta Threads: What we learned from our first 30 days on the network

Nothing captured first-day-of-school energy quite like the release of Threads, a new text-based social media platform from Meta.The launch of a new social network is typically met with equal doses of curiosity and concern. The response to Threads was different. Brands and the social media managers that run them took to the platform with enthusiasm. Sure, there was some stress—expressed mainly in the form of overworked social media manager memes—but most seemed excited about the novelty and potential of a new platform.Threads has generated a lot of discussion since then. What role will it play in existing social media strategies? What do consumers think about it? Does it have staying power?Read the rest of my article, here on the Sprout Social Insights blog.

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4 months ago

tiffany.cookeEngaged User

posted in Social Networks

New Social Post Sizes on Facebook and X

Hello!My team noticed that the Always Up-To-Date Guide for social post sizes was updated yesterday, and X and Facebook have changed drastically from the norm (at least from the last time we checked). Does anyone know what sparked this change? Is anyone using these sizes yet? The recommended size for a graphic on Facebook and X is now 1080x1350.

4 months ago

kaleb_brown17Frequent User

asked in Social Networks

Threads & Data Collection

Hello! My organization is considering joining Threads in the near future but one thing we’ve seen a lot of is the data and privacy policy is a lot more abrasive than other platforms and Meta’s own FB & IG policies, collecting a lot more data. The org I work for handles a lot of donor data and financial information. Has anyone had a conversation with their team on the pros and cons of the new platform? I’m trying to find the actual policy to see if I can sift through it myself but not having great luck. Any thoughts would be appreciated!

4 months ago

reid.zuraFrequent User

asked in Social Networks

Instagram Broadcast Channels .. What are you doing?

My personal account continues to get invites from brand accounts to join their broadcast channels on Instagram. I haven’t actually joined or created any yet, but they seem like they could potentially be useful tool to get in touch with followers. So, I am asking what everyone else’s experience with this feature is.Are you a part of any with brands you follow? Have you created any for a brand you manage? What has been your experience? What is the ‘discussion’ like? How easy/ difficult is it to manage? What’s the business case? If you’re not using them, why not? I wanna know the tea!

5 months ago

reid.zuraFrequent User

posted in Social Networks

Social Media and Legal

Hey, everyone! I am interested to learn about how your org works cross-functionally with legal. To be blunt, I’m at a startup, and legal and social live pretty far away when it comes to internal structure. There’s no true ‘legal approval process’ for posts -- usually the ‘big posts’ or if there is something in my gut where I’d like to have checked get extra eyes from legal. (Yeah, I know that comes with its own list of pros and cons, each miles long)But what does it look like for you? Is anyone similar? Or are you reading this in horror? Also, does anyone have favorite resources like courses, articles, certifications, etc. about social media and legal? Would love to hear it all, thanks!

5 months ago

debbie.gacutanFrequent User

asked in Social Networks

Changing LinkedIn Page Name

Hi Everyone! Our parent company has acquired multiple brands. I’ve been tasked to look at potential brand consolidation of some brands - some will just be inactive and others will potentially occupy new roles. Has anyone experienced changing the name of the company’s LinkedIn page? If so, what happens to the existing content? Also, does this affect paid media in any way? Are there other things I need to be considering here?

5 months ago

sarah.roweNew User

posted in Social Networks

What makes a good LinkedIn influencer profile?

Hello all! I’ve been asked to lead a “how to” kind of presentation to employees about making their LinkedIn profiles better. The goal is to give these folks some social media confidence and build up their online presence so they can (if they desire) become mini influencers in our very niche industry. All of my expertise comes from knowing how to craft a LinkedIn profile when job searching, so I wanted to hear from the smm side of what makes a good LinkedIn influencer profile.Thoughts?

6 months ago

chandler.zellerFrequent User

asked in Social Networks

Does X have customer representatives/client solutions managers?

Our organization had a rep from Twitter until last year. Now that they have re-branded, we’re needing an X rep to support our business needs/social strategy. We have had an X “rep” contact us via email - does anyone know the process for X offering that support so we can confirm this person is legitimate?

6 months ago

maryAdvanced User

posted in Social Networks

Meta Updating Business Terms Again

Leave it to Meta to like to keep people nice and confused! They are gradually re-branding Business Accounts or Business Manager accounts to “Business Portfolios.” This info was a bit buried on their site, so I thought I’d share here! “Meta Business Accounts, sometimes known as Business Manager accounts, are now called business portfolios. This change will appear gradually across Meta technologies.” Meta

6 months ago

Victoria NechiforFrequent User

asked in Social Networks

New ad format on LinkedIn?

Hi there, I spotted this ad on LinkedIn. It seems to be an organic post that’s been boosted by a company page. Have you tried this in the past? What are your thoughts? I don’t think it’s available through Campaign Manager, so I’m wondering if there’s a different feature you need access to in order to run these.Many thanks! :)

6 months ago

mirandaAdvanced User

asked in Social Networks

LinkedIn - Posts Showing as "Edited"

Happy 2024!Has anyone noticed that posts published to LinkedIn from Sprout are showing as “edited” as soon as they hit the platform? (This is a screenshot from this morning. Originally, the post said edited within 6 minutes of hitting LI.)I’ve reached out to the admins on our page internally and no one has edited the posts. LinkedIn’s help center is not helpful. I opened a ticket with Sprout Support, but LinkedIn’s editing change logs aren’t accessible. Any thoughts?

6 months ago

maggie.durlingFrequent User

asked in Social Networks

Facebook Account Ownership

I started at my company almost a year ago but started after the Marketing Manager left the company. We still have access to the Facebook account with a few admins who have full control but trying to get her off as the account owner has been impossible to this point. I have made the requests, which say they have gone to her but she must not have used her work email because our IT doesn’t see it. She also claims that she doesn’t see it either when we have reached out. I have tried to email support (you can probably guess how that went!) and am stuck on what to do next! If anyone has had similar experiences and can advise on what I should try next that would be appreciated!

6 months ago

mckenzie.swisshelmNew User

asked in Social Networks

Instagram Account Access

Hi all! Has anyone had any luck contacting someone at Instagram for help with an account that they no longer have access to? Long story short - I was recently hired to manage their marketing and the account this company had appears to be associated with a non-work email. We’ve tried multiple ways of accessing to no avail. I’ve tried through Meta and can see the account and ID was once connected, but it no longer is. We’re ready to send any kind of letters or proof, but I’m not sure where or who we would send this to. Any help would greatly be appreciated. Thank you!

7 months ago

abigael.lynchNew User

asked in Social Networks

Instagram Ad Help

Hey Everyone! I have come across an issue I am wondering if anyone can help with. I boosted a post on Instagram only to have it rejected for no reason. The content isn't political in the slightest and inclusive, so safe to say I am baffled. Can anyone lend a hand?

7 months ago

Elida S.Frequent User

posted in Social Networks

Limiting business social channels next year? Which ones are you discontinuing?

I keep reading that the trend will be that companies will hyperfocus their channels and not be “everywhere”. My hunch is that the easy one to discontinue is Twitter/X, but will you stop others? Have you left already?How has your experience been @sarah.root after leaving (posted on @sara.costello’s feed about X)? Has it improved your brand’s efforts, after losing potential exposure?

7 months ago

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