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dan.levey
dan.levey
Engagement Orchard
Jun 26, 2025 6:52 PM UTC
Question

Facebook Ad Account Disabled - Please Help!

Hi, one of my Facebook ad accounts was disabled a while back with no warning. I am not able to request a review. I spoke with Meta “support,” they opened a case for me, but it was determined that nothing could be done to restore the ad account. They said I violated terms, which never happened. My account was hacked last year, but the hackers were removed and I was able to advertise on other ad accounts. Business Manager will not let me add or create another ad account? I spoke to someone who can help with Facebook account restoration, but he wants $3,000 to get the account restored. Should I create a new business manager account? Please advise, any help will be greatly appreciated. 

Thanks,

Dan

      2 replies

      ksquinn
      ksquinn
      Seedling
      Jun 26, 2025 7:24 PM UTC

      Hi! We’re actually in the same boat except Meta ruled we weren’t in violation of anything but our account still hasn’t been restored. I don’t have a solution for you but I do have a suggestion from the support team member I talked to where he said to “stop submitting or following up on the request as it puts it at the bottom of the queue”

      Hopefully someone here has a contact who can help you! 

        dan.levey
        dan.leveyAuthor
        Engagement Orchard
        Jun 27, 2025 7:00 PM UTC

        Hi! Thanks for getting back to me. Ugh… I’m sorry you’re in the same boat. Meta is the worst. I learned the hard way about following up and submitting requests on a previous issue. I hope someone can help me as well. I hope someone here knows someone who can help. Thanks again for responding!

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