Social Networks

Discuss social media best practices and share tips about specific social networks with other digital marketers.

  • 113 Topics
  • 304 Replies

113 Topics

J
Frequent User
josh.hedrickFrequent User
posted in Social Networks

Twitter Verified Org Program: value/risk of new $1,000-per-month subscription service

Wondering if there’s any case to be made justifying the $1K/month (+affiliate account add-ons) price point for Elon’s new brand subscription service? Weighing the financial and potential reputation costs vs any early-mover advantage from signing up Day 1, I’m just not seeing it right now for us. At best, a wait-and-see situation to watch how this plays out in the early goings. Does anyone feel differently? Have you already signed up or planning to within the next week as “legacy” Blue Checks are reportedly (but empirically it’s anyone guess) set for removal as early as next week? 

0
J
Frequent User
1 year ago
M
meagan.brownSprout Team
asked in Social Networks

Locked Out of Instagram

Hi everyone! Does anyone have tips for being locked out of an Instagram account due to not receiving the access code to login? They have their password and are able to request a code, but then it never comes through.They’ve tried deleting + re-downloading their app, attempted logging in on a desktop computer, and have tried to get in touch with Meta but don’t have a POC there. She confirmed it’s her phone number, and is getting the code when she tested her personal IG account, so it’s not an issue with her phone.Any insight or tips would be greatly appreciated! 

1
Jonathan Zuluaga
Community Manager
1 year ago
kayla.eggenberg
Frequent User
kayla.eggenbergFrequent User
asked in Social Networks

People who are using Twitter Blue for their company: How are you paying?

Hey yall!I’m wondering who here is using Twitter Blue for their company accounts -- My company wants to test it out. I have an iPhone, so I’m trying to find a way around their model of automatic subscription going to my personal Apple ID -- has anyone been able to use a company card for this recurring subscription?TIA!- Kayla

2
Laura Porcincula
Community Manager
1 year ago
kelsey.martin
kelsey.martinSprout Team
posted in Social Networks

Twitter controversy has been top of conversations, but what in the world has happened to Snapchat's relevancy?

Hi Agencies! I was having an awesome conversation with my friends at cannonball and we were chatting about the total change in conversations and requests from clients around Snapchat. Remember when we would get requests for geo-filters and AR filters left and right?Snapchat has always been challenging to tackle from a community management standpoint, but many of you have overcome those similar barriers in your TikTok strategy.Curious to hear your thoughts on your current approach to Snapchat and your predictions for its future?  

0
kelsey.martin
1 year ago
B
Frequent User
becca.youngFrequent User
posted in Social Networks

Instagram Giveaway Help

Hi friends!! We’re running a giveaway on our Insta where followers just need to tag a friend in the comments. Anyone have suggestions for how to aggregate all the comments into a list so we can pick a winner? I’ve seen a few websites online, but thought I’d ask this community as well.Thanks!

1
Jonathan Zuluaga
Community Manager
1 year ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Networks

Tumblr is back. What does that mean for you?Blog

With all of the renewed interested in Tumblr, marketers might be considering the platform for their social strategy. But before brands can decide if Tumblr is right for them, they need to understand the nuances of the platform.Read more here and let us know what you think in the thread. Source: https://sproutsocial.com/insights/tumblr-marketing/

141
Jonathan Zuluaga
Community Manager
1 year ago
S
Frequent User
social.umicoreFrequent User
asked in Social Networks

Should a brand have separate regional channels?

We are currently investigating if we should allow separate channels to our main group account. We are worried about brand confusion and dividing our followers but also having less people look at the main channel. There is not much info out there…  some brands do it others don’t so I thought this community might have some interesting insights or opinions :) 

2
lisa.rodrigo
Advanced User
1 year ago
R
Frequent User
rebecca.mcneillFrequent User
asked in Social Networks

B2B LinkedIn Follower Growth Rate

What’s a “normal” LinkedIn follower growth rate for a B2B page? 

2
A
Engaged User
1 year ago
C
New User
charo.nagafuchiNew User
posted in Social Networks

Facebook Pages Missing 'Stores' Tab

Hello everyone! I was on Facebook.com reviewing content when I realized my pages are missing the Stores tab! I manage three brands with over 260 locations -- all brand and location pages are missing the Stores tab. I immediately went into my settings to see if I had accidentally turned it off, but the Stores did not appear as an option in the template we are using. I reviewed different templates (Business, Shopping) to see if it was a template issue, but no template Facebook offered had the Stores tab.My coworker discovered other major brands like McDonalds are also missing the Stores tab. I tried looking through Meta’s platform, social media outlets like Social Media Today, and general news outlets to see if there was some type of explanation, but found nothing!Is anyone else experiencing this issue? Does anyone have any clue as to why this is happening, when this will be fixed, and where we can keep track of this issue on Meta’s platform?  Thanks!

0
C
New User
1 year ago
emily.haworth
Engaged User
emily.haworthEngaged User
posted in Social Networks

New article format on Twitter?

A question and a comment -- has anyone else seen this format on Twitter desktop for news articles? So far, I’ve only noticed it with a few New York Times articles. It really emphasizes the image, and I think it looks cool! If anyone knows more about this, or has seen any news about a larger rollout, please let me know. :)

2
lisa.rodrigo
Advanced User
1 year ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Networks

14 TikTok tools to amplify your social video strategyBlog

Yesterday our team shared this new blog article on 14 TikTok tools to amplify your social video strategy. I found it very insightful and wanted to share. There were a few resources I didn’t know about, but my biggest takeaway is the Ads Library which consists of the top ads on TikTok over the last 7 or 30 days.Let me know what you learned below.

520
Laura Porcincula
Community Manager
1 year ago
V
Vero TorrucoSprout Team
published in Social Networks

This Thursday: How to Explain the Business Value of TikTok to Your Boss

Hi all! Wanted to share an upcoming TikTok webinar happening this Thursday at 1 pm CT - How to Explain to Business Value of TikTok to Your Boss.This will be a short and sweet, 30 minute webinar all about the value of TikTok for brands, an overview of the average TikTok user, as well as top marketing tips for brands to build authentic connections on the platform. We hope to see you there!!

251
Jonathan Zuluaga
Community Manager
1 year ago
karina.sibata
Frequent User
karina.sibataFrequent User
asked in Social Networks

Random spikes in LinkedIn followers?

I manage 5 LinkedIn pages and all follower charts every month look like this and I have no idea why. I checked on LinkedIn and all the growth is organic, not sponsored. So why is it fluctuating so much? Has anyone else come across this? At first, I thought it was because of a particular post, but some of the days we get the biggest spike we don’t have any posts going out. 

0
karina.sibata
Frequent User
1 year ago
K
Frequent User
kobee.stalderFrequent User
posted in Social Networks

Instagram Tests Moving Every Video to Reels

Happy Tuesday all! I was wondering everyone’s thoughts on the recent news about Instagram rolling out tests for replacing all videos with Reels?Will this impact the video content you want/have scheduled to push out on the platform? Will adjusting your video content from horizontal to vertical present challenges, especially if your content is produced by a media/video department?  If the change becomes a permanent fixture of Instagram, how will Sprout adapt to the changes? Will publishing all videos to “Reels” solely become an on-platform operation? It wasn’t stated in any of the articles, but how will videos already on the platform be converted into Reels, or will they simply grandfather in that content?Anyway, I’m appreciative of any and all insights this community has to offer on this topic. It would be an interesting change for sure.

3
Laura Porcincula
Community Manager
1 year ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
posted in Social Networks

Tiktok Trends & Strategy

Our amazing team posted this article today explaining why you should be on Tiktok, the latest trends, and examples we can all learn from. There is so much opportunity with Tiktok, I’d love to get your thoughts and takeaways so we can learn and grow together.6 brands on TikTok to invigorate your strategy

1
randy.ksar
Frequent User
1 year ago
C
Frequent User
carmen.allendeFrequent User
asked in Social Networks

How to set Facebook Root Admin?

Facebook changed the structure of their Global Pages so that now there is a “Root Page” and a Root Admin that controls everything. Before, as admin of the Default page, I could publish and unpublish new pages, but now I can’t. I cannot find this Root Admin thing and I need to unpublish 2 of our accounts.Can anyone help me find it?  

3
Jonathan Zuluaga
Community Manager
1 year ago
O
Frequent User
olivia.richterFrequent User
asked in Social Networks

Social Media Verification

Hi all! I have requested verification for my organization, a well-known music conservatory with lots of press that I believe is definitely worthy of the check mark, but keep getting declined. Does anyone have any idea why, and any advice on what I can do? Is there a way to get in contact with an actual person at Facebook to have a conversation about this? Any advice would be greatly appreciated!

1
Jonathan Zuluaga
Community Manager
1 year ago
shannon.renke
Engaged User
shannon.renkeEngaged User
asked in Social Networks

Help Needed: Sunsetting Brand Social Accounts

Question: How do you conduct a mass-sunset of brand social media profiles w/out evoking confusion/hysteria from followers? Context: Our organization has agreed it is time to mass-sunset a series of social media accounts (currently 114 social media profiles hopefully going down to roughly 60 before the EOY) that were created over the years by numerous dept.’s/teams. These profiles have already been determined to be sunset as they do not serve the brand in any way. Many of them have followers but have not been regularly posted on. These social profiles support an overall brand, but are not the umbrella brand themselves. Thoughts? Ideas? Questions?

3
shannon.renke
Engaged User
1 year ago
jessie.odonnell
Engaged User
jessie.odonnellEngaged User
posted in Social Networks

FCC & TikTok Data Privacy

The FCC is calling for Apple and Google to remove TikTok from their app stores: https://techcrunch.com/2022/06/28/fcc-commissioner-writes-to-apple-and-google-about-removing-tiktok/ My colleague posted this question to LinkedIn, but I’m curious if anyone here is doing anything different with their accounts currently because of this?

0
jessie.odonnell
Engaged User
1 year ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Social Networks

New Twitter/Sprout Guide: Customer Service and Twitter

We teamed up with Twitter to share data-driven insights and advice about how brands can leverage Twitter to take better care of their customers.Get the guide: https://bit.ly/3b4xtrl

380
Jonathan Zuluaga
Community Manager
1 year ago
A
New User
amesjandersonNew User
posted in Social Networks

Instagram Pinned Post Feature

Starting today, you can pin three posts to the top of your Instagram profile. What cool ways are you utilizing this new feature?

2
Jonathan Zuluaga
Community Manager
1 year ago
jonodempsey
Engaged User
jonodempseyEngaged User
asked in Social Networks

Facebook Account ownership issue - Inherited accounts

Hi All,I’m looking to see if anyone has ever had the issue where one of the business pages they’ve inherited is owned by an account you don’t have access to? I’m an admin on the page, but it’s giving me issues with syncing our instagram, because it says I need an admin from the account that owns the page to approve.We’ve sent a request but it’s quite possible all the accounts associated with the account that owns the page are dormant or no longer active. Curious if anyone’s had an issue like this, or any suggestions on how to resolve?   

4
jonodempsey
Engaged User
1 year ago
S
New User
shelby.williamsNew User
asked in Social Networks

TikTok changes

We had major success with my business on Tiktok-hitting 200k views a WEEK. However, now-within the past 4 weeks- it has gone completely flat. We are lucky if we get 1,000 views per video. And we have changed NOTHING! Still using viral hashtags, posting at the right times, following the trends, etc. Has anyone else gone through this? Did the algorithm drastically change? ANY advice or information will help. Thanks! 

4
Laura Porcincula
Community Manager
1 year ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
posted in Social Networks

TikTok for Business

Did you know that TikTok has a hub for business users? I was browsing through it just now and found so much insight in the Learning tab under Blog and How-to videos. There is even a Small Business Center.There are so many great 5 minute tutorials that I ultimately spent a little too much time on TikTok over the past hour of my workday. Oops.Check it out here: TikTok for Business

2
Laura Porcincula
Community Manager
1 year ago
karina.sibata
Frequent User
karina.sibataFrequent User
asked in Social Networks

There's no way to disable comments on Twitter, right?

I can’t seem to find anything online other than natively on the platform, you can turn off “anyone can reply.” 

1
Jonathan Zuluaga
Community Manager
1 year ago
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