Enhance your Customer Experience with Social Care

Social media has become an essential tool for customer service. It allows businesses to connect with customers on their preferred channels and resolve issues quickly and efficiently. Join McDonald's Customer Care Program Strategy Manager, Elly Moody @ellydeutchmoody  , for an inspirational conversation all about customer care and how to make it a pivotal focus of your business. 

This session will discuss the importance of social media within customer service, its challenges and opportunities, and some best practices for creating a successful customer care strategy. You will also learn how to use social media to listen to and respond to customer feedback, resolve customer complaints, build relationships with customers, promote your products and services, and generate leads and sales.

In addition, you will gain insights from one of the largest customer care team's experience in using social media to deliver excellent customer service. You will also have the opportunity to share your own experiences with social customer care and ask questions.