Infuriating !! Level One Support should never disconnect a profile before asking permission!!! My suggestion is that Level One Support should NEVER take these sorts of initiatives.
I have a minor issue. Ask support for advice. And on a Saturday morning OVER A WEEK AFTER ASKING THE QUESTION - I get this email.
The problem being that I was not the Admin who connected this profile and that Admin is away this weekend!! So my profile is disconnected from Sprout thanks to a lazy inexperienced level one support person.
From Support: “It looks like your profile may need to have its permissions refreshed. I've just prompted this profile for reconnection on my end. Do you mind refreshing your page and then clicking the notification icon in the right-hand corner of Sprout? From there you'll want to follow the prompt to reconnect your profile under the "Issues" tab.”