Unanswered questions

91 Topics

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Frequent User
Emily HarperFrequent User
asked in Social Networks

HELP! - Client business IG account disabled

Hi there! Any help appreciated! I have a client that is a division of a global, well-known brand and our Instagram account has been disabled. Account of events:Updated profile image to new brand standard Monday afternoon Monday evening, I received a notification from Sprout that our IG profile had been disconnected. Went to reconnect in Sprout and was unable to.  Went to the account’s IG profile on my phone and saw that it was suspended. I filled out the form to verify out account information (username, email, password, phone number attached to the account)  Received a notification that our account had been reviewed and that it was now suspended due to violating IG’s community guidelines (photo attached of the reasons they gave me) Instagram did not give me another option to appeal this.  I read countless blogs/articles that night and clicked every link that I thought would be helpful and every form I tried to fill out it said “the username you’re inquiring about does not exist.” and w

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E
Frequent User
1 day ago
M
Frequent User
michelle.polandFrequent User
asked in Social Networks

Linkedin For Parent Companies

Hi All -  I have a client who is wondering what the best practices are for having/using a parent company LinkedIn when the bigger brand is part of the parent company. Does any one have any strategy resources on something like this? Which should be prioritized, are there structural recommendations to be made (should employees be employees the parent company or the bigger brand page?)  Thank you! 

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M
Frequent User
1 day ago
daniel.marcel
New User
daniel.marcelNew User
asked in Social Data

Employment Meta Advertising

Hello everyone! We are going to create a campaign for one of our clients that is a non-profit in the health sector. What do you recommend for us to do to run the ads smoothly?Note: I am in Mexico at this time.

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daniel.marcel
New User
1 day ago
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Frequent User
chris.andersonFrequent User
asked in Content Creation

Kanban users?

I was introduced to the kanban project management method yesterday, and I was wondering if anyone is using it and if they would be willing to share some examples for community management work.

3
M
New User
2 days ago
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Frequent User
briermae.ossontFrequent User
asked in Coffee Talk

Learning Paid SM Advertising

Hey social pros! How do you dive into paid advertising on Social Media? I prefer to push organic as far as possible first, but the organization I’m working for is large enough to have a paid budget. I’m looking for educational materials on best practices, preferably resources that have come out in the last year or two.  

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B
Frequent User
2 days ago
mmellander
Engaged User
mmellanderEngaged User
asked in Coffee Talk

Employer Blocking Canva Access?

I think most people recognize how useful Canva is as a social marketing tool. However, my employer blocks access to it, stating it is a known network security risk.Is anyone else experiencing this? We are a financial institution, so they can be pretty strict when it comes to website and software access. It can make life frustrating for the marketing department, since we are not actually involved in any “banking business”. I’d love to make a case for it being safe, so I thought I would start by polling the group to see if anyone else is experiencing this issue, or if there is anyone here from other financial institutions who are in fact using it.  

3
mmellander
Engaged User
2 days ago
M
New User
mollyriihi
asked in Social Data

Social Media Manager

I have just started a new position with an agency. It is my first agency gig and I am the sole SMM at the company. There is limited info on our clients social media metrics to date (>1yr), I would like to set some KPIs for client accounts as we move into 2024. Aside from reviewing what little historical info we do have, are there any other recommendations or platforms  that I should look at to help set these numbers/ targets? 

4
M
New User
2 days ago
katie.hogan
New User
katie.hoganNew User
asked in Social Data

Engagement Rate

For engagement rate, do you include video views as an engagement metric for total engagements? If not, why? 

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katie.hogan
New User
3 days ago
corrine.dorrian
Frequent User
corrine.dorrianFrequent User
asked in Content Creation

Instagram Enagement

I am struggling with our engagement numbers on Instagram! We’re a trucking company, so the posts that do really well for us are cool truck photos. I started posting 3 days per week vs 5 days when I noticed the numbers dipping, but it didn't do anything. If anything, I think it just messed up our algorithm. I try to do a mix of educational/awareness content and engaging content.  Which content is best for Instagram - educational or engaging? What are some fun captions or CTAs I could utilize to get more likes and comments? 

1
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Engaged User
6 days ago
M
New User
MahramusajNew User
asked in Content Creation

New B2B Social Media Manager

My role has recently been reorganized that I’m now handling our B2B and B2C channels.  are there any B2B marketers here? Any professional development tools that you’ve recommend for a newbie?!  thanks! 

1
H
Engaged User
6 days ago
D
Frequent User
dianna.lyngholmFrequent User
asked in Social Data

Tiktok or IG with low views and poor caption

Hi all!We posted a duet without a caption beyond the duet on tiktok...were a little to fast on the draw! It’s doing eh, thinking we should pull it down and repost later today in hopes it does better.Does anyone have experience trying this? Did it help? Or did /willthe algos catch it was the same content and push it down so it did the same or worse? Any advice?

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D
Frequent User
7 days ago
M
New User
mackenzie.pattersonNew User
asked in Coffee Talk

Has anyone used a agency for social?

Hi Everyone,  We are a large company with multiple brands. We are going to be building out our social more in the next year, but our team is small. Has anyone used an agency for social posts, reporting, and branding that they love?

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A
Frequent User
7 days ago
corrine.dorrian
Frequent User
corrine.dorrianFrequent User
asked in Social Networks

Facebook Business Account Access

I am trying to assign an employee to one of our Facebook pages but they aren’t receiving the invite to join our account. Has anyone had this issue before? They have their email notifications turned on, it's not in their junk inbox… so I have no clue why they aren’t receiving the invite to join. Thanks!

1
L
New User
8 days ago
glory.rohde
Frequent User
glory.rohdeFrequent User
asked in Social Customer Care

LinkedIn Not Employees

Hello all, I’ve been struggling with this issue ever since taking over the management of the social channels at my current workplace. Since we are an association with so many different chapters, divisions, student chapters, committees, etc… and they often are made up of an international member-base, we get a lot of people listing as working for us on LinkedIn when they don’t.Shoutout to all the other association people on here! Can you share what you’ve done to help guide your members in the removal of their employment record on LinkedIn? I’ve commented on a few suggesting they change the record to the specific chapter they are associated with, but a lot of those groups don’t have a LinkedIn page.Thanks in advance!

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glory.rohde
Frequent User
22 days ago
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Frequent User
rebecca.hoangFrequent User
asked in Social Networks

Facebook Cover Photos for Location Pages

Hello! I currently manage our brand (parent) Facebook page and over 260 location pages on Facebook. The Classic Pages allowed me to change the Facebook cover photo on the parent page and it would automatically change all the cover photos for the location pages.Our pages recently switched to the New Pages Experience and now the location pages don’t change when the parent cover photo is changed. I really don’t want to switch into 260+ pages to change the cover photos. Does anyone have a resolution for this? Thank you!!

0
R
Frequent User
29 days ago
raven.gill
Agency Partner
raven.gillAgency Partner
asked in Coffee Talk

How do you price your agency services?

My boss was wondering if anyone would be willing to share how they package their social media services. He wants to see how other agencies are providing different services at different pricing levels. I’ve already showed him the Sprout Social Agency Pricing and Packaging Report Appendix but he would like to see something like the following: $500 a month includes: SchedulingBasic Report$1000 a month includes: Content CreationSchedulingReporting with Analysis and Recommendation$3000 a month includes: Content CreationSchedulingReporting with Analysis and RecommendationSocial ListeningSocial Platform MonitoringIf anyone is willing to share I would greatly appreciate it. You can even block out your agency name if you have too. 

1
Laura Porcincula
Community Manager
1 month ago
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Frequent User
amanda.lorFrequent User
asked in Social Networks

Facebook FAQs not appearing on mobile app

My agency developed a Frequently Asked Questions message to streamline traffic, but we've observed that it's only visible on desktop. Despite having all settings enabled, it doesn't display on mobile devices.For those who utilize the Frequently Asked Questions message feature, does it appear on mobile for you? If so, what steps did you take to make it visible?

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A
Frequent User
1 month ago
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Frequent User
Khoury CollegeFrequent User
asked in Social Data

College/Department Level Engagement Rate Per Impression Averages

Hello! I manage the social strategy and accounts for a computer science college at a bigger university. One of the questions I get constantly is how our average engagement rate per impression (organic, across platforms) compares to other colleges or departments in Universities of comparable size.We have undergraduate, graduate, and PhD programs within our college and are located primarily in Boston, MA, with network campuses around the country and in Canada. Hoping to get any insight into this from anyone willing to share. Thanks!

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Laura Porcincula
Community Manager
2 months ago
J
New User
jack.teagueNew User
asked in Social Data

Meta removing Carousel Video Views?

Has anyone else noticed Meta removed Instagram carousel video views as part of the data Sprout has access to?This was a massive part of our Instagram strategy and as a result has reduced our views significantly. Tried to contact them but as always their support is utterly useless and Sprout say it’s on them to sort. Incredibly frustrating.

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J
New User
2 months ago
S
New User
sara.fariaNew User
asked in Social Networks

Enhance the Salesforce integration | Social Persona object

At the moment, in the Service Console in Salesforce, whenever the same customer sends a message via different channels (like, Facebook, Twitter, Instagram,...), a new case is created for the different channels. Can we think about a way of linking them?Can we use the social persona object for this?

1
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2 months ago
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stephanie.clarkSprout Team
asked in Content Creation

Boosting Instagram posts that @mention a partner profile

Hi Sprout community,Stephanie from the Sprout Success team here. 👋🏻 I’m hoping the community may be able to help one of my teams who’s running into a challenge boosting organic Instagram posts via Meta/Ads Manager.In short, they have an evergreen boosting budget to promote top-performing organic posts for engagement, but when boosting posts that @mention/tag Instagram profiles with large followings (i.e. 100K+ followers), they noticed that Meta/Ads Manager has started enforcing the Partnership ad toggle and will not let them successfully launch the campaign until the @mentions/tags are removed from the post copy. This is an agency who manages organic social for a number of clients, but this particular issue is only impacting one at the moment. Ideally, they’d be able to boost/promote these posts and keep in the partner profile @mention, so we’re hoping there’s a workaround. Does anyone know if this is due to Instagram’s recent updates to Partnership ads (formerly branded content ads)

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2 months ago
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New User
GabbiDWNew User
asked in Content Creation

Reels on FB

We are trying to get our reels from Instagram to be seen also on FB. Anyone have luck with that? Even when we post them separately, it doesn’t seem like they get good interaction.

3
tristan.audet
Advanced User
2 months ago
katelyn.mcdonald
Frequent User
katelyn.mcdonaldFrequent User
asked in APAC Social Marketers

LinkedIn Follower Data Export

Hello everyone!Does anyone know if there is a way to download my LinkedIn Company Page's followers into an Excel document that includes their names, company name, etc. Our BD/Sales team was looking to use this list for their activities and I want to be able to use this data to show our people that they should be posting to their own connections and not relying on the company posts to do all of the heavy lifting.I believe there was a way in Sales Navigator to download this data, but my company no longer is using Sales Navigator. If anyone has any suggestions, I would greatly appreciate it. Thank you!

0
katelyn.mcdonald
Frequent User
2 months ago
Nycole
Advanced User
NycoleAdvanced User
asked in Content Creation

AI for content creation - turning long form into social graphics?

Hi! Is anyone using any AI tools that take long form content/blog posts and turns them into social graphics like infographics or carousels?

1
Gayatri Shukla
Community Manager
2 months ago
C
Engaged User
charo.nagafuchiEngaged User
asked in Social Networks

Changing Profile Picture for MULTIPLE FB Business Pages

Hi! I manage 250+ Facebook pages for our multiple locations. Does anyone know how I can update the profile pictures for all these pages in bulk? I used do it with out old listings provider Yext, but now I use RioSEO and they do not manage photos.  Thank you for your help!!

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C
Engaged User
2 months ago
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