Unanswered questions

146 Topics

A
Frequent User
ashley.casarellaFrequent User
asked in Social Networks

Anyone Managing Nextdoor for clients?

Hi Everyone!  Is anyone managing Nextdoor for clients?  We have a client who’s locations get discussed a lot on the platform - so much so that we may need to start engaging there.  Would love to get feedback on any experiences when it comes to management, monitoring, etc. 

8
Tyler Wardrop
New User
9 hours ago
J
New User
jisellewongNew User
asked in Social Networks

LinkedIn photos

I thought this feature would have been long gone on LinkedIn, but I guess it’s here to stay. Has anyone seem their numbers go down on LinkedIn since LinkedIn has made a photo linked to a URL super small? What other LinkedIn features are you using instead to keep engagements up? I’m considering some content to LinkedIn Newsletters. 

1
D
Frequent User
11 hours ago
S
Frequent User
sarah.rayFrequent User
asked in Social Data

How Do You Track Boosted Instagram Reels Data?

Okay video marketers, how are we getting macro views of how our boosted Instagram reels are performing? I’m finding that the video plays and engagement data I get for an Instagram Reel in Sprout does not account for ad center watches. For example, if I look at the last 6 months in Sprout, it shows only 2,869 video views on our Instagram. When I look natively on Instagram, I can see that one individual reel has 9,224 plays. (In “Insights” I can see that this individual reel has 9,224 plays and 5,852 Reach) Yes, this includes boosting of this video. So what I’m trying to figure out is, how to I look globally at my video campaigns and see how they’re doing and set benchmarks when I have to individually go into each video and note the data natively in IG, and usually from my phone?! Am I missing a better way to do this? Thank you!

2
Gina Kirby
Engaged User
11 hours ago
rebecca.taylor
Engaged User
rebecca.taylorEngaged User
asked in Latest Talks & Trends

B2B Influencer Marketing Approach

We’ve been building our influencer management campaigns and approaches as we launch them (building the plane while we fly it, etc etc). I would love to pick someone’s brain who’s been here, maybe a little further along in the process, get tips and lessons learned - and I would totally virtually buy you a coffee! I’m specifically in SaaS, so that would be a bonus. 

0
rebecca.taylor
Engaged User
12 hours ago
M
Frequent User
megan.smithFrequent User
asked in Social Networks

Facebook company page or store location page

Hi, we have a main Facebook company page with 12 store location pages underneath for the brands. But we need to set up another page and I’m not sure whether to do is as it’s own company page or a store location page? Does anyone have any thoughts for which one is the best approach?

0
M
Frequent User
1 day ago
R
Frequent User
rebecca.spearsFrequent User
asked in Social Networks

Having trouble connecting Instagram account in account center

One of my employees is having trouble getting logged in to one of our Instagram pages. She keeps getting this error message:   She can not find it in the Account Center. Any advice? 

0
R
Frequent User
2 days ago
S
Frequent User
Sam.CCFrequent User
asked in Social Data

How to measure sentiment on comments of Influencer partnerships?

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the comments in the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

0
S
Frequent User
8 days ago
S
Frequent User
Sam.CCFrequent User
asked in Social Data

How to measure sentiment on Influencer partnerships?

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

0
S
Frequent User
8 days ago
J
New User
jennifer.ercoliNew User
asked in Likes & Dislikes

My response: What's one thing you love or hate about AI in social media today?

The ease of using AI cannot be ignored. It helps make posting quicker and easier. However, I do not like how I can scroll through a feed and immediately know which posts are AI generated. There is not enough variation in the tone or vocabulary of the responses generated. 

3
J
New User
11 days ago
J
New User
jennifer.ercoliNew User
asked in Likes & Dislikes

What's one thing you love or hate about AI in social media today?

The ease of using AI cannot be ignored. It helps make posting quicker and easier. However, I do not like how I can scroll through a feed and immediately know which posts are AI generated. There is not enough variation in the tone or vocabulary of the responses generated. 

1
M
New User
11 days ago
R
Frequent User
rachael.maasFrequent User
asked in Content Creation

What camera do you use for going live?

What camera does everyone use for going live? Right now we have MEVO but the camera is old and outdated.This would be for press conferences mostly.

4
M
New User
12 days ago
E
Frequent User
emily.harrisFrequent User
asked in Social Networks

Instagram 2024 Algorithm

Instagram recently made changes to the algorithm. The one that we’re curious about is asking for engagement and downgrading reach. Does anyone know if you get downgraded for just “Comment below”, or will questions like “What is your favorite book?” or “What are you reading today?” also downgrade reach?

0
E
Frequent User
14 days ago
emily.murray
Frequent User
emily.murrayFrequent User
asked in Content Creation

Any advice for starting a podcast video series?

The podcast/video series I’m starting will be a kind of sit-down conversation with our CEO about real estate and our company culture. I’m currently in the ideation phase for this idea, but was wondering if anyone had any tips, advice, or favorite podcasts. If you have seen success in the podcasts that you’ve created I’d love to check them out as well 😊

1
Laura Porcincula
Community Manager
15 days ago
B
New User
boe.fordNew User
asked in Social Networks

Instagram Business Account Login Issues

Hi All!Looking for some help / guidance- Currently our agency manages 300+ client Instagram accounts. A crucial part of our business is posting Stories and Reels on a regular basis. However, the biggest hurdles we’re facing is trying to login to multiple IG accounts daily. The same person can't always log in to every single client account to post, plus when a new client onboards we need to login. We have always run into issues but have been able to navigate the issues. Recently, a large number of us have been blocked when trying to login to accounts we have logged into before / when we get new accounts. I'm hoping someone here has experience managing a large number of social media accounts, particularly on Instagram to see how you’ve been combatting the login issues. Any info is appreciated! :) 

0
B
New User
15 days ago
M
New User
michelle.polandNew User
asked in Social Networks

Linkedin For Parent Companies

Hi All -  I have a client who is wondering what the best practices are for having/using a parent company LinkedIn when the bigger brand is part of the parent company. Does any one have any strategy resources on something like this? Which should be prioritized, are there structural recommendations to be made (should employees be employees the parent company or the bigger brand page?)  Thank you! 

3
raven.gill
Agency Partner
15 days ago
raven.gill
Agency Partner
raven.gillAgency Partner
asked in Social Networks

Donor Posts on LinkedIn?

Good Morning, My agency just took on a non-profit client. I’ve been asked in donation request posts perform well on LinkedIn. This is my first time doing full service for a non-profit so I don’t have any personal experience to answer this question. I’m also not finding much feedback on this online from reliable sources. Therefore, for my peers in the non-profit industry. Have you ever made donation requests on LinkedIn and what were your results. My thought process would be to design a corporate sponsorship program with them and create a landing page with the different tiers. Then post about about this program on LinkedIn. But I don’t think posting a “Donate Today” post would perform well. I could be mistaken though. 

0
raven.gill
Agency Partner
15 days ago
alyssa.martelli
Engaged User
alyssa.martelliEngaged User
asked in Latest Talks & Trends

Media Monitoring Tool

Hi all! I’m researching media monitoring tools to capture mentions of our company on websites, news stations, etc. We currently use Mention, but it is limited in what it pools. Would anyone have a suggestion/recommendation? OR is anyone a Mention expert who could assist in analyzing my company’s account for feedback? 

2
S
Frequent User
15 days ago
M
New User
Morgan KlineNew User
asked in Healthcare Hub

Healthcare Marketers: how do you handle Instagram following?

Hi fellow healthcare marketers!I started working with a health system on their social accounts, while auditing their instagram we noticed how large their follower count was and how most of the accounts followed were either not relevant to the brand or team members who no longer at the health system. We are tempted to do a mass unfollowing and then only follow brand ambassadors and other relevant accounts.Would love to know anyone’s thoughts or how you have handled your accounts following? Thank you!

4
J
Advanced User
16 days ago
R
New User
robbie.schneiderNew User
asked in Social Customer Care

Launching an employee advocacy program?

For those of you who have launched an employee advocacy program, can you share some of the successes and struggles you had in getting team members on board? We’d love to start one but resources (platform costs and staffing) are concerns.

1
V
New User
16 days ago
Z
New User
zoe.pNew User
asked in Content Creation

Facebook banned page from advertising

Hi! I work for a well established brand in New Zealand that also operates in Australia and South East Asia. Today our Australian page/ad account has been permanently banned for violating advertising policies. We didn’t actually violate any policies, Facebook just changed the status of every ad since the account was launched in 2016 to rejected so we appear to have 1000+ violations. Previously they have incorrectly classed our account as “political” because we are an eco brand that posts about sustainability. This only happens to our Australian account not our NZ account. I have tried a review however of course with every  ad ever created being rejected we didn’t pass the review. Has anyone been able to get their ad restrictions lifted after being permanently disabled?  Facebook support is unhelpful and our account manager doesn’t ever reply to my emails. Any advice appreciated! 

3
M
Frequent User
16 days ago
E
New User
emlutherNew User
asked in Healthcare Hub

Capturing Healthcare's Attention (B2B)

Hi everyone,I work for an organization that helps healthcare businesses achieve and maintain HIPAA compliance. With all the stats and cyberattacks out there, I truly believe the work that we do is important, and we have a super personable and knowledgeable team to help.I am basically a marketing team of 1. I’ve been posting consistently on Instagram (3-5 x’s per week) for about a year now, keeping content educational and as “relatable” as I can while not working directly in healthcare. We’ve received 3 great leads from Instagram, but growing a following has been incredibly challenging.How do you capture healthcare’s attention in the B2B space? What gets them to care? What are the pain points they’re really looking to alleviate? Any insight y’all are willing to share would be so appreciated. :) Thank you!

2
E
New User
17 days ago
J
New User
jordandvdsn7New User
asked in Social Networks

Question about setting up new company FB account

Hey everyone! This is my first post through the Arb so hopefully I do this right :)My company is in the process of deleting our current Facebook account and starting a new one (long story.) Ideally, we would have each person with admin permissions set up an individual page for themselves using their “@upgrade” email address, and then that page would be the one with admin permissions (as opposed to giving admin permissions to each person’s everyday page that they already use frequently.) We mainly want to do this for cybersecurity reasons.Has anyone tried this method before? Did it work? Did you run into any problems with Facebook, getting flagged, or anything of that nature? We’ve gone the rounds with Facebook a few times over a few different issues and their support team has been less than helpful, so we want to avoid doing anything that could get our page compromised or restricted in any way since we’re not confident in Facebook’s ability to fix problems.

8
S
New User
17 days ago
A
Frequent User
amywFrequent User
asked in Social Data

Link clicks declining?

Has anyone else noticed a drop in link clicks to external websites across Facebook and LinkedIn this year? Have you pivoted your strategy to keeping people on platform as opposed to driving to your website?

2
S
New User
17 days ago
daniel.marcel
New User
daniel.marcelNew User
asked in Social Data

Employment Meta Advertising

Hello everyone! We are going to create a campaign for one of our clients that is a non-profit in the health sector. What do you recommend for us to do to run the ads smoothly?Note: I am in Mexico at this time.

1
S
New User
17 days ago
M
New User
marketing.swiftwickNew User
asked in Social Customer Care

Customer Service Email on Social Post?

Hi everyone! We’re creating a video for social that answers a FAQ for our customers. We’re considering adding our customer service email at the end of the video for users to have another place to reach out but are concerned it will lead to potential email overload.  Have you tried this, and did the pros outweigh the cons?

2
S
New User
17 days ago
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