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Smart Inbox Layout

  • July 1, 2025
  • 3 replies
  • 71 views

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Did anyone else notice a change to the layout to Sprout’s Smart Inbox? This sidebar used to be optional but now I can’t figure out how to make it go away 😬 Sincerely, someone who resists change at all costs. 

 

Best answer by Christy Martin

@emma.peneguy did you ever figure out how to remove that? i know it’s a simple “toggle off” switch from the smart inbox but from the private messages inbox, it seems that the whole menu has been removed. even turning it off from the smart inbox doesn’t update the private messages workflow. 

imho...this is worth a sprout help ticket! surely, it’s just a quick update feature they can program in. but what do i know ¯\_(ツ)_/¯ 

3 replies

Christy Martin
Agency Partner
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  • Agency Partner
  • Answer
  • July 22, 2025

@emma.peneguy did you ever figure out how to remove that? i know it’s a simple “toggle off” switch from the smart inbox but from the private messages inbox, it seems that the whole menu has been removed. even turning it off from the smart inbox doesn’t update the private messages workflow. 

imho...this is worth a sprout help ticket! surely, it’s just a quick update feature they can program in. but what do i know ¯\_(ツ)_/¯ 


julia.gross
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  • Level 2
  • July 22, 2025

I agree with ​@Christy Martin here! I haven’t been encountering this and would submit a ticket.


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  • Author
  • Level 4
  • July 28, 2025

thanks! I’ll put in a ticket.