Skip to main content
Sprout Community Hub
Search the community, help center, and learning portal.

Recently active topics

17 Topics

Gayatri Shukla
Community Manager
Gayatri ShuklaCommunity Manager
published in Coffee Talk

Change is in the Air! Exciting news.News

We have exciting news that we want to share with you - our valued members - first. Because you’ve helped shape this community into what it is today. Now, we’re making it even better for you. More spaces to gather around, more themes to center your conversations, and more members to connect with. Presenting community 2.0—The Arboretum or The Arb. It’s still your own community, only better. The brand-new version of the community will be unveiled on Tuesday, February 14. Don’t forget to save the date and explore the new spaces for yourself then! Between now and then, you’ll see many changes and some things under construction as we move forward as The Arb.You’ll see exciting new spaces to engage with your peers: Advice & Best Practices centric forums on content creation, social data, and social customer care Social Trends & News to chat about Social Networks and all the Latest Talks & Trends in social Career Talk & Job Board to help elevate your career through career adv

170
Gayatri Shukla
Community Manager
3 hours ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Coffee Talk

👋 Welcome New Members!New Members

Welcome new Sprout Community Hub members! We are so excited you are here!For everyone tagged as a new member, please introduce yourself in the thread. We would love to hear more about you and why you joined our community! @annafp @bente.deveneijns @rebecca.soverinsky @Hemani @jeanette.mallet @adeolu.mayungbe @jelia @lindsay.nicholson @jrcs @sarah.aha @lexi.naone @teganjones1808 @emily.harris @carrie.harris @liz.beals @bobcat @genevieve.gil @kristenrogers @esther.delaura @kaylie.parr @mary.alice.howard @luz.cortazar @lauren.clark @jenny.burns @trevor.anderson @chris.lawyer @MorganDR @Jocelyn @molly.mcbride @christina.borrego @AimeGentil @market.rawls @whiskercloud.social2 @navyasgowda @angela.salvaterra @emily.hoffman @suegarrett @megan.beebe @ext-christina.mershell @zuorasocial @bridget.albert @mike.tomlinson @claire_ @ayushi.sarin @paula.rubiano @sarah.ronkainen @charmaine.chi @yazan.alsawalha @Julieta.Zhekova @nadège.grall @keera.brooks @gabriele.mcfarland @Lila Ear @shayla.kelly @ca

51
LauraPorcincula
Community Manager
7 hours ago
W
New User
wendy.whelanNew User
asked in Content Creator Central

Reports

Recommendations on navigation for comparison of audience from Mobile to website and the location for best times to reach audience?

0
W
New User
3 days ago
katie.hogan
New User
katie.hoganNew User
posted in Advocacy Amplifiers

Regular touchpoints for advocacy

We’ve launched our Employee Advocacy Program and are slowly introducing it to more users throughout the org. To have a constant touchpoint, we’ve added all users to a Teams Channel. We are using it to gather feedback and prompt the users to share content. Wondering what fun ways you are engaging with users for Employee Advocacy? Are you touching base on a regular basis? When does it become too much?Really interested to see how you’re keeping people engaged on a regular basis? Thank you in advance! 

3
B
New User
3 days ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Social Trends & News

Did you get your Year in Social report?News

It’s my favorite time of year! Look back on a year of wins, wows and learnings. Check your inbox for your team's 2022 Year in Social!What stood out to you? How do you stack up against other Sprout users?Let us know in the thread below and don’t forget to share using #YearInSocial.What is Year in Social? Find out more here.

424
LauraPorcincula
Community Manager
4 days ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Social Trends & News

🎥 Watch: This Week In Social - February 1stVideo

It’s February! Check out what happened this week in social: Read more about these stories here:Instagram’s Founders Return with a New Social App Visionary Voices: Celebrating #BlackTikTok Twitter Cancels its Collaborative Tweets Experiment YouTube Launches its Super Bowl Ad Showcase for 2023

120
LauraPorcincula
Community Manager
5 days ago
N
New User
NaomiNew User
asked in Get & Give Advice

Salesforce integration

Hello everyone!Has anyone know if the Salesforce Field externalId ( API NAME: personaData.externalId) is the ID of the Social Personas? Does it remain the same through different social pages? (Example, my social persona post a comment on “XY” Facebook Page and has an externalId. The same Social Persona post a reply to a comment on “VV” Facebook Page. In this case, the externalID does change or not?).  Thanks! Naomi 

2
N
New User
6 days ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Coffee Talk

Q: What's one Sprout feature you can't live without?

Hi Community! We’d love to hear what Sprout feature is one you can’t live without! What makes it amazing?🧵 it below!

233
lisa.rodrigo
Engaged User
10 days ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Social Trends & News

How to Effectively Market to Gen Z with TikTok

Join our EMEA team Wednesday, February 8th for a deeper dive into How to Effectively Market to Gen Z with TikTok!Both Gen Z and TikTok individually present unique marketing challenges, but combined? It’s a blend that has baffled marketers worldwide! Nonetheless, understanding both offers your brand advantages that you can’t afford to miss. You will learn:How brands keep up & compete against the wealth of user generated content authentically How brands can tie TikTok performance to tangible business impact What roles subcultures and communities play in success brand strategies Follow this link to register today: 

90
LauraPorcincula
Community Manager
11 days ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Coffee Talk

👋 Welcome New Members!New Members

Welcome new Sprout Community Hub members! We are so excited you are here!For everyone tagged as a new member, please introduce yourself in the thread. We would love to hear more about you and why you joined our community! With one month down in 2023, how are you tracking or adjusting your goals?@virginia.rios @marilyne.tran @micole.garatti @janiceg @carlyn.vautin @rachel.dacre @onegoalhilary @briesh @andres.arias @cory.allen @Maddie Shears @holly.maxwell @abby.neff @andee.solis @tyler.garner @deb.bergmann @carmela.z @Naomi @marcus.goodyear @nazmeidygarcia @Tripepi Smith @Brie.Change.State @a.finch @kelly.jellings @emily.fagan @kaetlyn.hernandez @mia.serritella @ben.guilfoy @lori.hibma @reiwa @lori.hibma @reiwa @DDR @crystal.munro @hellomio @hannah.young @emmanuel.vlandis @brianna.azbell @morgan.glennon @alicia.dierikx @donna.stotler @mark.hornsberger @maddie.mcgill @nate.choma @GabeVillamizar @carolyn.brasher @robbie.schneider @josh.madej @darienpayton @tmitra @aadil.jabbar @JasonNA @k

889
J
Agency Partner
12 days ago
JonathanZuluaga
Community Manager
JonathanZuluagaCommunity Manager
published in Social Trends & News

🎥 Watch: This Week In Social - January 25thVideo

We hope your January is coming to a good close and that you’re as excited as we are for February! The networks are starting off the year by keeping busy and implementing a variety of changes. Check out what’s happening this week in social!Read more about these stories here: Meta expands end-to-end encryption testing on messenger Instagram Chief Says Photos Will Get More Focus on the App in 2023 Instagram Adds New ‘Quiet Mode’ to Help Users Take Breaks, Extra Manual Controls for Recommendations YouTube Will Provide More Context on Policy Violations with Two Coming Updates

220
JonathanZuluaga
Community Manager
12 days ago
T
New User
talia.johnsonNew User
asked in Get & Give Advice

How do you Export/Review Tag Data?

Hi, our team has recently started tracking tag data, both for published content and for reviews. We can pull engagement rates from Sprout, but for everything else, we export to Excel to be able to use data formulas and pivot tables, but so far it’s been a pretty laborious process. How does your team process and evaluate tag data? Ideally, we would like to have more of these features in Sprout, but have not been able to find them, am I missing something?

1
LauraPorcincula
Community Manager
14 days ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Coffee Talk

🎉 Welcome New Members!New Members

Welcome new Sprout Community Hub members! We are so excited you are here!For everyone tagged as a new member, please introduce yourself in the thread. We would love to hear more about you and why you joined our community! Also, let us know what goals you have for 2023. Is there anything new you’ll be trying this year?@david.edwards @hunter.bonniwell @sales.department @lupe.ramirez @plathw @mackenzie.burch @julia.aronson @dawnn @natasha.walker @kaylah.oliver @Daniel.windle @prodigy.finance ltd @nick.pruis @cassie.olivos1 @AshleyThompson @monika.sanchez @yulissa.pelayo @Sasha @larap @chelsea.skabrewing @rdi.social @sofia.b @dustin.zick @Josh @PSport @nizar.shalabi @thomas.vanhelvoort @nick.lalwani @venus.garcia @virginia.rios 

424
LauraPorcincula
Community Manager
17 days ago
A
New User
amanda.hoffmannNew User
asked in Get & Give Advice

Sharing UGC Reels with Music

Hello everyone! I wanted to get a quick gut check on sharing UGC Reels. It’s probably no surprise that most of the UGC Reels I find are also ones that use well known, trending music. I’ve searched high and low but cannot find any information online about resharing these and what the protocol is. What’s your process? Reshare? Share only to IG Stories? Pass on by? Any insights would be much appreciated!

2
A
New User
18 days ago
A
New User
audrey.willisNew User
asked in Get & Give Advice

How Does Your Social Team Measure Success for Community Management?

Hey everyone, I drive the community management strategy for a big brand and am looking for advice. Historically, we measured the success of our community management program by tracking the volume of interactions (e.g. how many times we respond to consumer comments and posts). This year we have prioritized more proactive interactions (like commenting on a trending TikTok) versus reactive interactions (responding to a tweet that tagged our brand) to help the brand take part in cultural trends, join trending conversations, and overall position the brand as more relatable to build brand affinity. The thing I’m struggling with how to measure the success of this new goal and ultimately, how to communicate that success to key stakeholders. Any recommendations, advice or examples of how your teams have measured the impact of community management are welcome.Cheers,Audrey

3
K
New User
25 days ago
LauraPorcincula
Community Manager
LauraPorcinculaCommunity Manager
published in Social Trends & News

Micro-influencer marketing guide: Facts and usesBlog

Why would brands want to work with micro-influencers… and what even is a micro-influencer? Micro-influencer marketing can be an excellent strategy for businesses with smaller marketing budgets. And because micro-influencers take up 91% of the influencer market, there’s no shortage of creators to work with.Check out our complete guide to micro-influencer marketing so your brand can easily get started.

230
LauraPorcincula
Community Manager
26 days ago
S
New User
s_ocallaghanNew User
asked in Get & Give Advice

Post engagements - Employee vs non-employee

Hi All - We are trying to determine if there is an automated way to separate employee vs non-employee engagements on our posts (specifically for LinkedIn). Does anyone have suggestions for a way of determining this information? Any/all feedback is appreciated!

2
steph.hermanson
27 days ago

Awarded Badges

Show all badges
Community Terms of UseCookie settings