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Frequent User
ashley.casarellaFrequent User
asked in Social Networks

Anyone Managing Nextdoor for clients?

Hi Everyone!  Is anyone managing Nextdoor for clients?  We have a client who’s locations get discussed a lot on the platform - so much so that we may need to start engaging there.  Would love to get feedback on any experiences when it comes to management, monitoring, etc. 

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Tyler Wardrop
New User
8 hours ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Coffee Talk

🔴 Watch Recording: Beat the Burnout: Wellness Insights for Social Professionals

We heard your ask for a wellness focused event. Feeling the stress of the social media grind? 🌟 Join us for an exclusive fireside chat, "Beat the Burnout: Wellness Strategies for Social Experts,” with Erayna Sargent from Hooky Wellness!🗓️ What You Can Expect:Identifying Burnout: Spot early signs and symptoms. Wellness Strategies: Manage stress and rejuvenate. Preventive Measures: Create a balanced work-life routine. Interactive Q&A: Get your questions answered by Erayna!Whether you're a seasoned pro or just starting out, this chat will help you stay healthy and productive. Don't miss out on this fun and insightful event! Sign up now and take a step towards a more balanced professional life!RSVP NOW:  Watch this event’s recording: 

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S
Frequent User
9 hours ago
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New User
jisellewongNew User
asked in Social Networks

LinkedIn photos

I thought this feature would have been long gone on LinkedIn, but I guess it’s here to stay. Has anyone seem their numbers go down on LinkedIn since LinkedIn has made a photo linked to a URL super small? What other LinkedIn features are you using instead to keep engagements up? I’m considering some content to LinkedIn Newsletters. 

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D
Frequent User
10 hours ago
S
Frequent User
sarah.rayFrequent User
asked in Social Data

How Do You Track Boosted Instagram Reels Data?

Okay video marketers, how are we getting macro views of how our boosted Instagram reels are performing? I’m finding that the video plays and engagement data I get for an Instagram Reel in Sprout does not account for ad center watches. For example, if I look at the last 6 months in Sprout, it shows only 2,869 video views on our Instagram. When I look natively on Instagram, I can see that one individual reel has 9,224 plays. (In “Insights” I can see that this individual reel has 9,224 plays and 5,852 Reach) Yes, this includes boosting of this video. So what I’m trying to figure out is, how to I look globally at my video campaigns and see how they’re doing and set benchmarks when I have to individually go into each video and note the data natively in IG, and usually from my phone?! Am I missing a better way to do this? Thank you!

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Gina Kirby
Engaged User
11 hours ago
rebecca.taylor
Engaged User
rebecca.taylorEngaged User
asked in Latest Talks & Trends

B2B Influencer Marketing Approach

We’ve been building our influencer management campaigns and approaches as we launch them (building the plane while we fly it, etc etc). I would love to pick someone’s brain who’s been here, maybe a little further along in the process, get tips and lessons learned - and I would totally virtually buy you a coffee! I’m specifically in SaaS, so that would be a bonus. 

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rebecca.taylor
Engaged User
11 hours ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Latest Talks & Trends

Watch Now: This Week in Social - July 26th, 20243-Minute Video

This week @Jonathan Zuluaga and I talk Google Chrome cookies, TikTok parnterships, new Meta Threads API changes and much more! It’s the best way to stay ahead of the news and it’s ready for you to enjoy NOW! Read more:Google scraps plan to remove cookies from Chrome TikTok partners with Eventbrite to simplify event promotion and creation for the global TikTok Community New Tools Added to Meta’s Threads API to Boost Engagement YouTube Adds Option To Save Music From Shorts

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Laura Porcincula
Community Manager
13 hours ago
reid.zura
Frequent User
reid.zuraFrequent User
asked in Social Networks

A huge increase in spam on Facebook and X - any tips on how to reduce?

Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms. On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example:    On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like: Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometime

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New User
1 day ago
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Engaged User
JacquiEngaged User
posted in Job Postings

Freelance Social Media & Media Management Specialist @ Lions Clubs International

My team at Lions International is seeking a dynamic freelancer to enhance our team. We need an experienced professional in social media and media management to collaborate with our team leads. We're looking for someone who can commit up to 24 hours per week and focus on the following: LOCATION: RemoteCOMPANY: Lions Clubs InternationalJOB TITLE: Freelance Social Media & Media Management SpecialistJOB DESCRIPTION:  Social Media and Media ManagementMonitor, moderate and engage with audiences for multiple channels, including Facebook pages and groups, Instagram, LinkedIn, X and YouTube Support lead generation and story development. Research trends, generate social media ideas, and collaborate for reposts. Manage our media assets using our photography platform, including tagging and uploading. Upload videos to YouTube and Vimeo, craft compelling titles and descriptions, and implement optimization strategies. Assist with video tracking, uploading, and organization. Use social media manag

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Engaged User
1 day ago
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New User
Trisha AsharNew User
asked in Social Networks

Business Instagram Hacked — How can I recover / what are my options?

Last Tuesday, one of the accounts I manage was hacked and the email and phone number were changed. I contacted Meta Support Pros and they have been telling me the issue is ‘under investigation’ but nothing more. Stakeholders are now asking me to consider other options.What other options do I have?Has anyone else successfully recovered a hacked account? Are you able to petition for your username back and verification from Meta once you start a new account? 

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New User
1 day ago
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New User
tlriversNew User
asked in Social Data

Competitor Insights on LinkedIn Pages

Is anyone having any luck with gaining competitor insights on LinkedIn? They recently closed their API to third party social tools. I work at an agency and I’m wondering how you approach LinkedIn data during the audit phase.  I’d like to benchmark my client against other similar orgs. 

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New User
1 day ago
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New User
angelica.jacksonNew User
posted in Job Postings

Social Media Account Supervisor @ Sunwest Communications

JOB TITLE: Social Media Account SupervisorCOMPANY: Sunwest CommunicationsLOCATION: Dallas, TX JOB DESCRIPTION: Account Supervisors are leaders on Sunwest account teams. This role serves as a liaison with clients, while also expanding into budgeting and team management.Responsibilities:One-on-one liaison with client team(s), perhaps as the main point of contact, keeping an open line of communication and timely correspondence Ensure projects are completed with high quality and on schedule Prioritize and manage multiple projects Assign, draft, edit, review, publish and share engaging content regularly on behalf of clients Create, manage and implement social media strategy to align with client goals Respond to queries in a timely manner and monitor in real time for comments and reviews Suggest and implement new campaigns to increase followers, engagement and impressions Liaise with creative services team to create compelling social assets Stay up-to-date with current social media

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New User
1 day ago
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Frequent User
megan.smithFrequent User
asked in Social Networks

Facebook company page or store location page

Hi, we have a main Facebook company page with 12 store location pages underneath for the brands. But we need to set up another page and I’m not sure whether to do is as it’s own company page or a store location page? Does anyone have any thoughts for which one is the best approach?

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Frequent User
1 day ago
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Frequent User
rebecca.spearsFrequent User
asked in Social Networks

Having trouble connecting Instagram account in account center

One of my employees is having trouble getting logged in to one of our Instagram pages. She keeps getting this error message:   She can not find it in the Account Center. Any advice? 

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Frequent User
2 days ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Healthcare Hub

Say hello to your Healthcare Industry Peers! 👋

Welcome to the Healthcare Hub, your dedicated space to discuss all your questions, successes, and challenges with folks who understand what you’re going through. We are excited you’re here! Say hello in the thread below by sharing:Your name Organization Role Years in the social media industry (and healthcare if it is different) What are you hoping to gain from your peers in this group?Make sure you’ve joined this group in order to stay up to date with all the latest Healthcare social trends and best practices. We can’t wait to meet you, and see the amazing things we accomplish together!  

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New User
2 days ago
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Jeanette WallaceSprout Team
posted in Healthcare Hub

CONGRATS! US News - Best Hospitals Honor Roll 2024-2025

Congratulations to the all the hospital systems that made the US News best hospitals honor roll for 2024 - 2025 ranked as the highest rated hospitals in the US!! Brigham and Women's Hospital, Boston Cedars-Sinai Medical Center, Los Angeles Cleveland Clinic Duke University Hospital, Durham, North Carolina Hospitals of the University of Pennsylvania-Penn Presbyterian, Philadelphia Houston Methodist Hospital Johns Hopkins Hospital, Baltimore Massachusetts General Hospital, Boston Mayo Clinic-Arizona, Phoenix Mayo Clinic, Rochester, Minnesota Mount Sinai Hospital, New York City New York-Presbyterian Hospital-Columbia and Cornell, New York City North Shore University Hospital at Northwell Health, Manhasset, New York Northwestern Medicine-Northwestern Memorial Hospital, Chicago NYU Langone Hospitals, New York City Rush University Medical Center, Chicago Stanford Health Care-Stanford Hospital, Stanford, California UC San Diego Health-La Jolla and Hillcrest Hospitals, San Diego UCLA Medical Ce

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2 days ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Coffee Talk

Welcome to the Arb - July 22nd, 2024!Welcome New Members

Happy Monday and welcome to The Arboretum!We're absolutely thrilled to welcome you as we embark on our journey through the exciting world of social media together! To get things started, we can't wait to get to know you better. Feel free to share:Introduce Yourself: Tell us your name, role, and what sparked your interest in social media. Favorite Social Media Platform: Which social media platform do you enjoy working on the most, and why? Best Social Media Campaign: Share a memorable social media campaign you've worked on or admired. What made it stand out? Top Social Media Tip: What's your go-to tip for creating engaging and impactful social media content? Future Trends: What do you think will be the next big trend in social media, and how are you preparing for it? Learning opportunity: What are you hoping to learn and get out of this community?Your insights and experiences are incredibly valuable, and we're excited to build a supportive and collaborative community together!Can’t wait

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A
New User
3 days ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Career Advice

The next round of connections is now open!Apply by July 25th

Ready to elevate your career and build deeper professional connections?Join the next round of the Arboretum Mentorship Network! Whether you’re looking to mentor emerging talents, find a seasoned guide, or dive into social media strategies with peers, we’ve got you covered with our three unique programs:Peer ConnectEngage with fellow professionals to share insights and solve challenges together.Apply NowMentor/Mentee ProgramGet matched with a mentor or mentee to support your professional growth.Apply NowSprout Platform NetworkingExchange tips and strategies with other Sprout Social users to maximize your platform usage. Apply NowDon’t miss out on this fantastic opportunity to gain invaluable insights, forge meaningful relationships, and elevate your skills in a vibrant community of social media pros. Apply now and take the next step in your professional journey! Apply by Thursday, July 25 at 11:59pm PST to be part of this amazing journey!Learn more about the program: https://community.s

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Jonathan Zuluaga
Community Manager
4 days ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
posted in Social Networks

Discussion: TikTok Editing Features

Happy Monday Everyone! Just curious, what is your favorite editing feature on TikTok and why?

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New User
4 days ago
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Frequent User
Sam.CCFrequent User
asked in Social Data

How to measure sentiment on comments of Influencer partnerships?

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the comments in the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

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S
Frequent User
8 days ago
S
Frequent User
Sam.CCFrequent User
asked in Social Data

How to measure sentiment on Influencer partnerships?

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

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S
Frequent User
8 days ago
J
Jeanette WallaceSprout Team
posted in Healthcare Hub

The pros and cons of social media in healthcare

The healthcare industry is gradually embracing the power of social media, yet some professionals are still striving to convince their leaders of its impact. Do you struggle with this too?From enhancing patient engagement to revolutionizing service delivery, the benefits are substantial. However, these advantages are accompanied by risks and challenges. To effectively navigate these waters, Sprout created this article to help healthcare marketing leaders understand the pros and cons of social media in the healthcare industry.How have you successfully gained buy-in from your leadership to implement new technology in your organization? Let's delve deeper into this topic.

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J
9 days ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Likes & Dislikes

Giveaway Alert: Share Your Thoughts on AI in Social Media!Giveaway

We're excited to announce our latest forum giveaway! We want to know: What's one thing you love (or hate) about how AI is shaping social media today? Head to our Likes & Dislikes Forum and create a new post by Monday, July 15, 2024 with your hot take for a chance to win an exclusive Arb crew neck, Owala 40oz tumblr, leather notebook and Moleskin pen. The more you participate in forum conversations, the more your chances increase to win.Don't miss out—join the conversation and let us know your thoughts! 

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scott.mck
Agency Partner
9 days ago
Heather
Frequent User
HeatherFrequent User
asked in Social Networks

HELP - Instagram account suspended

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help. Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta.  Thank you! 

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A
Engaged User
9 days ago
katelyn.mcdonald
Frequent User
katelyn.mcdonaldFrequent User
asked in Social Data

How to Export LinkedIn Follower Data

Hello everyone!Does anyone know if there is a way to download my LinkedIn Company Page's followers into an Excel document that includes their names, company name, etc. Our BD/Sales team was looking to use this list for their activities and I want to be able to use this data to show our people that they should be posting to their own connections and not relying on the company posts to do all of the heavy lifting.I believe there was a way in Sales Navigator to download this data, but my company no longer is using Sales Navigator. If anyone has any suggestions, I would greatly appreciate it. Thank you!

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D
10 days ago
Jonathan Zuluaga
Community Manager
Jonathan ZuluagaCommunity Manager
published in Healthcare Hub

Take care of yourself with our "Beat the Burnout: Wellness Insights for Social Professionals" event!

I don’t need to tell anyone in this group the importance of physical and mental health, but I do need to remind us all that in the fast paced world of social media burnout is real. We heard member feedback asking for ways to combat burnout and ways to gain skills to help manage their work in social. So, join us next week for our upcoming event with Burnout Whisperer, Erayna Sargent. Hope to see you all there. Please RSVP below: 

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Jonathan Zuluaga
Community Manager
10 days ago
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