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Social Customer Care: Use That Asset Library!

  • December 12, 2024
  • 3 replies
  • 21 views

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The asset library is great for standardizing language and saving you a few steps on customer response!

 

We include things such as language for the billing department or how to find a provider near them.

3 replies

emily.murray
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  • Level 2
  • 54 replies
  • December 12, 2024

Same here! It’s been extremely helpful for me because it saves so much time.


jaxn.engstrom
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Mega tip ​@robbie.schneider, I’ve been keeping common responses in a Google Doc but I’m going to move them over today! Thanks


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Absolutely agree—it’s such a game-changer for managing comments! Another thing we’ve found super helpful is creating macros to make replies even faster. For example, if you get a lot of comments about dogs, you could set up a macro called “Dogs” that is tied to the asset response “Love your dog!” One click sends the reply and marks the comment as complete. It’s quick, easy, and a huge time-saver!


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