The asset library is great for standardizing language and saving you a few steps on customer response!
We include things such as language for the billing department or how to find a provider near them.
Social Customer Care: Use That Asset Library!
+4Same here! It’s been extremely helpful for me because it saves so much time.
+3Mega tip
Absolutely agree—it’s such a game-changer for managing comments! Another thing we’ve found super helpful is creating macros to make replies even faster. For example, if you get a lot of comments about dogs, you could set up a macro called “Dogs” that is tied to the asset response “Love your dog!” One click sends the reply and marks the comment as complete. It’s quick, easy, and a huge time-saver!
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