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Hi Social Care Champions! 

I see so many great tips here, and I want to add something about Case Management. We offer social care as a service at B Squared Media (8 years and running with this service!). I CANNOT EXPRESS how much of a GAME CHANGER Case Management is for all things social care. WOW! Our clients are SO impressed.

Escalations are much more seamless to handle … automatic case creation is **chef’s kiss** … TAGGING IS LIFE! 

I’ll stop gushing now. But seriously, if you’re doing any sort of customer care/customer service/social selling - YOU NEED THIS. 💚

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