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carmen.allende
Tagged Tendril
Jul 12, 2022 8:43 PM UTC
Solved

How to set Facebook Root Admin?

Facebook changed the structure of their Global Pages so that now there is a “Root Page” and a Root Admin that controls everything. Before, as admin of the Default page, I could publish and unpublish new pages, but now I can’t. I cannot find this Root Admin thing and I need to unpublish 2 of our accounts.

Can anyone help me find it? 

 

    carmen.allendeAnswer
    Tagged Tendril
    Jul 15, 2022 8:04 PM UTC

    Thanks Jonathan! I was able to reach them via https://www.facebook.com/business/help  and they’re looking into my case. Hope it is sooner rather than later!

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    3 replies

    Jonathan Zuluaga
    Former Community Manager
    Jul 15, 2022 6:32 PM UTC

    Hey Carmen! I hope you find a solution soon. You may want to contact Facebook directly via: https://www.facebook.com/facebookdirectsupport

    - Jonathan Z, Former Arboretum Moderator
    carmen.allendeAuthorAnswer
    Tagged Tendril
    Jul 15, 2022 8:04 PM UTC

    Thanks Jonathan! I was able to reach them via https://www.facebook.com/business/help  and they’re looking into my case. Hope it is sooner rather than later!

    Jonathan Zuluaga
    Former Community Manager
    Jul 15, 2022 8:09 PM UTC

    @carmen.allende Great to hear! 🙌

    - Jonathan Z, Former Arboretum Moderator
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