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kate.meyers emery
Insight Ivy
May 14, 2025
Solved

How do you keep your community engaged without sounding stale?

  • May 14, 2025
  • 9 replies
  • 49 views

We respond to a lot of messages and tags (like over 13K a year), and after a while we run out of good ways to say “congrats on earning your seal/completing that course” and “thanks for sharing that article.” We’ve been trying to ask questions, have used AI to find some other options/phrasing, but it still feels a little stale and repetitive. This is particularly on my mind because we’re thinking about expanding our commenting strategy to folks who talk about related topics. 

Does anyone have any good tips/tricks for engaging folks in a way that feels more personal and meaningful?

Best answer by TAMAYS

Honestly, It feels stale to you, but It’s not for the person reading it.  You've done all the good stuff going to chatgpt for alternatives, the only other thing I can think of is respond with gifs if your brand allows.  But at the end of the day, the happy dance they do in the seat when they announce their cert and to see a message pop up that says, “Congrats! You put in the work and made this happen.” will make anyone beam. 

One thing I am noticing, is not perfect grammar makes things feel personable. Also, as you expand to a wider audience, especially one that shares articles, have you thought about comments that start conversations? It’ll require you to give your team latitude. But, for example, if someone posts an article about how the Sky is blue, a conversation starter could be, “this finding has been popping up lately, we think it’s really important to also notice the connection between the blue sky and [something about your industry] because it really shows a symbiotic realtionship OR We actually piloted a training around how this impacts [someting about your industry] we noticed X, but would love to hear what you think. 

Basically it takes curiosity about why they posted something and intersection of what they saw as important and your field. 

Hope the rambling was helpful or got thoughts going. 

9 replies

TAMAYSAnswer
Tagged Tendril
May 15, 2025

Honestly, It feels stale to you, but It’s not for the person reading it.  You've done all the good stuff going to chatgpt for alternatives, the only other thing I can think of is respond with gifs if your brand allows.  But at the end of the day, the happy dance they do in the seat when they announce their cert and to see a message pop up that says, “Congrats! You put in the work and made this happen.” will make anyone beam. 

One thing I am noticing, is not perfect grammar makes things feel personable. Also, as you expand to a wider audience, especially one that shares articles, have you thought about comments that start conversations? It’ll require you to give your team latitude. But, for example, if someone posts an article about how the Sky is blue, a conversation starter could be, “this finding has been popping up lately, we think it’s really important to also notice the connection between the blue sky and [something about your industry] because it really shows a symbiotic realtionship OR We actually piloted a training around how this impacts [someting about your industry] we noticed X, but would love to hear what you think. 

Basically it takes curiosity about why they posted something and intersection of what they saw as important and your field. 

Hope the rambling was helpful or got thoughts going. 

Boosted Blossom
May 15, 2025

100% what ​@TAMAYS says - it gets stale and repetitive for you, but it’s brand new for the person seeing it. We have the same with both comments and content due to the cyclical nature of the academic year. But for the audience it’s their first time and a nice touch.

 

Not too sure about connecting wider topics to your industry though. That could come across as hard core shoe horning rather than adding to the conversation.

kate.meyers emery
Insight Ivy
May 15, 2025

Thanks ​@TAMAYS and ​@thematthorne, we do have some super fans who comment/tag regularly, but even they probably don’t notice the repetition like I do, and appreciate the thoughts on commenting more broadly. 

Our thought with the broader content is to add to the conversation, not force people to head to our brand. For example, if someone is sharing red flags in grantwriting, we’d add another to the comments. It’s a strategy I saw play our really well with Plot, and am hoping to use for inspiration. At no point did Plot advertise what they do in others comment sections, they just shared advice, commiserated, and congratulated so that they became part of the community. 

raven.gill
Engagement Orchard
May 15, 2025

I agree with everything that was already said. I would also just make sure you are saying their name in the comments. Nothing feels more robotic than a generic “Thanks friend”. 

It feels repetitive to us because we are doing it again and again but to each individual commenter it’s not. You took the time to acknowledge them on an individual level and it’s always appreciated. 

kate.meyers emery
Insight Ivy
May 16, 2025

I agree with everything that was already said. I would also just make sure you are saying their name in the comments. Nothing feels more robotic than a generic “Thanks friend”. 

It feels repetitive to us because we are doing it again and again but to each individual commenter it’s not. You took the time to acknowledge them on an individual level and it’s always appreciated. 

Definitely going to try adding names as well, thanks for the idea!

Flynn
Optimized Oak
May 19, 2025

As everyone else mentioned, just because it’s your 10,000 time writing something, it could be someone’s first time reading it.

When you’re really bored, sometimes having a little extra fun is enough change (as long as you stay in brand guidelines.) Like spending a day writing only rhyming thank yous, or making sure to include a pun on their handle in most responses. Things to keep it interesting!

kate.meyers emery
Insight Ivy
May 19, 2025

Appreciate all the help, y’all! I’ve been starting to mention names, add more questions, and worry less about the repetition (luckily in Sprout’s inbox I can see if I’ve responded to the person before, so using that to ensure folks who routinely tag get new responses at least). 

Boosted Blossom
May 21, 2025

Appreciate all the help, y’all! I’ve been starting to mention names, add more questions, and worry less about the repetition (luckily in Sprout’s inbox I can see if I’ve responded to the person before, so using that to ensure folks who routinely tag get new responses at least). 

I love this idea!

lisa.rodrigo
Engagement Orchard
June 5, 2025

I second Tamays’ gifs idea and level it up by planting a seed of custom gifs. I was working for Intuit quickbooks when they did a bunch of these with Danny DeVito. 

 

Lisa @eskeymo