Gearing up for Q4 and thinking about the training we will put forth to our team. Feel free to answer ANY that apply to you: 

1. What are some aspects you enjoy or look for when shopping with companies online through Social platforms?

2. How do you prefer to interact with companies during the holiday season? Are there any specific elements you appreciate during this festive time?

3. In your experience, what makes you a loyal customer to certain companies far beyond Q4? Are there specific factors that keep you coming back?

4. How important is prompt and personalized customer service to you when engaging with companies online?

5. Do you value proactive assistance from companies, such as proactive outreach about promotions or relevant updates?

6. What channels or methods do you find most convenient for communicating with companies during your shopping experience?

7. During the holiday season, do you have any preferences for how companies should interact with you, considering the busy and festive time?

8. Aside from the holiday season, what other factors contribute to your loyalty to certain companies and their social outlets?

9. How important is engaging content from companies, such as helpful tips, guides, or entertaining posts, in maintaining your interest and connection with the brand?

10. Have you ever switched your loyalty from one company to another based on their customer service or overall experience?

11. What are some memorable examples of outstanding customer service you've experienced while shopping online, and what made them stand out to you?