Gearing up for Q4 and thinking about the training we will put forth to our team. Feel free to answer ANY that apply to you:
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What are some aspects you enjoy or look for when shopping with companies online through Social platforms?
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How do you prefer to interact with companies during the holiday season? Are there any specific elements you appreciate during this festive time?
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In your experience, what makes you a loyal customer to certain companies far beyond Q4? Are there specific factors that keep you coming back?
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How important is prompt and personalized customer service to you when engaging with companies online?
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Do you value proactive assistance from companies, such as proactive outreach about promotions or relevant updates?
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What channels or methods do you find most convenient for communicating with companies during your shopping experience?
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During the holiday season, do you have any preferences for how companies should interact with you, considering the busy and festive time?
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Aside from the holiday season, what other factors contribute to your loyalty to certain companies and their social outlets?
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How important is engaging content from companies, such as helpful tips, guides, or entertaining posts, in maintaining your interest and connection with the brand?
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Have you ever switched your loyalty from one company to another based on their customer service or overall experience?
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What are some memorable examples of outstanding customer service you've experienced while shopping online, and what made them stand out to you?