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Laura Porcincula
Laura Porcincula
Former Community Manager
September 26, 2023
Recording

🎥 Elevate your Customer Care and Drive Loyalty - Recording & Recap

  • September 26, 2023
  • 1 reply
  • 193 views
🎥 Elevate your Customer Care and Drive Loyalty - Recording & Recap

This event has already taken place; please scroll down to view the recorded footage.
 

Join us tomorrow, Wednesday September 27th and gain valuable insights as True Classic’s Social Community Manager, @tiffany.torbik joins Sprout Social’s @steph.hermanson to share unique ways to elevate your customer care and innovative ways to create a unique brand voice. You'll also walk away with unique strategies to engage with your audience more authentically with practical strategies for immediate implementation, all of which will help drive ultimate brand loyalty.

RSVP Now!

 

 

About our speakers:

 

If you missed this session live, here’s the recording:

Thread your questions for @tiffany.torbik and @steph.hermanson below!

 

    1 reply

    Laura Porcincula
    Laura PorcinculaAuthor
    Former Community Manager
    September 27, 2023

    Thank you everyone who joined our session on Elevating your Customer Care to Drive Loyalty! It was an amazing conversation discussing:

    • Buyer Personas from the Customer Care perspective
    • Knowing the Customer Journey
    • Surprise & Delight
    • Engaging Like a Human
       

    If you weren’t able to make the live session, here is the recording:

     

    Resources shared in the session:

    There was one question we weren’t able to get to in the session from @jonathan.brown:

    How does community engagement/customer care help create revenue, and how can it hurt your earnings by not having community engagement/customer care for your brand?

    If you have any more questions for @tiffany.torbik and @steph.hermanson, please thread them below!

    Laura Porcincula (she/her)
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