+2
Hey,
My personal Facebook was hacked and it’s tied to all the accounts I manage for my company and the ad accounts. I have two factor authenication. I have spoken to Meta twice, they said they got rid of the bad actor, but it appears that bad actor is still there trying run ads through our business manager account. Has this happened to anyone before? Any advice?
Thanks,
Dan
+4
Yikes this is awful. Did you get your account back and change all passwords? Did you go in business manager to clean up all permissions in case they gave access to another account. Are they using your credit card?
+2
I got my personal account back and changed my password. They tried running ads through our accounts, but Meta has already refunded the credit cards.
My cyber security team had my boss remove me from Meta Business Manager and no he can’t re-add the new account I because the ad account is restricted. Meta support won’t talk to me now that I am no longer an admin. I set up a call for my boss tomorrow to at least get the account unrestricted and get myself added back so I can work with Meta on getting this resolved. It’s a big mess 🤪
+3
I’m sorry to hear this
+2
Thank you
+2
Had another call with a Meta Tech Pro this morning. They were still unable to help. They said our case has been escalated, but they are not able to provide an update on the status. They said our best course of action is to reach out to support in the chat we already have, be firm with them and ask for a status update. Then ask for another call with them to get an update. If we don’t hear anything from them, I was instructed to email the tech pro who contacted me. They said to give the chats a day to respond. They cautioned against opening a new ticket, saying it would slow down our current ticket. I have reached out to the chats to get updates, but we have not yet heard anything. I will keep pushing until I get a response.
+3
Hey
+2
Hey
+2
Still no updates from Meta. The person I spoke with said to keep harassing the chat and so far nothing has changed. My personal account was hacked again yesterday, but luckily I was able to secure it. I have a very strong password and MFA. I was able to remove the two email accounts on there. The person I spoke with at Meta on Tuesday said to give it until Monday 😳
She said to reach out to her on Monday if I don’t hear back. This is insane. The worst part is my boss is panicking and he hasn’t said it, but I get the feeling he thinks I’m not taking it seriously. I am, there is only so much I can do. I feel that this is on Meta, they need to do better. Not being able to respond or provide any kind of update is ridiculous. I have spoken to a few marketing execs and I said that once this is resolved, we need to reconsider advertising with them. It just feels like it’s never ending.
+2
Hi everyone,
So Meta contacted me and said the issue was resolved. I checked, and the issue was not resolved.
The worst part is my boss is panicking, he has not been empathetic, and he seems to think the executive team will equate social with the hack when it comes to budgeting. I am honestly worried about my job, am I just overthinking?
+3
I’m so sorry to hear this
+2
Thank you
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