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Tagged Tendril
March 6, 2023
Solved

Failed Posts on all platforms

  • March 6, 2023
  • 2 replies
  • 119 views

Just this week, all our scheduled posts since Friday failed even though all our social media accounts are connected to Sprout. I tried to reach out to Sprout Support Center but I still haven’t received any reply until now. This is really affecting our social media performance. Anyone care to help?

    Best answer by Laura Porcincula

    Hi @enstack.marketing,

    I’m so sorry to hear you are experiencing this. I looked up your ticket and can see the support team reached out this morning with some follow up for you, please check your email for their correspondence. 

    If you need anything else, feel free to send me a DM and I’d be happy to help!

    Thank you!

    2 replies

    Laura Porcincula
    Former Community Manager
    March 6, 2023

    Hi @enstack.marketing,

    I’m so sorry to hear you are experiencing this. I looked up your ticket and can see the support team reached out this morning with some follow up for you, please check your email for their correspondence. 

    If you need anything else, feel free to send me a DM and I’d be happy to help!

    Thank you!

    Laura Porcincula (she/her)
    Seedling
    July 9, 2024

    I think Meta was having some issues last week. Scheduled posts directly w/in the planner, and many of them failed to publish. Went back in real time and posted, and they went live, but didn’t work when being scheduled.