Social Customer Care: Use That Asset Library!

Same here! It’s been extremely helpful for me because it saves so much time.

Mega tip ​@robbie.schneider, I’ve been keeping common responses in a Google Doc but I’m going to move them over today! Thanks

Absolutely agree—it’s such a game-changer for managing comments! Another thing we’ve found super helpful is creating macros to make replies even faster. For example, if you get a lot of comments about dogs, you could set up a macro called “Dogs” that is tied to the asset response “Love your dog!” One click sends the reply and marks the comment as complete. It’s quick, easy, and a huge time-saver!