Social Media Customer Service
“You can do that through social?!?”
I can't count the number of times I've heard this during my career in Social Media Customer Care. My answer is always the same: Not only can we provide top-tier technical support on social, but we do it better by meeting customers exactly where they are.
I see too many brands pushing customers “offline,” creating a splintered experience. When you combine Sprout’s Case Management feature with Custom & Case Management Reports, you can do just as much, if not more, without ever leaving the platform.
Getting off my soapbox now 🤣 I’d love to hear from this group—are you keeping your customer care 100% on social, or do you still find yourselves having to move people to other platforms?
