For months now, after moving our Facebook page to the New Pages Experience, Sprout’s super customer service team has been trying to figure out why we can’t reply to Facebook private messages via Sprout. Of course, now we’re all at the mercy of Facebook’s support team figuring things out on their end, so it’s been a long-term holding pattern (Sprout does a great job of checking back in with me as we wait).
I’m mostly wondering if anyone else has run into this brick wall and if you’ve seen a resolution to it? I can reply to private messages with no issue within native Facebook platforms. I can reply to Facebook comments and Instagram comments and DMs via Sprout, too. It’s just Facebook PMs that are the problem.
Best answer by jessie.brownView original