Hi there! Any help appreciated!
I have a client that is a division of a global, well-known brand and our Instagram account has been disabled.
Account of events:
- Updated profile image to new brand standard Monday afternoon
- Monday evening, I received a notification from Sprout that our IG profile had been disconnected. Went to reconnect in Sprout and was unable to.
- Went to the account’s IG profile on my phone and saw that it was suspended. I filled out the form to verify out account information (username, email, password, phone number attached to the account)
- Received a notification that our account had been reviewed and that it was now suspended due to violating IG’s community guidelines (photo attached of the reasons they gave me) Instagram did not give me another option to appeal this.
- I read countless blogs/articles that night and clicked every link that I thought would be helpful and every form I tried to fill out it said “the username you’re inquiring about does not exist.” and would not let me submit the form.
Literally ANY information or Instagram contact that you can give me to keep trying to reinstate this profile will be super helpful! I don’t want us to have to start over. THANK YOU!
![](https://uploads-us-west-2.insided.com/sproutsocial-en/attachment/423ea538-71f3-4bca-a2d6-3da5df99eb2f.png)
![](https://uploads-us-west-2.insided.com/sproutsocial-en/attachment/6b0bd9dc-ee45-4fde-bc88-38bdf3df4b4e.png)