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brittany.bellamy
Seedling
November 22, 2022
Solved

Facebook Unpublished Page Without Notice

Hi all!

Facebook randomly unpublished our Business page and suspended our ad account over the weekend for “continued Community Standards violations.” The thing is, we have never gotten a notice or review of any violations, and our Page Quality says “Good News, no violations to show.” We are a fintech/insurance broker, so our content is nothing particularly controversial either.

It is adversely affecting advertising, as they won’t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a “we’ll investigate” status for 3+ days.

Has anyone experienced this? Why was your page affected? What did you do to remedy?

Jonathan ZuluagaAnswer
Former Community Manager
December 1, 2022

Hi @brittany.bellamy! That sounds super interesting and frustrating. I did some digging and unfortunately couldn’t find any additional documentation. I do recommended reaching back out to meta. Have tried chatting them directly through their facebook page? https://www.facebook.com/metasupportpros

- Jonathan Z, Former Arboretum Moderator
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1 reply

Jonathan ZuluagaAnswer
Former Community Manager
December 1, 2022

Hi @brittany.bellamy! That sounds super interesting and frustrating. I did some digging and unfortunately couldn’t find any additional documentation. I do recommended reaching back out to meta. Have tried chatting them directly through their facebook page? https://www.facebook.com/metasupportpros

- Jonathan Z, Former Arboretum Moderator
The Arboretum Terms of UseAccessibility statement