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Hi all!

Facebook randomly unpublished our Business page and suspended our ad account over the weekend for “continued Community Standards violations.” The thing is, we have never gotten a notice or review of any violations, and our Page Quality says “Good News, no violations to show.” We are a fintech/insurance broker, so our content is nothing particularly controversial either.

It is adversely affecting advertising, as they won’t run ads without the page being republished. I have reached out to support through the Business Center via chat and phone and have been stuck in a “we’ll investigate” status for 3+ days.

Has anyone experienced this? Why was your page affected? What did you do to remedy?

Hi @brittany.bellamy! That sounds super interesting and frustrating. I did some digging and unfortunately couldn’t find any additional documentation. I do recommended reaching back out to meta. Have tried chatting them directly through their facebook page? https://www.facebook.com/metasupportpros

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