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Check out this post I recently engaged with… there was no problem to solve or customer service ticket to close—just a moment to engage, match tone, and acknowledge someone’s creativity.

These small moments help to build goodwill. They’re the difference between a brand that feels robotic and one that feels human. So when there is a hiccup in the customer journey, this foundation gives a brand grace; you’ve already shown that your brand is present, listening, and capable of meaningful interaction.

Never underestimate the power of simply being there.

https://www.linkedin.com/posts/george-chartier_hear-ye-hear-ye-hast-thou-heard-the-glad-activity-7269444135441383424-zeAA?utm_source=share&utm_medium=member_desktop

Love it! I engage with gardeners so there’s always fun stuff to talk about. When people say they love our plants, sometimes it’s nice to go above and beyond to engage and ask what there favorite is, etc. Just getting to know your customers goes a long way on its own. 

Check out this post I recently engaged with… there was no problem to solve or customer service ticket to close—just a moment to engage, match tone, and acknowledge someone’s creativity.

These small moments help to build goodwill. They’re the difference between a brand that feels robotic and one that feels human. So when there is a hiccup in the customer journey, this foundation gives a brand grace; you’ve already shown that your brand is present, listening, and capable of meaningful interaction.

Never underestimate the power of simply being there.

https://www.linkedin.com/posts/george-chartier_hear-ye-hear-ye-hast-thou-heard-the-glad-activity-7269444135441383424-zeAA?utm_source=share&utm_medium=member_desktop

Yes! Customer service is proactive as much as its reactive. Great heralding btw!

This is great ​@lisa.rodrigo! Connecting in these ways really humanizes a brand and makes it more relatable. It’s much harder to criticize a brand that feels human than one that comes across as robotic or cold.

Great work, and I love the humor you used!

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