Hi all,
Curious if there’s a bit of a lag or discrepancy in reporting recently on Sprout. I’m getting confused on a post that I see has about 67 engagements, but Sprout is showing wayyyy off. I’m not talking about clicking on hashtags.
Any ideas?
Question
Discrepancy in recent reporting?
+6I’ve noticed a similar thing with link clicks! Sprout Social reported that we had like 350 link clicks, but Facebook Business Manager said we had around 2,800. It’s a massive discrepancy. For some reason the original Arb post on this topic was deleted or else I’d share the conversation that happened there, but the TL;DR on it is that quite a few folks have noticed a difference between Sprout and Facebook’s analytics.
+13Hi
If you’re unable to access this thread, can you log out then when you log back in be sure to select the button that says “Login with your Sprout Credentials”. Once you’ve done that you should be able to access the customer forums. Please let me know if you have questions.
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