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reid.zura
reid.zura
Tagged Tendril
January 17, 2024
Solved

A huge increase in spam on Facebook and X - any tips on how to reduce?

  • January 17, 2024
  • 21 replies
  • 11603 views

Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms. 

  1. On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example: 

 

 

  1. On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like:

 

Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometimes getting 10+ in a day. It’s just becoming distracting from my smart inbox. Reporting as spam doesn’t seem to do much. 

Is anyone else experiencing this? Have you done anything that’s helped? Or, does anyone have insight as to how these bots pick accounts and how I can get mine off of them? I have very little knowledge of the spam bots lol thanks!

    Best answer by michaelajo20

    @reid.zura Ugh, this seems to be happening to so many of us!

    For Facebook: I learned a lifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook. I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They did a great step-by-step tutorial on this.

    So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:

    1. Go to inbox
    2. Click on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)

    3. Click “Create Automation” in the upper right corner

    4. Click “Start from scratch” to create a new automation

    5. Name your rule

    6. Under “When this happens,” select “New message received” to start automation

    7. Click “Add condition” and select “Keywords” 

    8. Input some of the main keywords in your recurring messages

    9. Under “Take this action,” select “Mark as” and “Move to spam”

    10. Save changes

    Hope this helps! It has already saved me time this morning. (Thanks OP, if you’re reading this!!)

     

    For X: Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help. 

     

    Best of luck! 

    21 replies

    Show previous replies
    G
    Glosuke
    Seedling
    July 26, 2024

    @reid.zura Ugh, this seems to be happening to so many of us!

    For Facebook: I learned a lifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook. I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They did a great step-by-step tutorial on this.

    So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:

    1. Go to inbox
    2. Click on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)

    3. Click “Create Automation” in the upper right corner

    4. Click “Start from scratch” to create a new automation

    5. Name your rule

    6. Under “When this happens,” select “New message received” to start automation

    7. Click “Add condition” and select “Keywords” 

    8. Input some of the main keywords in your recurring messages

    9. Under “Take this action,” select “Mark as” and “Move to spam”

    10. Save changes

    Hope this helps! It has already saved me time this morning. (Thanks OP, if you’re reading this!!)

     

    For X: Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help. 

     

    Best of luck! 

    Is the “Create Automation” feature for Meta still available? When I go there, it says “… or start from scratch”, but there is literally no option available to do that? Have I not had enough coffee, or am I missing something?

     

     

    Automation rules appear limited to just 1) instant reply, 2) away message, and 3) identify unanswered messages templates. Although there is a reference, there is no actual “Start from scratch” option. Likely got depreciated?
     

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