Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms. On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example: On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like: Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometimes getting 10+ in a day. It’s just becoming distracting from my smart inbox. Reporting as spam doesn’t seem to do much. Is anyone else experiencing this? Have you done anything that’s helped? Or, does anyone have insight as to how these bots pick accounts and how I can get mine off of them? I have very little knowledge of the spam bots lol thanks!

@reid.zuraUgh, this seems to be happening to so many of us!For Facebook: Ilearned alifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook.I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They dida great step-by-step tutorial on this.So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:Go to inboxClick on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)Click “Create Automation” in the upper right cornerClick “Start from scratch” to create a new automationName your ruleUnder “When this happens,” select “New message received” to start automationClick “Add condition” and select “Keywords”Input some of the main keywords in your recurring messagesUnder “Take this action,” select “Mark as” and “Move to spam”Save changesHope this helps! It hasalready saved me time this morning.(Thanks OP, if you’re reading this!!)For X:Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help.Best of luck!

reid.zura

Tagged Tendril

Solved

A huge increase in spam on Facebook and X - any tips on how to reduce?

Forum|Forum|2 years ago
January 17, 2024
21 replies
11603 views

Okay, I hope I don’t sound crazy and this is a good place, but, over the past few weeks, I have noticed a lot of extra spam coming into the social media channels for my company. It’s mostly in two forms.

On Facebook: I either get something in Messenger or a wall post from an account posing to be some sort of Meta authority figure claiming the page will be permanently deleted for violating some sort of guidelines and I can request a review by clicking their sketchy link (Obviously I know it is a scam) Here is an example:

On X: I get MULTIPLE tags for these spamming crypto bots somehow. They don’t seem to end and come in a lot. They’re also tagged with a bunch of other random accounts, so I’m simply not sure how my company’s account is picked. Here is what those look like:

Now obviously, social media has and always will have scammers and spam. I have a decent radar and digital literacy to know where not to click and what to ignore, but it seems like these have gotten worse -- sometimes getting 10+ in a day. It’s just becoming distracting from my smart inbox. Reporting as spam doesn’t seem to do much.

Is anyone else experiencing this? Have you done anything that’s helped? Or, does anyone have insight as to how these bots pick accounts and how I can get mine off of them? I have very little knowledge of the spam bots lol thanks!

Best answer by michaelajo20

@reid.zura Ugh, this seems to be happening to so many of us!

For Facebook: I learned a lifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook. I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They did a great step-by-step tutorial on this.

So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:

Go to inbox
Click on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)
Click “Create Automation” in the upper right corner
Click “Start from scratch” to create a new automation
Name your rule
Under “When this happens,” select “New message received” to start automation
Click “Add condition” and select “Keywords”
Input some of the main keywords in your recurring messages
Under “Take this action,” select “Mark as” and “Move to spam”
Save changes

Hope this helps! It has already saved me time this morning. (Thanks OP, if you’re reading this!!)

For X: Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help.

Best of luck!

Show previous replies

S

stacyk

Tagged Tendril

I knew this couldn’t just be happening to the accounts I manage! So glad to see that others are just as frustrated. (Not glad that we’re frustrated, just glad that I’m not alone.)

In one of the newsletters I got this morning, I found this solution. I promise that’s a link to a real blog and not a spam link 😂 Crossing my fingers it helps this weekend!

lisa.roughley

Seedling

Thanks so much @stacyk! We’ll try this for Messenger spam, although we’ve found that has fallen off. We have an eve bigger problem with these types of messages being placed as a review on our clients pages. Do you have this problem as well, and if so, any fixes?

With gratitude, Lisa R

Roughley Speaking Communications

S

stacyk

Tagged Tendril

Hi @lisa.roughley - we also have now had these spam comments coming in as reviews! I have not found a fix for it but if I do I’ll post here. Please share with me if you find it first!

Cheers,

Stacy

lisa.roughley

Seedling

For a number of our clients, we have turned off reviews for now. I’m guessing FB is working on this issue because we’ve noticed a huge drop in reviews overall and in, investigating, found that review access via mobile is cumbersome. That’s, at least what we’re guessing has created the big drop in real reviews.

Roughley Speaking Communications

kylie.trimble

Tagged Tendril

@reid.zura Ugh, this seems to be happening to so many of us!

For Facebook: I learned a lifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook. I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They did a great step-by-step tutorial on this.

So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:

Go to inbox
Click on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)
Click “Create Automation” in the upper right corner
Click “Start from scratch” to create a new automation
Name your rule
Under “When this happens,” select “New message received” to start automation
Click “Add condition” and select “Keywords”
Input some of the main keywords in your recurring messages
Under “Take this action,” select “Mark as” and “Move to spam”
Save changes

Hope this helps! It has already saved me time this morning. (Thanks OP, if you’re reading this!!)

For X: Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help.

Best of luck!

I haven’t checked yet so maybe this is an option, can you also automate hiding the spam that are wall posts and comments?

lisa.roughley

Seedling

Thanks so much!

Roughley Speaking Communications

A

adam.flowers

Seedling

@reid.zura Ugh, this seems to be happening to so many of us!

For Facebook: I learned a lifechanging tip yesterday from someone in the #HigherEdSocial community on Facebook. I’ll try to reiterate here, but I just asked the OP if I can share the video they created. They did a great step-by-step tutorial on this.

So, there’s a way to automate your Meta inbox and create a rule to exclude certain keywords coming in:

Go to inbox
Click on “Automations” - it’s the second button from the left at the top of the interface (screenshot below)
Click “Create Automation” in the upper right corner
Click “Start from scratch” to create a new automation
Name your rule
Under “When this happens,” select “New message received” to start automation
Click “Add condition” and select “Keywords”
Input some of the main keywords in your recurring messages
Under “Take this action,” select “Mark as” and “Move to spam”
Save changes

Hope this helps! It has already saved me time this morning. (Thanks OP, if you’re reading this!!)

For X: Our team sunset our X account back in August, but I still monitor for brand conversations and see these spam posts pop up from time to time. I tend to ignore or report, but it is annoying. Maybe X has a way to automate as well? I’m not sure, but hopefully someone here can help.

Best of luck!

Is the “Create Automation” feature for Meta still available? When I go there, it says “… or start from scratch”, but there is literally no option available to do that? Have I not had enough coffee, or am I missing something?

J

jessica.mcdonald

Seedling

I set the above up automation, but the message still appears in Sprout (is there another step to stop the messages showing in Sprout)?

Laura Porcincula

Former Community Manager

Hey @jessica.mcdonald, this thread shares how you can set up automated rules to hide certain keywords in your inbox if you’re on the advanced plan. Let me know if you have any questions about it, I’d be happy to help!

Laura Porcincula (she/her)

J

jessica.mcdonald

Seedling

Thank you

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