The company I work for, has a tech product that is used largely by educators. There is a private Facebook group that is managed/ran by educators (this is not owned/ran/managed by our company), that is a hub for our product - everything from questions, comments, etc. Is there best practices on how to interact with this Facebook group that is not owned by us? Specifically to help with questions? I wasn’t sure if anyone else had any guidelines or experience with this!