Respond or Not? - Angry comments not related to company

Hey ​@Liz.Harter, great question—this is something we deal with a lot. In your example, it sounds like they might be naming a specific person. I’d recommend checking both the LinkedIn community guidelines and your University’s public engagement policies. There might be something there that allows you to remove the comments if they’re “calling someone out,” so to speak.

Another approach we’ve used is replying with a comment of our own and seeing if they reach out to us or continue commenting. If they escalate in the comments, we’ll remove them.

I appreciate your advice ​@jaxn.engstrom. Our comment guidelines do prohibit “personal attacks” and I normally interpret that as people calling others names, but you’re right this is them calling someone out and attacking them!

If not relevant to the brand/product/service - delete. I also try to hide comments that are borderline slander in order to attempt to take the convo off line and help the customer from there. 

I agree with hiding for most ‘misinformation’ or personal argument type of comments.

Even if that person is an alum of your school, this is actually a case where I’d consider document and delete if it’s to point of possible slander/spam. If you delete the comment you could still leave behind a statement about personal attacks/accusations being against your guidelines so there’s an explanation that could also help deter continuing comments.

If someone is repeatedly spamming this same issue, I would also report multiple comments. They could be doing the same thing to a bunch of other pages.