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HELP - Instagram account suspended

  • 8 September 2023
  • 4 replies
  • 74 views
Heather
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Userlevel 1

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help.

 Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta. 

 

Thank you! 

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Best answer by amanda.lor 12 September 2023, 18:39

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4 replies

A
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Userlevel 2
Badge +1

At my previous job, we had our account temporarily suspended. They thought we violated community rules which we didn’t! I submitted a ticket and was able to talk to a live person. They also sent my ticket to the escalation team where I had to provide proof of organization and content examples. 

 

How to submit a ticket and chat with live support:

  1. https://www.facebook.com/business/help
  2. Top right > click on Get Support
  3. Work through the form. Once you’re done, it should redirect you to chat with a live person

Hope this helps!

Heather
Rank
Userlevel 1

Thanks! Also - wondering if anyone has used this company - Social Retrieving. 

 

https://www.socialretrieving.com/

M
Rank

Hey guys,

Our Instagram account was shut down. I tried to go to the get support page but it only comes up with my account saying it is restricted (I’ve submitted a review for this) but our Instagram account doesn’t appear there and there is no form I can submit.

Is there any other way of speaking to someone at Meta? We cannot create a new Instagram account with the same handle because it says it is in use, but we cannot access it and we cannot appeal for a review.

Any help is greatly appreciated!

A
Rank
Userlevel 2
Badge +1

Hi @magui.de la torre ,

Meta has changed their process again! It only lets you submit a ticket--I’m not sure if you can talk to a live person anymore.

  1. https://www.facebook.com/business/help 
  2. Top right > click on Get Support
    • The form only appears when you’re login to your personal account that is linked to your business account. 
  3. Scroll down and under Still need help, select Contact Support
  4. Under What issue are you having? > select It’s something else > provide the description (e.g. disabled account) > a drop down will appear for you to select
  5. Under What asset can we help you with? > select the business channel
  6. In the next drop down > provide info > once completed select Chat

If you’re lucky, you may get a live person other than that it’s automatic responses. Hope this help.

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