HELP - Instagram account suspended

  • 8 September 2023
  • 2 replies

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help.

 Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta. 


Thank you! 


Best answer by amanda.lor 12 September 2023, 18:39

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At my previous job, we had our account temporarily suspended. They thought we violated community rules which we didn’t! I submitted a ticket and was able to talk to a live person. They also sent my ticket to the escalation team where I had to provide proof of organization and content examples. 


How to submit a ticket and chat with live support:

  2. Top right > click on Get Support
  3. Work through the form. Once you’re done, it should redirect you to chat with a live person

Hope this helps!

Thanks! Also - wondering if anyone has used this company - Social Retrieving.