Hi Social Care Champions!
I see so many great tips here, and I want to add something about Case Management. We offer social care as a service at B Squared Media (8 years and running with this service!). I CANNOT EXPRESS how much of a GAME CHANGER Case Management is for all things social care. WOW! Our clients are SO impressed.
Escalations are much more seamless to handle … automatic case creation is **chef’s kiss** … TAGGING IS LIFE!
I’ll stop gushing now. But seriously, if you’re doing any sort of customer care/customer service/social selling - YOU NEED THIS. 💚
