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How do I configure my Single Sign-on settings?

Self-service Single Sign-on (SSO) allows the Sprout Social Account Owner to assign other users permission to manage SSO and to update and maintain SSO settings without needing to go through Sprout Support. With self-service SSO, a person with Manage SSO Permissions can: Upload your identity provider's SSO metadata file Edit SAML settings Enable or disable Sprout-managed passwords Enable or disable Just-in-Time provisioning  Set a default Role or Group and Profile permissions for an authenticated SSO user’s account upon their first login In this article: Who can use self-service SSO? What do I need to get started? Security Assertion Markup Language (SAML) settings Just-in-Time (JIT) provisioning Set a default Role or Group and Profile Who can use self-service SSO? Single Sign-on (SSO) is currently offered to customers with an assigned Customer Success Manager (CSM). If you have SSO enabled, you can start using the self-service feature right away.  If you are a customer with an assigned CSM and would like SSO enabled, please reach out to your CSM. If you are a customer that would like SSO enabled and do not have an assigned CSM, please reach out to Sprout Social Support for assistance. What do I need to get started? These are the requirements you'll need before getting started: You must have SSO enabled for Sprout. For more information about using SSO with Sprout, read this Help Center guide. The Manage Single Sign On permission must be turned on under Company Permissions. By default, Account Owners have this setting enabled and can grant this permission to other users. You'll need your SSO metadata XML file from your identity provider (IdP). Security Assertion Markup Language (SAML) settings Security Assertion Markup Language (SAML) is used to exchange authentication and authorization data between parties, in particular, between an identity provider (such as Okta, Onelogin or Azure) and a service provider (in this case, Sprout Social). To update your SAML settings: Navigate to Settings > Account > Single Sign-On. Click Edit SAML Settings if you want to make changes to any of your SAML settings. To upload your XML file with your SSO metadata, click Upload XML File. Your systems administrator can provide you with this file. Just-in-Time (JIT) provisioning JIT SSO Provisioning allows user accounts to be automatically created and configured the first time they log in via Single Sign-On (SSO). This eliminates the need to manually invite users and ensures a seamless onboarding process. To use JIT SSO Provisioning, your account must have SSO enabled. To set up JIT provisioning: Navigate to Settings > Account > Single Sign-On. Click Enable Just-In-Time Provisioning. Once you’ve enabled JIT, you’ll be able to see your remaining user seats under the Single Sign-On settings page and the Team Members section. Note: If you assign all your seats, the Account Owner will receive an email and JIT will be disabled. How JIT SSO Provisioning Works Admins configure default roles and permission sets in the SSO settings A new user logs in via SSO for the first time The system automatically creates their account and applies the pre-configured roles and permissions Example Workflow An Admin sets up "Care Manager" and a custom profile permission set as defaults in the SSO admin panel. A new user logs in via SSO, enters their basic information, and is immediately provisioned with the specified configuration. The user’s roles and permissions are visible in the Roles & Team Members section of the Account settings. User JIT SSO experience For Existing Customers with Legacy Roles Can choose between legacy roles or the new multi-role setup. Able to assign organizational roles, profile permissions, or legacy roles, or if roles are not needed, assign the group and social profile. For New Customers or Customers Without Legacy Roles Experience streamlined multi-role provisioning. Note: JIT SSO is not available for the Sprout mobile app. Once a new user logs in, the Account Owner will receive an email with a notification that a new user account has been created. You can manage a user’s permissions by clicking Manage User. Set a default Role or Group and Profile If you’re on the Advanced Plan, you can assign new users a default Role or a default Group and Profile. If you’re on the Standard or Professional Plans, you can assign new users a default Group and Profile. For more information on Groups, Profiles and Roles in Sprout, see our Administration Basics. If you select Assign with Role, you can choose the default Role for new users from the dropdown menu. If you select Assign with Group and Profile, you can choose the Group and Profile from the dropdown menu. Note: If you select Assign with Group and Profile, users will be assigned Read Only access to the Profile. You can update this access later.   Back to Top

How do I customize my branding in Reports?

If you're a customer on the Professional or Advanced Plans, you can add customized branding to the PDF exports of your Reports. Note: Each group has its own customized branding. You'll need to upload your logo into each group if you want to use the same branding. To add your customized branding: Navigate to Reports. Select Customize Branding from the left menu. Click Upload Logo and select the file you want to use from your computer. Recommended dimensions: up to 400px wide, 30px in height  

How can I engage with messages in Listening?

This feature is only available for Social Listening customers. Message actions provide quick ways to accomplish common tasks within Listening and can help increase engagement with your social audience. These actions are similar to how you engage with messages in the Smart Inbox. These features require Manage Topic permissions. Rather watch a video? Check out the tutorial: How can I engage with messages in Listening You can perform the following actions on messages in Listening: Translate messages Email messages Save message text to the Asset Library Quote and repost messages Repost messages to Facebook Repost messages to Instagram Delete messages Like a message Send a message to Compose Start a team conversation from a message Reply to X messages Reclassify a message’s sentiment Translate messages You can translate messages in Listening to your default language. Sprout integrates with Google Translate for the language translation feature. Set up your default language in Settings > Personal Settings. To translate a message: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu on the message you want to translate. Select Translate. Your translated message will appear. Email messages You can email a message in Listening to any email address. To email a message: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu on the message you want to email. Enter up to 50 email addresses. The From field is attached to your account’s email address and can’t be edited. Click Send. Save message text to the Asset Library Sometimes a Listening message includes quotes, hashtags or URLs that you want to save for future use. You can save a message as a text asset in Sprout’s Asset Library. To save message text: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu icon on the message text you want to save to the Asset Library. Select Save Text to Asset Library. The Asset window will open. Enter a title for the asset and any tags or context. Click Add Asset. Quote and repost messages You can quote or repost to any of your own X profiles. To repost a post: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu on the message you want to quote or repost. (For reposts) Select Repost and select the profile you'd like to use. Your repost immediately posts to your profile. (For quote posts) Select Quote. The Compose window opens. (For quote posts) Select the X profile you’d like to use.  (For quote posts) Add any text. (For quotes) Click Send or Schedule. Repost messages to Facebook You can repost Page Wall Posts and visitor Posts found on Pages to any of your own Facebook profiles. To repost a Facebook message: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu on the message you want to repost. Select Repost to Facebook. The Compose window will open. Select the Facebook profile you’d like to use and add any post text. Click Send or Schedule. Repost messages to Instagram You can share Instagram posts to your followers with the Repost messages to Instagram feature. We recommend tagging the original author in your post for attribution. To repost an Instagram message: Navigate to the Messages tab in your Listening topic. Click the three-dot overflow menu on the message you want to repost. Select Repost to Instagram. The Compose window will open. Select the Instagram profile you’d like to use and add any post text. Click Send or Schedule. Delete messages You can delete messages in Listening to reduce Topic noise. Delete messages from the Messages tab or from the Message Explorer. To delete a single message: Navigate to the Messages tab in your Listening Topic or to the Message Explorer. Click the delete icon on the message you want to delete. A confirmation message appears. To delete multiple messages: Navigate to the Messages tab in your Listening topic or to the Message Explorer. Select the messages you want to delete. Click the delete icon on the menu. A confirmation message appears.   Like a message You can like messages from X, Facebook and LinkedIn. If you have multiple profiles on the same social network, you can choose which profile will like the message. You can only like messages using profiles from the same social network. To like a message: Navigate to the Messages tab in your Listening topic. Click the Like icon. On X, the icon is a heart and on Facebook and LinkedIn the icon is a thumbs-up . Send a message to Compose You can send a Listening message, including its associated media, to the Compose window. From there, you can create and publish messages to any of your linked networks. To send a message to Compose: Navigate to the Messages tab in your Listening topic. Click the overflow menu and then click Send to Compose. Select the profile you’d like to use from the profile picker. You can edit

How do I build a Crisis Management Listening strategy?

This feature is only available for Social Listening customers. Sprout’s Listening tools help you monitor and manage your brand reputation in moments of crisis or controversy. You can use Listening to inform your responses to crises and to track reactions to any brand statements. Before you create a Crisis Management Listening strategy, it’s useful to understand how to build a Listening query. Learn more about building queries in this walkthrough. Creating a Crisis Management topic To create a Crisis Management topic, navigate to Listening Templates > Custom Topic. Creating themes Crisis management is about being proactive—catching a potential problem earlier lets you craft a response strategy faster. It’s a good idea to create a theme in your existing Listening topic as soon as you notice any unusual or concerning words or phrases. If this conversation continues gaining momentum, we recommend setting up a new crisis management topic so that everything in the topic is related to the crisis. This makes it easier to track and report the entirety of a crisis. Potential crisis themes and topics might include key words, people or categories that relate to this crisis. You’ll want to capture all the different variations of how people are talking about this potential crisis and your brand or industry so you can understand how the controversy is affecting you. You can also view top posts by different metrics to see what is driving traffic in your theme. Performance The Performance tab can help you better understand the volume and types of messages you receive during a moment of crisis. In addition to the snapshot view of your topic summary, you can dig into volume, sentiment and engagement. Total Volume can give you a sense of the scale of the conversation. You can combine these insights with Sprout’s other features to track and manage responses. For example, if you’re on the Professional or Advanced plan, you can set up rules to auto-tag comments and pull that tag data into your Reports. You can create similar workflows around sentiment analysis for received messages in the Tag Performance Report. Sentiment trends over time can help you measure how you’re handling a controversy. For example, you can track the response to a brand statement. Conversation The Conversation tab provides valuable insights for crisis management. The Word Cloud and Conversation Overview widgets give you a quick overview of the most common words and phrases in your topic. You can use these insights to refine your Listening topics and set up new queries. The Smart Categories widget can also help identify top profiles or influencers who may be driving traffic in your topic. You can use these insights to create themes for specific figures or refine topics to include or exclude these profiles. Demographics The Profile Overview widget in Demographics can help identify who’s driving the conversation around your topic. In addition to viewing messages from specific profiles, you can add or exclude profiles from your topic if you want to track or filter out those conversations. Messages You can explore what individual people are saying about the crisis under the Messages tab. Messages are useful for providing context, but you don’t need to read each one. You can filter by specific keywords and sentiment if you want to dig deeper. Sharing insights In a crisis, it’s critical for PR, legal, executive and other teams to remain informed so the organization can craft a response. You can quickly share your Listening insights with stakeholders outside Sprout using the link sharing feature. Want to learn more? Check out these resources: Social Listening Query Builder How do I build a Market Research Listening Strategy? How do I build a Campaign Analysis Listening Strategy? How do I build a Brand Health Listening Strategy? How do I build an Industry Insights Listening Strategy?   Back to Top

Bambu to Employee Advocacy Transition FAQs

Bambu by Sprout Social became Employee Advocacy by Sprout Social on October 3, 2022.  What’s changed?We've updated the logo to match the new product name, so anywhere you previously saw "Bambu" you'll now see "Employee Advocacy." You can also now create your LinkedIn advocacy posts right from Sprout. We plan to add more networks and story type integrations in the future. What URL do I use? Any old URLs on app.getbambu.com will be redirected to the corresponding advocacy.sproutsocial.com location. This includes URLs like the generated invite link URL. Even though your old URLs will redirect, you should still navigate to the new URL to log in to Employee Advocacy.  Which domain do Employee Advocacy emails come from?Emails that previously came from getbambu.com will now come from the sproutsocial.com domain. What happens to my custom branding or custom domain with this change?Any custom logo or color you've applied to your account will continue to exist. For more information on uploading a custom logo, see this Help Center guide. Your custom domain format will change from [name].getbambu.com to [name].advocacy.sproutsocial.com. Sprout will redirect your old URL for about six months. How are my integrations through your Public API or SSO impacted?Sprout will continue to support any previously configured integrations. If any changes are needed, we will follow up directly with the recommended steps. SSO providers are aware of the rebrand and are working on updates, but you will continue to see the old logo and product name until these updates take effect. If you have an existing OneLogin or Azure Active Directory SSO integration, you'll need to change your tile display name within your OneLogin or Azure portal. Have the IP addresses of the new domain (advocacy.sproutsocial.com) changed?No, the IP addresses remain the same. What happens to the mobile app?The mobile app name will change to Advocacy. You’ll be able to find the app by searching for "Advocacy by Sprout Social" in the app stores. If you have automatic updates turned on, you’ll see the new name immediately. Otherwise, you’ll continue to see Bambu until you download the new version.

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