Welcome Guide

Welcome to the Arboretum! Get started here.

Welcome to the Arboretum - we’re so glad you’re here! Here’s some information to help you get acclimated. Also, check out the video below for more information on how to navigate this community platform, and settle in. Getting StartedBookmark this page to navigate back quicklyMake sure to bookmark the Arboretum URL so you have quick access to the community in a convenient location.Stop by and say hi to everyoneHead over to Coffee Talk

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6 months ago

Jonathan ZuluagaFormer Community Manager

Community FAQs

Our FAQs will shed light on what’s next in your Arboretum journey.How do I get started? What am I supposed to do here?Be sure to check out this resource to get started. It has all the instructions and information you need for these spaces and to help build your network effectively.As for what to do here? Connect with others, learn and share. This hub is built for social professionals to have a space to chat and discover others who see social differently and want to help each other out.Do I have to use my real name?In this community, we highly encourage you to use your real name. There really aren’t many situations in which it would make sense for you to use an alias.That said, if you’re feeling like you must use an alias for whatever reason, please contact us via email at communi

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1 year ago

Jonathan ZuluagaFormer Community Manager

User Guidelines

The Arboretum is a place for us to discuss, learn, share experiences and make suggestions to improve and support each other. To make sure this community is a great place for everyone, there are guidelines to follow: Be yourselfUse your real name and share information that’s true to you. Don’t be afraid to askYou can start by searching for a topic to see if others have already asked a question or started a discussion. If you don’t find what you were looking for, don’t be afraid to ask. Our community team is here to answer your questions and help you come up with solutions.Be constructiveHaving a different opinion and being critical is great but only if it’s used to foster healthy discussions. Help others grow by giving them constructive and respectful feedback. Keep away from personal accusations or name calling.Be openOne of our favorite core

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2 years ago

Laura PorcinculaCommunity Manager

We're Pausing & Rebuilding: An Important Gamification Program Update

Hello Arboretum Community Members,We’re sharing an important update about our gamification program. While it hasn't been long since we first launched the gamification program, we've been monitoring the program closely and listening to your feedback. It’s become clear that the program isn't supporting or rewarding our community in the ways we had originally hoped.It is vitally important to us that our programs actually add value and support our members. We took a hard look and realized that the gamification program wasn't fostering the meaningful connection, peer support and overall sense of community we intended. You deserve a program that is truly rewarding to you in your development as social media experts, and we’ve decided we can do better.

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1 month ago

joe.huberFormer Moderator

I want to host my own hangout or event for other Sprout users. How do I do that?

At this time, there is no formal program to do so. However, we’re definitely interested in building out a program for Sprout Social users to link up, network, and learn together. PM Joe Huber if you’re interested in helping us build this!

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joe.huberFormer Moderator

I have some feedback/suggestions for the community. What’s the best way to get these across?

There are several ways to do this!We will be sending out surveys, reading topics and hosting some interviews. You can also create a topic in the share product ideas category. Be sure to add the “feedback” tag. Paul Nowak will be sharing more information about this, so be on the lookout.If you’re not comfortable sharing information publicly, you can also PM Joe Huber.

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joe.huberFormer Moderator

How do I network with peers from my industry or those that are working at the same job level?

For now, you won’t be able to identify anyone at the same level or in the same industry as you with badges, ranks or groups. This is something we’re investigating. Be sure to keep an eye out for groups in the future to help people identify this.If you have feedback or ideas on how you think you or we can facilitate this best, please feel free to offer that feedback to us in the replies below!

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joe.huberFormer Moderator

Do I have to use my real name?

In this community, we highly encourage you to use your real name. There really aren’t many situations in which it would make sense for you to use an alias.That said, if you’re feeling like you must use an alias for whatever reason, please contact Jonathan Zuluaga. He will help facilitate the change.You can also contact Jonathan for any username adjustments on your account.

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joe.huberFormer Moderator

I found someone in the community I’d like to connect with for a 1:1 chat. Can I do that? How do I do that?

You are absolutely encouraged to reach out to other users to chat one on one. Just be mindful of one another’s time and be respectful and understanding if they say no. Their calendar might not look like yours.Click on their profile and click send message. This opens a way to personal message another user.

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joe.huberFormer Moderator

How do I get started? What am I supposed to do here?

Be sure to check out this resource to get started. It has all the instructions and information you need for these spaces and to help build your network effectively.As for what to do here? Connect with others, learn and share. This hub is built for social professionals to have a space to chat and discover others who see social differently and want to help each other out.

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joe.huberFormer Moderator

Am I allowed to post about jobs?

This space is designed to help you elevate your skill sets and social expertise and can to help you find your next job opportunity. You can check out the job board.

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joe.huberFormer Moderator

What are the topic types?

Question, conversation and idea. They each serve a unique purpose!.Question is for when you’re not sure about something and are seeking input or advice.Conversation is for when you’re sharing intel, insights or just something you found interesting.Ideas are for letting Sprout know about product feedback or integrations you’d like to see.

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