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Coffee Talk

Make introductions, meet new community members and discuss ideas. Join for an engaging conversation and make lasting connections in the Arboretum.

  • 426 Topics
  • 2,444 Replies
426 Topics
customer.care
customer.careLevel 2
posted in Coffee Talk
Hi! I'm Hope!

Pink Hair for my fellow breast cancer survivors!My name is Hope Baucom and I am a Customer Care Representative at EarthKind LLC.  I help marketing with the social media responses and work face to face with our B2B and B2C customers.  Here at EarthKind we manufacture and sell botanical pest repellents for ants, moths, mosquitoes, spiders, cockroaches and rodents.  Made exclusively of botanical fibers and oils sourced from American farms, all of our products are safe to use in your home and around children and pets when used as directed. When I’m not at work I am working with Wind River Retreat Center in support of cancer survivors, studying sustainable agriculture at Mitchell Community College, digging in my garden and loving on my crazy family.  I have been married for 14 years and we have 3 amazing kids.  I am also a recent breast cancer survivor and growing stronger everyday!I am excited to be in the social exchange to learn creative ways to use Sprout Social for some upcoming promot

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customer.care
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
posted in Coffee Talk
Laura Porcincula introduction

Name: Laura Porcincula (she/her)Title: Senior Customer Success Manager, Agency OnboardingCompany: Sprout SocialHobbies: Travel, dancing and all sportsSome thing I’m good at: LaughingA question I’d like answered: What is everyone’s current favorite social media trend?Headshot: 

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customer.care
david.allison
david.allisonLevel 1
posted in Coffee Talk
Hi Y'all

Name: David Allison (He/him)Title: Director of Marketing & CommunicationsCompany: Wow Wow Hawaiian LemonadeHobbies: Running, writing, guitar (learning)Some thing(s) I want to learn: I want to figure out how to see trends with our social media output and to leverage the tools in here to streamline how we communicate without customers and potential new customers.Some thing(s) I’m good at: Creative ideas, taking calculated risks, and understanding different perspectives.Questions I’d like answered: What is the best way to be successful using Sprout Social? What are the hiccups you have seen from users that cause them to have a negative experience? What are the must-have components of Sprout? Headshot:   

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Laura Porcincula
Community Manager
S
stephanie.leeLevel 1
posted in Coffee Talk
Hi y'all!

Name: Stephanie Lee (She/Her)Title: Marketing ManagerCompany: ING SourceHobbies: Running, organizing Some thing(s) I want to learn: Leadership skills, how to measure success in social, how to get the most out of this toolSome thing(s) I’m good at: StrategyA questions I’d like answered: What are the top 5 things that every user should do, what are your biggest social/sprout learning experiences? Headshot:  

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joe.huber
mandy.edwards
Agency Partner
mandy.edwardsAgency Partner
posted in Coffee Talk
Hey y'all!

Hey y’all! I’m late to the game, lol. TBH I had all of this bookmarked and finally was able to sit down and hang out! I love, love, love Sprout and have been a Sprout devotee since the beginning (I started my company in 2011 and started using Sprout in 2012/2013-ish). Here’s a little bit about me… Name: Mandy EdwardsTitle: Digital Marketing Strategist/Business OwnerCompany: ME Marketing ServicesHobbies: Reading, watching college football (die-hard fan of the #1-ranked Georgia Bulldogs, proud University of Georgia alumnus, 20+ year football season ticket holder), shuttling my 13 year old daughter around, enjoying time with my high school junior before she leaves the nest, and helping out at the girls’ dance studio.Some thing(s) I want to learn: More in-depth stuff about Google Ads, anything about Google Analytics 4, new social content ideas and tricks, more ideas on growing Instagram communities… I’ll stop there :)Some thing(s) I’m good at: Digital marketing strategies for small busines

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mandy.edwards
Agency Partner
joe.huber
joe.huberFormer Moderator
posted in Coffee Talk
Coverage resumes January 3rd!

Hey everyone and happy holidays! We’re taking some time off starting today and will be out of the office until January 3rd. Thank you so much for participating in our beta program, thus far. We’ll be back in January with a First Friday hangout. That invite will be in the Community Founder’s Group, shortly.If you’re not yet in the Community Founder’s Group, you’ll always be able to join later. There will be on-going events and resources for you as we continue to grow.If you do need support assistance, please contact support via LiveChat within the app or at Support@SproutSocial.com.

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Coffee Talk
Beta Feedback - Open Session

We’re holding an open session for beta feedback from you all.In this session, Paul Nowak and Joe Huber will be available for you to share the things you have enjoyed, what was confusing, what should change, and what will make this experience better for others as we continue to open up the group. Zoom details are listed below.One thing to call out specifically is that you’re all welcome to join the community founders group, if you haven’t already. Those in that group will receive on-going networking events, space to share information, and access to Team Sprout. You’ll also get a chance to fill out information for some swag! Join the community founders group, today.-Zoom details:Join Zoom Meetinghttps://sproutsocial.zoom.us/j/94435106613?pwd=TmUwOFZlVUVRbmlGemoyM3FhVGlFUT09Meeting ID: 944 3510 6613Passcode: 760410One tap mobile+13126266799,,94435106613# US (Chicago)+16468769923,,94435106613# US (New York)Dial by your location        +1 312 626 6799 US (Chicago)        +1 646 876 9923 US

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Coffee Talk
Join the Community Founder's group!

The Community Founder’s group is for all of you who are in this beta! You can join the group by clicking here.This space will grant you special access to things like Founder’s First Friday meet ups, virtual sessions, access to more of Team Sprout and more. You don’t have to have a certain plan level or be a part of any other kind of group. Anyone who wishes to join that has early access is a Founder.We’ll be having the First Friday Hangout on December 3 at 11 am Central time. You can RSVP to that here.

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joe.huber
SocialSalis
SocialSalisLevel 1
posted in Coffee Talk
Introducing myself 😎

Hi there! I’m Caroline. Here’s a little about me: Pronouns are She/Her I have been working in social media for 5-6 years and been a Sprout advocate from the start. I used Sprout back when it was Simply Measured! I brought Sprout to my last company and have brought it to my current company, ZoomInfo I have background in the agency world, client world, B2C and now B2B My background is in social media strategy and in the last year i’ve shifted my focus to community creation - my title at ZoomInfo is Social Community Manager. I’m self-taught and gleaning so much from various books, Twitter professionals and more. I’m really looking forward to interacting with community builders AND social strategists because, hey, they’re kind of the same thing, right? I moved to Boston 5 months ago and before that was living in Chicago (the best city in the world). I’m originally from New York suburbs.

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joe.huber
joe.huber
joe.huberFormer Moderator
posted in Coffee Talk
Welcome Wagon to the Community Founders Group!

Hello everyone!If you’re reading this, it means that you’re one of our community founders and have access to that group. We’re hosting a one-hour welcome wagon that’s all about getting to know one another a little better and making connections. You won’t want to miss this chance to meet some of the other Sprout power users and find out what they’re doing in the social space to stand out among the crowd.You should have an invite in your email to the group, but DM Joe Huber if you can’t find it! He’ll make sure you get a new invite. Hope to see you Friday! 

332
joe.huber
bill.braun
bill.braunLevel 2
posted in Coffee Talk
Bill Braun Introduction

Name: Bill BraunTitle: Social Media Specialist/CopywriterCompany: Kicker AudioHobbies: Billiards, Photography, Home Theater DesignSome thing(s) I want to learn: Advanced Social and Google/YouTube ad strategies. How to parse the data I get from analytics quickly, while extracting the most relevant insights (based on the goal, of course).Some thing(s) I’m good at: Taking insanely technical/confusing concepts and boiling them down to the audience’s relative level of comprehension.  Maybe (ok, hopefully) infusing a bit of humor into the process. Why so serious?Some thing(s) I’m NOT good at: Knowing when to say “enough”.  I inherently want to know everything about everything, which is both blessing and curse.A questions I’d like answered: Lets save that for later. But not too much later!A pic you might like: 

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joe.huber
bcoffron
bcoffronLevel 1
posted in Coffee Talk
Beau Coffron Introduction

Name: Beau CoffronTitle: Central Team Leader Social MediaCompany: Life.ChurchHobbies: 9 years ago I created and still run my food blog lunchboxdad.com. Also I’m a big sports and Star Wars fan.Some thing(s) I want to learn: Cake decoratingSome thing(s) I’m good at: Social Media Strategy, food art, trolling friends online

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joe.huber
annie.giudicessi
annie.giudicessiLevel 2
posted in Coffee Talk
Annie Giudicessi Introduction

Name: Annie Giudicessi (she/her)Title: Owner + Social Media StrategistCompany: HeyGiud Communications (pronounced Hey Jude yes like The Beatles song)Hobbies: baking (mostly bread), writing, crafting/planning, collecting vinyl records, nature photography, procrastinating things, sleeping but I’m pretty terrible at thatSome thing(s) I want to learn: Everything. Is that too much? Okay honestly, I’m really interested in learning how other people do things that might be a better/more efficient way than I do. So really, everything.Some thing(s) I’m good at: Sarcasm. Making meatballs. Also, like my job but who wants to talk about that.A questions I’d like answered: Why? This really pertains to a lot of things that I’m sure we will cover later. Headshot:  

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annie.giudicessi
Alison.Wisneski
Alison.WisneskiLevel 1
posted in Coffee Talk
Introduction!

Name: Alison Wisneski (she/her/hers)Title: Director of MarketingCompany: Lady Justice BrewingHobbies: eating sandwiches, yoga, petting dogsSome thing(s) I want to learn: KPIs beyond the ordinary - how do values fit into your social media plans?Some thing(s) I’m good at: Making people “feel” things via social postsA question I’d like answered: Is a hot dog a sandwich?Headshot:  

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joe.huber
NateG
NateGLevel 1
posted in Coffee Talk
Hi, I'm Nathan

Name: Nathan Greener (he/him)Title: Digital Communications SpecialistCompany: ENMAX (Calgary, Alberta)Hobbies: Videography, photography, acting, bakingSome things I want to learn: What matters to our audience. Mindfulness. Some things I’m good at: Video making, problem solvingA questions I’d like answered: How do I balance the efforts of content creation with effective content distribution (including paid) to maximize engagement?Fun photo: Filming on top of a wind turbine 

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joe.huber
brad.keeling
brad.keelingLevel 2
posted in Coffee Talk
G'day

Name: Brad KeelingTitle: CEO & Head of MarketingCompany: Slice Wireless Pty Limited and the Slice Wireless, One Small Planet digital and social media management and forensics business.Hobbies: Not many… I like to cook, enjoy travel and ski when I can. I live in Sydney Australia but spend a lot of time in Washington D.C. and love New York.Some thing(s) I want to learn: I have been in the media and telecommunications business for more than 30 years so I am always interested in learning about emerging new media. Some thing(s) I (think) I’m good at: I got my first mobile phone (car phone) in 1982. I attended my first international mobile phone conference the GSM (Groupe Speciale Mobile) Conference which was in a hotel meeting room in Rome and the last I attended took over most of Barcelona… so I know stuff about mobile phonesA questions I’d like answered: What’s next?Headshot:  

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joe.huber
Gayatri Shukla
Community Manager
Gayatri ShuklaCommunity Manager
posted in Coffee Talk
Gayatri Shukla introduction

Name: Gayatri Shukla (she/her)Title: Manager, Customer MarketingCompany: Sprout SocialHobbies: Travel, Art, Yoga, Cooking (and eating!)Some thing(s) I want to learn: How do you keep up with all the latest social trends and technologies that sometimes seem to be evolving at the speed of light? Some thing(s) I’m good at: Cleaning like Monica from Friends, daydreaming like Phoebe from FriendsA question(s) I’d like answered: How do you make sure social always has a seat at the table in growth and strategy meetings?  Headshot:  

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Gayatri Shukla
Community Manager
mary
maryLevel 2
posted in Coffee Talk
Mary Lee Sutter Introduction

Name: Mary Lee SutterTitle: Director, Social MediaCompany: AcronymHobbies: Running/Road-Trail Races (when I’m not injured), Music/Musician, Wannabe Reader, Podcasts, Murder shows (aka ID Network/Dateline), All things with my Australian Shepherd including Obedience/Rally/Trick/Agility Classes.Some thing(s) I want to learn: ALL THE THINGSSome thing(s) I’m good at: I can speak in GIFSome thing(s) I’m NOT good at: Saying “no”A questions I’d like answered : What is the meaning of life and what happened to just being “kind” on Social Media? 

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mary
Jonathan.Jacobs
Jonathan.JacobsLevel 2
posted in Coffee Talk
Jonathan Jacobs - Intro

Name: Jonathan Jacobs (he/him)Title: VP, DigitalCompany: Accelerate360Hobbies: Travel, writing, reading, Prince-listening, golf, hiking, Sprout Social-ingSome thing(s) I want to learn: Dance, Spanish, PlumbingSome thing(s) I’m good at: Points and Miles, motivating a team (I think), storytellingHeadshot:  

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Laura Porcincula
Community Manager
A
Agency Partner
AnneAgency Partner
posted in Coffee Talk
I am Anne!

Name: Anne Christensen (she/her)Title: Paid Social Associate Manager/Creative WriterCompany: AcronymHobbies: Perennial gardener outside and houseplant lover inside (I have a 10x10 dedicated plantroom) I am an avid collector of beachglass and I love being a mom to my boys!Some thing(s) I want to learn: How to make a better sourdough starter. J/K I would love to learn more about long-form writingSome thing(s) I’m good at: Writing creative for ads and organic social mediaA questions I’d like answered: How to choose the best images for paid adsHeadshot: Not a real one! 

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joe.huber
C
Agency Partner
carrie.keenanAgency Partner
posted in Coffee Talk
Carrie Keenan Introduction

Name: Carrie Keenan (she/her)Title: Director of Customer CareCompany: B Squared MediaHobbies: All the nerdy things. Tabletop, RPG, GISH, Attempting to make things I've seen on GBBO, songs about my petsSome thing(s) I want to learn: Everyone's tips and tricks in how to best use Sprout. (Carrie's Sprout small talk intro: So. How do you use tags?)Some thing(s) I’m good at: The perfect GIF for all occasions, turning lemons into (spiked) lemonadeSome thing(s) I’m NOT good at: Being patient, any musical ability, learning French A questions I’d like answered :How do YOU customize your reporting?   

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C
Agency Partner
Brooke B. Sellas
Brooke B. SellasLevel 4
posted in Coffee Talk
Brooke Sellas Introduction

Name: Brooke B. Sellas (she/her)Title: Founder & CEO Company: B Squared MediaHobbies: Horses, horseback riding, and the Real Housewives franchise <insert cheesy grin for that last bit of truth>.Some thing(s) I want to learn: Curious about how others use Sprout and how we can better use it. Plus, learning from all of you super smart peeps!Some thing(s) I’m good at: Getting on my soapbox re: CX and Customer Care. Controlling wild beasts and sassy mares. Some thing(s) I’m NOT good at: Singing. Dancing. Oh, and doing video marketing. A questions I’d like answered: How to you continuously iterate, improve, and impassion others (especially as it relates to social media marketing)?

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joe.huber
mandy.patterson
mandy.pattersonSprout Team
posted in Coffee Talk
Mandy Patterson intro

Hey y’all! Excited to be a part of this community and looking forward to chatting, connecting and sharing big ideas with you all. Here’s a little bit about me:Name: Mandy Patterson (she/her)Title: Education Content ManagerCompany: Sprout SocialHobbies: Hanging out and training my giant puppy, Goose, weight lifting, cooking, readingSome thing(s) I want to learn: What do you love the most and what do you not love the most about product education?Some thing(s) I’m good at: Writing, strategizing, connecting folks together, knowing all the words to almost all the songsA question(s) I’d like answered: What’s the one thing you’d like Sprout to do to help you gain more credibility in your field?Latest photo of me:  

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joe.huber
AlexaHeinrich
AlexaHeinrichLevel 2
posted in Coffee Talk
Introducing Alexa Heinrich

Hi, Sprout friends! My name is Alexa Heinrich, and I’m the Social Media Manager for St. Petersburg College in Central Florida. I also run the Social Media Tea accounts, and I’m a very passionate advocate for accessible best practices for social media. Excited to chat with old friends and make new ones!

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Laura Porcincula
Community Manager
raven.gill
Agency Partner
raven.gillAgency Partner
posted in Coffee Talk
Raven Gill Introduction

Name: Raven Gill Title: Social Media ManagerCompany: Communicators GroupHobbies: Pattern designs, gardening, nature photographySome thing(s) I want to learn: Recruiting new clientsSome thing(s) I’m good at: Analytics and social strategy for the financial institution industryA questions I’d like answered: Common social metrics in different industries. Specifically industrial and dentistry Headshot: Hello!  

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Laura Porcincula
Community Manager
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