Advice & Best Practices

Does anyone have a contact at TikTok or have you run into this issue before? I recently started working at a university and something happened with their TikTok account where you can’t find it via search. When searching our university name/TikTok username (Washburn University), the “You’re not alone” page comes up instead of results. There’s no way to bypass the page. Obviously this sucks because it makes it extra hard for students to find our account. I tried submitting a support ticket, but it got me nowhere. Our account is in good standing, so it’s unclear why search results for our university are being filtered like this. I would really appreciate any insight or help!

The Pennsylvania State University (PSU) doctoral marketing candidates are conducting research on the following topics under the guidance of Professor Arvind Rangaswamy (University Distinguished Professor of Marketing):Identifying ways to improve influencer marketing strategies Specifically, focusing on using data to select authentic influencers who drive brand message diffusion.They are seeking industry collaborators for their research. If your organization runs influencer marketing campaigns in a specific category (e.g., food, fashion, fitness), they'd appreciate your participation.What's involved?Sharing data on past influencer campaigns Data types needed include: Influencers used Influencer posts (location, timestamp) C

What camera does everyone use for going live? Right now we have MEVO but the camera is old and outdated.This would be for press conferences mostly.

Hi all,  previously we used twitter / x business manager to manage multiple client twitter accounts access - it looks like this feature no longer exists and, best practise with sprout is to have separate logins for each customer - is that best practise across agencies and implementations in terms of scalable access or is there another Meta / Google Ads style business manager function that we should look to implement?

Okay video marketers, how are we getting macro views of how our boosted Instagram reels are performing? I’m finding that the video plays and engagement data I get for an Instagram Reel in Sprout does not account for ad center watches. For example, if I look at the last 6 months in Sprout, it shows only 2,869 video views on our Instagram. When I look natively on Instagram, I can see that one individual reel has 9,224 plays. (In “Insights” I can see that this individual reel has 9,224 plays and 5,852 Reach) Yes, this includes boosting of this video. So what I’m trying to figure out is, how to I look globally at my video campaigns and see how they’re doing and set benchmarks when I have to individually go into each video and note the data natively in IG, and usually from my phone?! Am I missing a better way to do this? Thank you!

Is anyone having any luck with gaining competitor insights on LinkedIn? They recently closed their API to third party social tools. I work at an agency and I’m wondering how you approach LinkedIn data during the audit phase.  I’d like to benchmark my client against other similar orgs. 

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the comments in the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

Hi!I’ve been researching for tools which can be doing this sentiment analysis of the posts of the influencers.Do you have any tips? (or, in any other case, a way to do it less manually?)Thanks in advance 😊

Hello everyone!Does anyone know if there is a way to download my LinkedIn Company Page's followers into an Excel document that includes their names, company name, etc. Our BD/Sales team was looking to use this list for their activities and I want to be able to use this data to show our people that they should be posting to their own connections and not relying on the company posts to do all of the heavy lifting.I believe there was a way in Sales Navigator to download this data, but my company no longer is using Sales Navigator. If anyone has any suggestions, I would greatly appreciate it. Thank you!

The podcast/video series I’m starting will be a kind of sit-down conversation with our CEO about real estate and our company culture. I’m currently in the ideation phase for this idea, but was wondering if anyone had any tips, advice, or favorite podcasts. If you have seen success in the podcasts that you’ve created I’d love to check them out as well 😊

My team is trying to figure out the best way to collect total Reels views for Instagram and Facebook for reports. Sprout only gives first plays which is not what my leaders want to see. For us the difference between first plays and total views (what the native app says) are literally millions. I was wondering if anyone has found a good tool for pulling this data outside of Meta Business Suite?

Hi! I work for a well established brand in New Zealand that also operates in Australia and South East Asia. Today our Australian page/ad account has been permanently banned for violating advertising policies. We didn’t actually violate any policies, Facebook just changed the status of every ad since the account was launched in 2016 to rejected so we appear to have 1000+ violations. Previously they have incorrectly classed our account as “political” because we are an eco brand that posts about sustainability. This only happens to our Australian account not our NZ account. I have tried a review however of course with every  ad ever created being rejected we didn’t pass the review. Has anyone been able to get their ad restrictions lifted after being permanently disabled?  Facebook support is unhelpful and our account manager doesn’t ever reply to my emails. Any advice appreciated! 

Has anyone else noticed a drop in link clicks to external websites across Facebook and LinkedIn this year? Have you pivoted your strategy to keeping people on platform as opposed to driving to your website?

Has anyone experienced a drop in engagements and impressions these past few months? We went from seeing consistent impressions and engagements to a dramatic loss in the last few months with no real understanding as to why this might be. The same goes for Facebook followers, as we’ve been seeing a loss rather than growth in the same timespan.

Hello everyone! We are going to create a campaign for one of our clients that is a non-profit in the health sector. What do you recommend for us to do to run the ads smoothly?Note: I am in Mexico at this time.

Just this week, all our scheduled posts since Friday failed even though all our social media accounts are connected to Sprout. I tried to reach out to Sprout Support Center but I still haven’t received any reply until now. This is really affecting our social media performance. Anyone care to help?

Hi, hoping someone can help me out! My advertising access has been “permanently restricted” on Facebook and I manage multiple pages for my company. I think the issue is that I hadn’t had a personal Facebook in years, but created one when I started this new job. Thinking it’s because I don’t have much history on Facebook on my personal account and jumped right into acting as admin for a few accounts.  Long story short, I know it’s nearly impossible to get in touch with someone at Meta - SOS! Any tips or tricks? 

Hi everyone! We’re creating a video for social that answers a FAQ for our customers. We’re considering adding our customer service email at the end of the video for users to have another place to reach out but are concerned it will lead to potential email overload.  Have you tried this, and did the pros outweigh the cons?

Hi everyone! My health care organization is slowly starting the process of launching a TikTok account.My questions are;How should we be responding to comments/questions?Do we respond to only the not so nice comments? Do we let negative comments whittle away and pay them no attention? Appreciate any insight you may have from a large brand’s perspective! Thanks!

Anyone else having issues with Facebook ads keep changing their targeting locations to their entire United States. I select my cities and radius and I submit the ads but after I hit submit it changes the targeting to the entire united states. This has happened across multiple clients for me. 

Hey y’all!I’m a social media manager for an IT company who’s currently overseeing around 26 accounts (though thankfully I only manage 4 on a day-to-day). I’ve been asked to takeover an executive leader’s personal LinkedIn account and frankly trying to nail down a process has my brain spinning in circles.TLDR; How do you manage your executive’s personal LinkedIn presence?We're posting 2 times a week, mostly sharing corporate posts or third party articles with 'his' own thoughts. My thought was to add the profile to Sprout, where I can use the approval workflows to schedule content and get the appropriate edits/comments/whatever. Then I realized that I can’t use LinkedIn to repost, only create new, organic content, so I would need to sign into the account and reshare the post directly.So here’s where I’m running circles in my brain:Should I still use the approval workflows via Sprout even though I need to post directly

Hi all,I was wondering if anyone could help me understand the workarounds to not having access to Instagram audios with a Business Account? Our organization uses a third-party scheduling app, (Sprout Social), and I read that Creator Accounts that give you access to these audios cannot use third-party scheduling apps. Any suggestions? This is a conundrum for us. But it would sure be nice to be able to BOTH use trending audio and schedule with Sprout.

I’m sure you’ve noticed influencers and brand accounts alike including something like this in their CTAs on Instagram: “Comment LETS GO! For the link to sign up!”It seems like a genius idea to boost engagement and conversions through a platform known for it’s tricky link-sharing capabilities. I’m wondering if you’ve tried this strategy, what tools you used (if any), and how did it perform?