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Social Customer Care

How do other professionals address social media customer care? Learn tips on how to level up your social media customers service.

  • 27 Topics
  • 139 Replies
27 Topics
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Customer Care
Social Customer Care Bootcamp

Hello Everyone!I’m excited to announce our course Social Customer Care Bootcamp: How to Build & Measure World-Class Service on Social is now LIVE. Once you’ve completed the course, come back here and let us know what stood out to you.Please share your feedback in the survey at the end of the course, we would love to know your thoughts. Thank you!

220
Laura Porcincula
Community Manager
2 years ago
Gayatri Shukla
Community Manager
Gayatri ShuklaCommunity Manager
published in Social Customer Care
How top brands handle social media customer service and support

“Social customer service” and “social customer care” are often used interchangeably. They aren’t the same, though.Customer service is generally a passive but responsive field. A customer comes to you with a question or issue. You respond. Simple enough, right?Customer care is about proactively meeting your customers’ needs. In terms of social customer care, that means:Having a self-service help center Educating customers about your product via social content Interacting with customers on a consistent basis (even before they make a purchase) Having answers and information on-hand before someone reaches out Offering personalized service that goes beyond automated responsesRead the full article: https://sproutsocial.com/insights/social-customer-care/

240
Gayatri Shukla
Community Manager
2 years ago
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