Social Networks

Having some trouble with Meta ads this week for one of our clients FB Event pages were boosted and the ads are not displaying numbers, or allowing us to edit the audience or ad itself. The ads are not appearing in the ads manager and are only appearing in Ad Center and Meta Business Suite. Getting this error message when trying to edit and resave the ad. Is anyone else having this issue with FB Event boosting's and is there a way to fix it without restarting a whole new ad?  

Hello! I currently manage our brand (parent) Facebook page and over 260 location pages on Facebook. The Classic Pages allowed me to change the Facebook cover photo on the parent page and it would automatically change all the cover photos for the location pages.Our pages recently switched to the New Pages Experience and now the location pages don’t change when the parent cover photo is changed. I really don’t want to switch into 260+ pages to change the cover photos. Does anyone have a resolution for this? Thank you!!

Hello, I know there was a Meta outage last week. Is anyone still having issues with Instagram? I manage 10 accounts, and when I toggle to 1 of the accounts, the account, the page starts flickering and the account looks incomplete. I tried logging into the account from my computer and it did not work, I tried both Chrome and Safari and nothing worked. I tried logging out of all Instagram accounts, I un-installed and re-installed the app, and I restarted my phone. None of that worked, the account is showing the same thing. I attached screenshots of what the account looks like and of what happens when I switch over. Any help is appreciated. Thanks, Dan

Hey everyone, I was hoping you all would have some tips to share for scheduling or creating reels on Facebook and Instagram with community sounds.Our client has a low following, so we have been relying on using trending sounds on Facebook, Instagram and TikTok to get engagement. Meta does not have scheduling sophisticated enough to meet our needs and posts with community sounds cannot get scheduled ahead of time through the business suite. However, uploading and posting each reel on the day we’ve planned for takes up a ton of time and we’re looking for alternative options.As of now, we’ve been creating the posts through the Facebook and Instagram mobile apps (Meta business suite does not show any of our saved sounds, so we need to post each individually) and then saving the reels as drafts and coming back on the calendar date and posting. There has to be a more efficient way, right? We bill our clients by the hour, so we’re extremely conscious of o

Hello, our Facebook page has been receiving an influx of spam private messages stating our profile is “of permanent deletion. We have received a report indicating that your page violates copyright.” We keep reporting the spam to Facebook, but we keep receiving them. Has anyone else experienced this and how have you managed it?

I saw a TikTok last night talking about Nostr, a “decentralized, censorship-resistant social media protocol.”It was new to me so I wondered if anyone was familiar with it! I found a CNN article from this year and Forbes from last year, it looks like it gained popularity with crypto/tech as early adopters.Do we think it’s worth looking into? Is anyone already using it?

Is anyone having issues toggling back and forth between Instagram accounts? I see that all the accounts I am running are available, but when I go to switch to another account, I am unable to switch. The only way I am able to switch is if I logout and login to the other accounts. Is anyone else having this problem? Any advice would appreciated.  Thanks, Dan

Does anyone have any experience using Reddit to build up subject matter experts in specific communities and potentially find leads? The strict rules on the platform and within subreddits make me uncertain if it would be worth the effort. 

It appears that this is no longer possible to do, and it doesn’t matter if you check the box for (Share Reel to your profile feed) in Sprout - it posts to your feed regardless.  Can anyone confirm that this is the case? If so, it’s unfortunate because I just had my first instance of needing to post a reel but not wanting it in my main feed. 

Does anyone else’s cover image for Instagram Reels not download on the mobile app, or is it just me? 

Hello!My team noticed that the Always Up-To-Date Guide for social post sizes was updated yesterday, and X and Facebook have changed drastically from the norm (at least from the last time we checked). Does anyone know what sparked this change? Is anyone using these sizes yet? The recommended size for a graphic on Facebook and X is now 1080x1350.

Hello! My organization is considering joining Threads in the near future but one thing we’ve seen a lot of is the data and privacy policy is a lot more abrasive than other platforms and Meta’s own FB & IG policies, collecting a lot more data. The org I work for handles a lot of donor data and financial information. Has anyone had a conversation with their team on the pros and cons of the new platform? I’m trying to find the actual policy to see if I can sift through it myself but not having great luck. Any thoughts would be appreciated!

My personal account continues to get invites from brand accounts to join their broadcast channels on Instagram. I haven’t actually joined or created any yet, but they seem like they could potentially be useful tool to get in touch with followers. So, I am asking what everyone else’s experience with this feature is.Are you a part of any with brands you follow? Have you created any for a brand you manage? What has been your experience? What is the ‘discussion’ like? How easy/ difficult is it to manage? What’s the business case? If you’re not using them, why not? I wanna know the tea!

Hey, everyone! I am interested to learn about how your org works cross-functionally with legal. To be blunt, I’m at a startup, and legal and social live pretty far away when it comes to internal structure. There’s no true ‘legal approval process’ for posts -- usually the ‘big posts’ or if there is something in my gut where I’d like to have checked get extra eyes from legal. (Yeah, I know that comes with its own list of pros and cons, each miles long)But what does it look like for you? Is anyone similar? Or are you reading this in horror? Also, does anyone have favorite resources like courses, articles, certifications, etc. about social media and legal? Would love to hear it all, thanks! 

Hi Everyone! Our parent company has acquired multiple brands. I’ve been tasked to look at potential brand consolidation of some brands - some will just be inactive and others will potentially occupy new roles. Has anyone experienced changing the name of the company’s LinkedIn page? If so, what happens to the existing content? Also, does this affect paid media in any way? Are there other things I need to be considering here? 

Hello all! I’ve been asked to lead a “how to” kind of presentation to employees about making their LinkedIn profiles better. The goal is to give these folks some social media confidence and build up their online presence so they can (if they desire) become mini influencers in our very niche industry. All of my expertise comes from knowing how to craft a LinkedIn profile when job searching, so I wanted to hear from the smm side of what makes a good LinkedIn influencer profile.Thoughts?

Our organization had a rep from Twitter until last year. Now that they have re-branded, we’re needing an X rep to support our business needs/social strategy. We have had an X “rep” contact us via email - does anyone know the process for X offering that support so we can confirm this person is legitimate? 

Leave it to Meta to like to keep people nice and confused! They are gradually re-branding Business Accounts or Business Manager accounts to “Business Portfolios.” This info was a bit buried on their site, so I thought I’d share here! “Meta Business Accounts, sometimes known as Business Manager accounts, are now called business portfolios. This change will appear gradually across Meta technologies.” Meta

Hi there, I spotted this ad on LinkedIn. It seems to be an organic post that’s been boosted by a company page. Have you tried this in the past? What are your thoughts? I don’t think it’s available through Campaign Manager, so I’m wondering if there’s a different feature you need access to in order to run these.Many thanks! :) 

Happy 2024!Has anyone noticed that posts published to LinkedIn from Sprout are showing as “edited” as soon as they hit the platform? (This is a screenshot from this morning. Originally, the post said edited within 6 minutes of hitting LI.)I’ve reached out to the admins on our page internally and no one has edited the posts. LinkedIn’s help center is not helpful. I opened a ticket with Sprout Support, but LinkedIn’s editing change logs aren’t accessible. Any thoughts?

I started at my company almost a year ago but started after the Marketing Manager left the company. We still have access to the Facebook account with a few admins who have full control but trying to get her off as the account owner has been impossible to this point. I have made the requests, which say they have gone to her but she must not have used her work email because our IT doesn’t see it. She also claims that she doesn’t see it either when we have reached out. I have tried to email support (you can probably guess how that went!) and am stuck on what to do next! If anyone has had similar experiences and can advise on what I should try next that would be appreciated!  

Hi all! Has anyone had any luck contacting someone at Instagram for help with an account that they no longer have access to? Long story short - I was recently hired to manage their marketing and the account this company had appears to be associated with a non-work email. We’ve tried multiple ways of accessing to no avail. I’ve tried through Meta and can see the account and ID was once connected, but it no longer is. We’re ready to send any kind of letters or proof, but I’m not sure where or who we would send this to. Any help would greatly be appreciated.  Thank you! 

Hey Everyone!  I have come across an issue I am wondering if anyone can help with. I boosted a post on Instagram only to have it rejected for no reason. The content isn't political in the slightest and inclusive, so safe to say I am baffled.  Can anyone lend a hand? 

Hi team, With everything Elon Musk has said in the last few days and the way that larger brands are pulling out, I’m curious - what’s the temperature for your clients? Are they choosing to keep their account but go inactive? And what are their major reasons? If they’re going inactive, are they ghosting the platform, leaving a note, going private, etc.? I’m interested in hearing what other marketers are seeing, experiencing, and recommending?