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Social Networks

Discuss social media best practices and share tips about specific social networks with other digital marketers.

  • 154 Topics
  • 563 Replies
154 Topics
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New User
tescalanteNew User
asked in Social Networks
Meta Ads blocked

I've having trouble with an FB ads account on Meta, it needs to get reinstated since it has been block.  Does anyone have specific advice or a contact to help me with this? Thanks 

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New User
5 days ago
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New User
Trisha AsharNew User
asked in Social Networks
Business Instagram Hacked — How can I recover / what are my options?

Last Tuesday, one of the accounts I manage was hacked and the email and phone number were changed. I contacted Meta Support Pros and they have been telling me the issue is ‘under investigation’ but nothing more. Stakeholders are now asking me to consider other options.What other options do I have?Has anyone else successfully recovered a hacked account? Are you able to petition for your username back and verification from Meta once you start a new account? 

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New User
12 days ago
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Frequent User
megan.dohertyFrequent User
asked in Social Networks
Contacting Bluesky? Requesting control over branded account

Has anyone had the task of contacting Bluesky to gain control over a branded account handle? I’ve tried a couple of different avenues (reporting the account, requesting help via support ticket) and, as of Friday, I’ve engaged our internal legal team for support. Open to any and all thoughts. Thank you in advance! 

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Frequent User
16 days ago
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New User
PartTimerNew User
asked in Social Networks
TikTok planning

Are you planning ahead for any changes to strategy if TikTok is restricted in the United States in the near term? What do you think social media professionals should do to prepare for that kind of outcome?

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Advanced User
22 days ago
madison.skipper
Engaged User
madison.skipperEngaged User
asked in Social Networks
Scientists/Healthcare Community Leaving X/Twitter

Curious if anyone has seen a new platform emerge as a replacement for X, formerly Twitter, specifically among the science, research and healthcare community. I’m a social media manager for a cancer treatment and research institution and X is a big part of our social strategy. As Bluesky and Mastadon are growing in popularity, I would love to know if any healthcare or research organizations have made the switch and if you are seeing a growing community of users interested in science or medical content. 

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Katy4Riskonnect
Advanced User
22 days ago
mariah.d
Frequent User
mariah.dFrequent User
asked in Social Networks
How to add users to manage Facebook pages?

Our agency is working on helping some clients create their own Meta Business Portfolios so we can transfer assets to them and the clients can own their Pages. We understand Facebook’s policy against using secondary “work” profiles to manage these, but it’s hard to believe there isn’t a more efficient way to ensure someone’s personal profile is clearly separated from their work one, whether that’s due to personal boundaries or even just avoiding accidental postings from the wrong profile on a Page.I’ve seen a few recommendations to use Facebook’s “multiple profiles” feature, but I’m not understanding how that specific profile gets added to a Business Portfolio. Because you have to add someone with their email address, which is associated with their main profile. How do we only allow their alternate profile to be the admin? Does anyone have insights on how that works (or doesn’t)?Thanks in advance!

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judith.edwards
Advanced User
22 days ago
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New User
tescalanteNew User
asked in Social Networks
Social Media Feeds

What is a good work around on Sprout Social to interact with your news feed on Instagram?   

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New User
22 days ago
T
New User
tescalanteNew User
asked in Social Networks
Linkedin Admin Rights

I’m trying to gain access to become ADMIN of a company page. The company doesn’t have access to any current ADMINS.I’ve tried adding my company email to profile and request rights with no luck. I’ve tried this form and it won’t take my info???https://www.linkedin.com/help/linkedin/ask/CP-primary Any help would be great!Thanks Tony 

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Anna Laura McGranahan
Agency Partner
30 days ago
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Engaged User
laura.stetserEngaged User
asked in Social Networks
Meta Ads - Ads Being Served Out-of-Targeting

Is anyone else seeing Meta ads being served in states that are outside of the geo targets you’ve set? We have seen traffic and lead gen campaigns being served up to people in locations that do not relate to the content of the ads, sometimes in states that are very far from the spots we wish to target. Meta has yet to come back with a solution, so we have been forced to suspend our campaigns. Wondering if other are experiencing this as well? Thanks! 

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Anna Laura McGranahan
Agency Partner
30 days ago
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stephanie.clarkSprout Team
asked in Social Networks
Targeting non-followers on Meta

Hi Arb community! 👋🏻Stephanie from Sprout here, reaching out on behalf of one of my customers. We’re trying to confirm whether it’s still possible to exclude non-followers when building custom audiences for boosted posts (Facebook/Instagram). I thought I would tap into the brain trust and see if any fellow SMMs know either way?I’ve been doing some research and found that Meta is removing the option to add detailed targeting in January (https://www.facebook.com/business/help/440167386536513?id=176276233019487), so I’m also wondering if that could impact any current capabilities for excluding your existing audience/followers. Any insight this group have would be greatly appreciated. Thank you!-Stephanie

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1 month ago
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Frequent User
Victoria NechiforFrequent User
asked in Social Networks
Instagram disabled hacked account

Hi there! Do you know what could be done if an Instagram account gets permanently disabled because it doesn’t follow the Community Guidelines, because of unothorised attempts to access the account? Someone tried to hack an account and Instagram disabled it. Wondering if you know a phone number or email address I could use to try and speak to someone to hopefully get it back. Many thanks! 

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dan.levey
Advanced User
1 month ago
scott.mck
Agency Partner
scott.mckAgency Partner
asked in Social Networks
Meta Business Suite in disabled state - need help.

We have an issue with our Meta Business Suite account being “disabled”.I have been wrestling with this issue for almost 2 weeks.Is there any way to actually talk to a real person at Meta?Long Story short in bullet format:Account has not been actively used in a couple years. We decided to try a couple sample test campaigns in FB & IG.  Placed ads on Oct. 17/24 Both campaigns required budgets to be pre-paid, and Meta took this from our card on file. (about $250) Both campaigns were reviewed and approved (email notification & dashboard said “active”) After the weekend, noticed no funds had been used up from our pre-paid budget. Finally noticed in “Ads Manger” that our account is “disabled” because they can’t put a “hold” on our card. They do not indicate how much they want to “hold” on the card. I then noticed on Oct. 22, our credit card was to expire this month (10/24) Updated card info (more than a dozen times) and keep hitting the “try hold again" button with no success. Then w

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dan.levey
Advanced User
1 month ago
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Frequent User
jill.limFrequent User
posted in Social Networks
Claiming accounts to prevent scams?

What advice do people have about claiming social accounts as a means to prevent scams? I’ve recently been asked to claim Instagram, Facebook, and Threads account names that are variations of our name in order to prevent outsiders claiming the accounts. I have concerns that it will actually confuse people and not, in fact,  stop them from tagging that account.  We do already deal with countless scam Facebook accounts in our name. I’ve submitted all of these repeatedly as scams to Meta with nothing being done.

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Frequent User
1 month ago
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New User
synelson5New User
asked in Social Networks
Meta Business Manager Issue

I'm reaching out to see if anyone could help connect me to someone at Facebook who could help us resolve a Meta Business Manager connection issue. We've tried reaching out to them for months now and have been unable to connect with anyone who can help us. I’ve tried the help pages, I’ve tried support emails, I’m no longer able to submit tickets/cases through their support page… I’m at a complete loss.Here's the situation: Through the natural transition of employees, access to our Business Manager account was lost. When I came on as the social media manager in June, I started reaching out to Meta to gain access and learned that the account admin is registered to a former employee's work email, which is no longer recognized by Facebook as an account because it's been inactive for more than three years now. This led us to request a disconnect of our Facebook page from the Business Manager account—only to learn that too, must be approved by the admin (again, who doesn't exist). Due to this

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Advanced User
1 month ago
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Advanced User
MisterPAdvanced User
posted in Social Networks
Instagram adjusts Reels and Stories video quality based on engagement

This story was making the rounds yesterday, that it’s confirmed that Instagram automates higher video quality for Reels and Stories content that engages more (Source: https://www.socialmediatoday.com/news/instagram-downgrades-video-quality-less-viewed-clips/731152/). From my POV, this quote from the story sums it up for me: Which makes sense, in terms of maximizing resources to deliver the best user experience to the majority of users (i.e. if something is being viewed by more people, it should be presented in the best quality). But still, that also means that less viewed content loses out, as the reduction in playback quality will likely inhibit engagement, and compound that initial lack of views even further over time.I’m not a fan of the approach, and it will alienate smaller creators, agencies, marketers. but I can see how it saves money over the long run for a bandwidth-heavy platform. I might want to rethink my Insta strategy in some cases. Does their admission surprise you, conc

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M
Advanced User
2 months ago
Heather
Frequent User
HeatherFrequent User
asked in Social Networks
HELP - Instagram account suspended

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help. Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta.  Thank you! 

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Engaged User
2 months ago
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Frequent User
Annie DohertyFrequent User
asked in Social Networks
Can you merge instagram and facebook pages?

We have aquired a company, and wanted to see if we could merge their business Facebook page and Instagram pages with our business Facebook and Instagram pages. Is this possible? I know we can add their pages to our business portfolio, but I wanted to know if we can merge them together (followers, etc.). I thought it was a few years ago, but may have changed. Thank you for any help - I always get the best resources here and I am so helpful!

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tristan.audet
Advanced User
2 months ago
corrine.dorrian
Engaged User
corrine.dorrianEngaged User
asked in Social Networks
Facebook Page - Acquisition

One of our businesses was recently acquired and I’m not sure what to do with the Facebook page since we do not own the name, customers or products anymore. The page has less than 100 followers, but the content/graphics have our logo and links to our website, contact info, etc. First thought was to just close the page down, but please comment if there is a better strategy. 

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Advanced User
2 months ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Networks
Recap & Recording - The Power of Instagram Reels: Publishing & Boosting with Meta

This event has concluded. Catch up on-demand by watching the recording below!On Wednesday, September 25th, we're partnering with Meta for a can't-miss event, The Power of Instagram Reels: Publishing & Boosting with Meta. This session is designed to equip you with practical knowledge to maximize your impact with Reels and Boosted content. Get insider tips on crafting compelling Reels, boosting your content for greater reach, and effectively measuring your results. Join us as we discuss Reel strategies, expert insight into boosting your content, and tips for measuring your success.By attending, you’ll walk away with:Key strategies for creating engaging Instagram Reels Best practices for boosting your content How to track ROI and measure your success Meet the Speakers:Joana Rocha - Senior Technical Partner Manager, Reel Ads, Video & Threads at MetaDevin Marsh - Director, Partnerships at Sprout SocialLaura Porcincula - Community Strategist at The Arboretum by Sprout Social  Catch u

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Laura Porcincula
Community Manager
2 months ago
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Frequent User
jamie.hamptonFrequent User
asked in Social Networks
Platforms penalizing scheduled posts

I have a client who is of the believe that if you create content and post it in Instagram it will get better reach / impressions / engagement.  I know this has been debunked through the years but I cannot find any sold research / where platforms say they don’t do this, etc.  Does anyone have suggestions or resources where I can justify the reason that we schedule content vs. having a manual process?  

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Nycole
Advanced User
2 months ago
Laura Porcincula
Community Manager
Laura PorcinculaCommunity Manager
published in Social Networks
✨ Giveaway: Share what most surprised you in our latest data report

If you’re wondering what kind of content your team should prioritize with limited budgets and bandwidth, and how to deliver the greatest return on investment from your efforts, The 2024 Social Media Content Strategy Report by Sprout Social has got you covered.In this report you’ll find answers to questions like: How many and which platforms do users have profiles on? What actions can you take on social to compel consumers to buy? Is there a certain content type that is more successful by platform? How can I be sure to share the right content on the right platform for my audience?  ➡️ Download The 2024 Social Media Content Strategy Report   Which network or demographic insight surprised you the most and why? We want to hear from you! Share your answer in the thread below for a chance to win 1 of 3 swag packages.  *The promotion begins at 10 am Central Time on October 3rd, 2024 and ends at 11:59 pm Central Time on October 7th, 2024. To participate in the promotion, answer and reply

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Laura Porcincula
Community Manager
2 months ago
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Frequent User
sarah.evans86Frequent User
asked in Social Networks
Instagram engagement is significantly down - anyone else finding this?

Over the last few months our Instagram engagement has considerably lowered and I am wondering if other brands are experiencing the same thing?And equally wondering if you have any theories on why. I know algorithm shifts have had an impact, but think there’s likely more to it than just that- i.e. is the election also a contributing factor? 

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Frequent User
3 months ago
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Frequent User
mvasquezFrequent User
asked in Social Networks
Acquiring Company LinkedIn Page

Has anyone had experience with “sunsetting” a company page that was acquired?My firm acquired another firm last year. We have posted about the acquisition on both pages and kept up regular posting but their brand will officially be under our name. So I will be running a campaign reminding people to follow the parent company. If you have experience in this, what is your best advice and/or what was your process?

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S
Frequent User
3 months ago
M
New User
meg.purdumNew User
asked in Social Networks
Disappearing Instagram Captions

Has anyone else experienced Instagram captions disappearing from published or scheduled posts recently? And/or not being able to add captions on those posts? Have tried updating the app, logging out and back in, etc. I submitted a support request to IG, but am not expecting to hear anything.

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M
New User
3 months ago
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Frequent User
ssosa12Frequent User
asked in Social Networks
TikTok Collaboration

Has anyone figured out how to use the collaboration feature on TikTok? Still not seeing it on my end.

260
S
Frequent User
3 months ago
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