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susan.hoffmanLevel 1
asked in Social Networks
BlueSky Coming to Sprout?

Any updates on BlueSky coming to Sprout? We currently have to hop over to Buffer to schedule out our BlueSky Clients.

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Laura Porcincula
Community Manager
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jazmin.jacksonLevel 1
asked in Social Networks
Instagram Poll Option

Hi there! I created a campaign for march based around the instagram poll feature - but every time I go to post using the poll all set up, it gives me an error. “something went wrong. please try again later.” I have tried everything - powering on/off, making sure app is updated, etc… anyone else experiencing this?

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echo.cenderLevel 1
asked in Coffee Talk
What Giveaway Picker Do You Use?

What giveaway picker/tools would you would recommend and why? Is there one that has more options in terms of conditions/parameters? We are about to run our first engagement focused giveaway on our social media accounts (IG & FB). Any other advice on running a giveaway that you can share from your own experience would be greatly appreciated!

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Heather
HeatherLevel 1
asked in Social Networks
HELP - Instagram account suspended

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help. Fast forward to this week and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta. Thank you!

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caitlin.rondaLevel 1
asked in Content Creation
Instagram Reel Cover Image Glitch - Anyone else?

Hi Everyone! I am going a bit nuts with a glitch that is happening on my brand’s Instagram account and I am curious to know if anyone else has experienced this as well. When I am in the “Edit Cover” area of my reel, and I add an image from my camera roll, it appears perfectly on the “Cover” tab. When I navigate to the “Profile Grid” tab, however, the image is zoomed in and I am not able to get the full image to display no matter how much I pinch and drag it around. It has happened to every reel since the end of December when I did purposely zoom an image in for a cover of a reel and the app decided that all future reels and cover images will match this one-time-only art direction. (If I go back to the reel in question where I zoomed the cover image in on purpose, I am not able to zoom the image out as it is also stuck on the zoomed (doomed) state). I would be so grateful if anyone has experienced the same issue and can offer some tips for correcting it!

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ajl3photo
madison.skipper
madison.skipperLevel 2
asked in Content Creation
🪫 Portable Charger Recommendations

I’m in desperate need of a new portable charger for long days of getting content on the go. Any recommendations? I am looking for one that is compact. Also, any other social media/content creation tools that you find to be a “must”? Always curious to see what fellow social media professionals are using to improve or make capture content easier.

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tiffany.cookeLevel 1
asked in Social Data
Data Reporting - Differing Results

Hello! We use Sprout tags on every post, tagging by department. So, theoretically, our tag report should give a pretty good idea of how well our overall performance is. The engagement rate between the report on “profile performance” versus “tag performance” for the same period and the same platform is VERY different. Can anyone help me understand why this is?

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hilary.engel
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iryna.chernyshovaLevel 1
asked in Healthcare Hub
Effective Ways to Find & Feature Patient Stories

Hi there fellow healthcare marketers! Curios to find out, how do you typically find and approach patients who are willing to share their personal stories on your organization’s external channels, like social media and website? Since patient information may not be directly accessible to marketing teams, do you rely on clinic staff, advocacy programs, or another approach entirely? Are there any challenges you’ve faced? Any tips or insights would be greatly appreciated! Thanks in advance!

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corrine.dorrian
corrine.dorrianLevel 3
asked in Social Networks
Ad Set Up Error - Facebook Ads Manager

Has anyone ever received this error when setting up an ad? I run ads frequently and have never seen this before. Any help is greatly appreciated! one

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Anna Laura McGranahan
Agency Partner
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c.levertonLevel 2
asked in Content Creation
Issues with Adobe Premiere Rush / Alternative Video Editing Software

Hi there! I just got a new laptop (Dell) and it’s having issues with Adobe Premiere Rush - it crashes as soon as try to start a new project and add files. Of course, this is a major drawback since video content is the new favorite format! Has anyone else encountered this crash issue, and have any solutions? Otherwise, I’d love to collect alternative video editing software here in one list!

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c.levertonLevel 2
asked in Social Customer Care
Tips for building a healthy comment section?

Hi all! I manage an instagram account for a large public university’s study abroad office. While our instagram account does well in terms of collecting likes on posts, our comment section is full of crickets. Can anyone chip in on tactics they use to grow a healthly comment section? One that’s engaging to students, encouraging further discussion, while keeping it drama-free 😅 I know there will always be clean-up to do for inflammatory comments, but I’m wondering how you transform quiet lurkers to converation-makers, without inviting too many trolls! I’d like to create a supportive community of students who can chat together on our posts. Very appreciative of any ideas you can share!

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precision
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Victoria NechiforLevel 1
asked in Social Networks
Instagram disabled hacked account

Hi there! Do you know what could be done if an Instagram account gets permanently disabled because it doesn’t follow the Community Guidelines, because of unothorised attempts to access the account? Someone tried to hack an account and Instagram disabled it. Wondering if you know a phone number or email address I could use to try and speak to someone to hopefully get it back. Many thanks!

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yahaira.hernandezLevel 2
asked in Likes & Dislikes
Content Planning

Every December I check multiple websites to help me brainstorm content ideas for the following year, like fun holidays related to my industry. Is there a particular website/source that you’ve found helpful to plan content?

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Katy4Riskonnect
Katy4RiskonnectLevel 2
asked in Career Advice
Schedule Tasks on Your Calendar | Productivity Tip for SMMs

Hey all - I’m Katy and I lead Riskonnect’s (B2B SaaS) Global Social Media program. My best productivity tip is: Schedule time to get specific tasks done on your calendar. Scheduling a specific time to get work for Social done is so helpful - especially for folks like me who work with global colleagues, that may lean towards scheduling a meeting first thing in the morning (when a social post is set to go out, or to be checked on once live). This can mean either time-blocking so that you always have time in the day to get work for Social done, or it can mean adding mandatory time into your day for both on and off the clock time.

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amanda.coe
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stephanie.clarkSprout Team
asked in Social Networks
Targeting non-followers on Meta

Hi Arb community! 👋🏻 Stephanie from Sprout here, reaching out on behalf of one of my customers. We’re trying to confirm whether it’s still possible to exclude non-followers when building custom audiences for boosted posts (Facebook/Instagram). I thought I would tap into the brain trust and see if any fellow SMMs know either way? I’ve been doing some research and found that Meta is removing the option to add detailed targeting in January (https://www.facebook.com/business/help/440167386536513?id=176276233019487), so I’m also wondering if that could impact any current capabilities for excluding your existing audience/followers. Any insight this group have would be greatly appreciated. Thank you! -Stephanie

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robbie.schneiderLevel 4
asked in Social Data
Social Data (Election Season)

How is your team positioning the likely drop in reach/engagements on social media due to the intensity of the election season?

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lisa.frame
scott.mck
Agency Partner
scott.mckAgency Partner
asked in Social Networks
Meta Business Suite in disabled state - need help.

We have an issue with our Meta Business Suite account being “disabled”. I have been wrestling with this issue for almost 2 weeks.Is there any way to actually talk to a real person at Meta? Long Story short in bullet format: Account has not been actively used in a couple years. We decided to try a couple sample test campaigns in FB & IG. Placed ads on Oct. 17/24 Both campaigns required budgets to be pre-paid, and Meta took this from our card on file. (about $250) Both campaigns were reviewed and approved (email notification & dashboard said “active”) After the weekend, noticed no funds had been used up from our pre-paid budget. Finally noticed in “Ads Manger” that our account is “disabled” because they can’t put a “hold” on our card. They do not indicate how much they want to “hold” on the card. I then noticed on Oct. 22, our credit card was to expire this month (10/24) Updated card info (more than a dozen times) and keep hitting the “try hold again" button with no success. Then we adde

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dan.levey
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synelson5Level 1
asked in Social Networks
Meta Business Manager Issue

I'm reaching out to see if anyone could help connect me to someone at Facebook who could help us resolve a Meta Business Manager connection issue. We've tried reaching out to them for months now and have been unable to connect with anyone who can help us. I’ve tried the help pages, I’ve tried support emails, I’m no longer able to submit tickets/cases through their support page… I’m at a complete loss. Here's the situation: Through the natural transition of employees, access to our Business Manager account was lost. When I came on as the social media manager in June, I started reaching out to Meta to gain access and learned that the account admin is registered to a former employee's work email, which is no longer recognized by Facebook as an account because it's been inactive for more than three years now. This led us to request a disconnect of our Facebook page from the Business Manager account—only to learn that too, must be approved by the admin (again, who doesn't exist). Due to thi

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cortney.riley
cortney.rileyLevel 1
asked in Healthcare Hub
Blackout Inquiry on Social 11/4

Hello! Have any health care or hospital members had conversations about blackout dates during election day and days after since the conversation might overshadow anything plan to publish?

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wbu.admin
wbu.adminLevel 1
asked in Coffee Talk
What platform do you use to help pick contest winners?

Hi everyone, I’d like to have a social media contest across both Facebook and Instagram, but not sure which platform to use to help me pick a winner. I imagine we’d have several people enter the contest and I would certainly ask participants to follow us, share the post, tag a couple of friends and leave a comment, like the post, etc. on both FB & IG. Has anyone done something like this before and used an app or website to help them pick a winner for a contest requiring this many actions from the participants? Thank you! Crystal Deel Wild Birds Unlimited

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leah.crandellLevel 1
asked in Healthcare Hub
How do you become a verified health source on YouTube?

Hi! We are a 9 hospital healthcare organization trying to become a verified health source on YouTube. Our YouTube account is for the entire system so we are applying for the health features as an organization and not as an individual. However, the application states that we have to have a licensed physician attached/associated with the account. Has anyone in healthcare gone through this process before? Do you have any insights or advice? Is there anyway to get around having a physician attached to the account? Any and all help/advice is appreciated! THANK YOU!!

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jamie.hamptonLevel 2
asked in Social Networks
Platforms penalizing scheduled posts

I have a client who is of the believe that if you create content and post it in Instagram it will get better reach / impressions / engagement. I know this has been debunked through the years but I cannot find any sold research / where platforms say they don’t do this, etc. Does anyone have suggestions or resources where I can justify the reason that we schedule content vs. having a manual process?

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Nycole
virginia.rios
virginia.riosLevel 4
asked in Content Creation
Tools to Resize Youtube videos?

Hello! I’m looking for tools to resize a video from a regular YouTube video to an Instagram, either square or reel size. Do you have any ideas? I saw https://www.veed.io/ any other you may know? thanks! Virginia

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ahaynesLevel 2
asked in Career Advice
Any tips on creating a portfolio for social media work?

Hi everyone, My name is Anna and I’m a recent college graduate working in my first full-time job as a social media specialist. As I create more social media content, I’m wondering whether I should put together a portfolio of my work to share with future employers or if that’s only helpful for freelancers. If it is beneficial for me, then what should a portfolio look like, and how should I go about sharing one if it’s not specifically requested by the employer? If you have portfolios, I’d love to hear what you include in yours! Thanks!

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tcsandoval
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laura.stetserLevel 2
asked in Healthcare Hub
Localized Facebook pages missing from Facebook Search Results

Has anyone else noticed that Facebook is no longer displaying search results for any local Facebook pages tied to your organization? We have our main accounts still visible in search in Facebook, but none of our other 200-some locally operated accounts are shown, even though the pages still exist. We are seeing other companies outside of healthcare with the same thing (Enterprise rental car company is only showing main brand account now too). Wondering if there was some Meta update we missed or if it just a glitch. Anyone have additional experiences or insight? Thanks!

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Tyler Wardrop

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3 hours ago

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