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Hello social media people,I’ve been tasked with determining whether Whatsapp is something we should implement from higher-ups. Our networking association is focusing on global growth in the future, specifically in Latino America.My question is, are there any associations on here that use Whatsapp? Most of our communication is around initiatives members can get involved with, renewals & conference announcements. Do I need to request additional budget for it?(We have a community discussion board platform already & our member base is about 14k) Thanks in advance!Glory Rohde

Hey all! In the Reposting > My reports tab I have “Engagements” as one of the categories for LinkedIn and it appears that it is organic only. However, it seems this number is quite high from what I’d expect. We did start more boosting of organic content, and I’m wondering if it’s possible that since they are organic posts, then boosted, could Sprout be getting “tricked” into thinking they are organic engagements?Thanks for any insights! 

Hi all,Does anyone here have a TikTok credit line? We seem to have lost our account rep in the shuffle, and no one on the invoicing email is replying to my emails. Did you also receive 2 invoices for January? I assume this is before/after US ownership switch. Did you notice that they removed check remittance information on the invoice? How are you handling? Still sending a check or switching to ACH/wire?Feel free to DM me! Thank you! 

We launched a new product and there’s been some challenges, so it’s no surprise we’re seeing comments about it on our social media posts (often ones that are unrelated to the product). Usually I have pretty good luck asking them to take the conversation to DM so I can get their email and other private contact info so I can have our customer success team reach out. But recently, people just want to keep complaining in public and try to give me that information on comments.One hypothesis I have is that they don’t know what a DM is, so I’ve changed to saying direct message. But wondering if maybe that’s too confusing. Anyone have experience and thoughts on this? 

Since LinkedIn has brought “impressions” to commenting, it’s made it as clear as ever how much visibility your direct engagement strategy brings. I’d love to be able to quantify that and share the impact with leadership.Is there a way to see this data for comments in Sprout? Or is anyone finding a way to do this? At some point someone shared how to do it from a person page, but I don’t think I’ve seen the same options for a company page. Thanks all!

Hello! I’m looking for tools to resize a video from a regular YouTube video to an Instagram, either square or reel size. Do you have any ideas?I saw https://www.veed.io/ any other you may know? thanks!Virginia 

Hello! Has anyone figured out a way to remove their personal account from the equation when managing multiple pages, ad accounts, and business portfolios? I tried creating an alternate account using my work email address and was immediately banned.I am a social media manager at a digital marketing agency. My personal Facebook account was suspended on 10/17/2025 for “cybersecurity” reasons. I submitted an appeal and have heard nothing back. I’m not worried that my account will be permanently disabled (okay, maybe I am a little bit), but I’m wondering how I can distance my personal account from the business portfolios that I need to be in.We have multiple business portfolios and my personal account is tied to 100s of client social media pages, so when my personal account is suspended, it has a severe impact and I worry that it will eventually impact client pages.Any advice is extremely welcomed and appreciated. 

Hi everyone! I’m currently trying to transfer ownership of a Facebook page from one business portfolio to another. I was curious if anyone has any experience doing this and what steps you took to do it. I have access to both business portfolios and can remove the page from the one it’s in but am worried I will mess something up 😂

Hi all! I’ve seen a lot of mixed answers for this question, and I’d love to have some more insight. Does it really matter who initiates a collab post? Our channel works with partners that have both larger and smaller followings than us. We want to make sure that we’re utilizing our collab feature on Instagram in the most efficient way possible. Should the account with the larger following initiate the collab? Or, should it depend on who is the original owner of the content? Thanks in advance! 

Has anyone else experienced that in Meta Business Suite reach is now views for organic insights? It totally killed our engagement rate! Is there a way to get it back? Reach used to pop up where views is for me.  

Hi team - how are we presenting social media guidelines to employees?  

Is there a way to track a hashtag on LinkedIn- inside of sprout? The Smart Inbox only grabs mentions and replies on posts. I figure there has to be a way, but with all the dumb API restrictions, there might not be. We want to then set up a rule to send me an email for negative sentiment around that hashtag. We had an ex-employee go on a lovely rant, not tag us, but use a common hashtag.  Thanks! 

Hi there! Any help appreciated! I have a client that is a division of a global, well-known brand and our Instagram account has been disabled. Account of events:Updated profile image to new brand standard Monday afternoon Monday evening, I received a notification from Sprout that our IG profile had been disconnected. Went to reconnect in Sprout and was unable to.  Went to the account’s IG profile on my phone and saw that it was suspended. I filled out the form to verify out account information (username, email, password, phone number attached to the account)  Received a notification that our account had been reviewed and that it was now suspended due to violating IG’s community guidelines (photo attached of the reasons they gave me) Instagram did not give me another option to appeal this.  I read countless blogs/articles that night and clicked every link that I thought would be helpful and every form I tried to fill out it said “the username you’re inquiring about does not exist.” and w

Hey, y’all!  After hours of researching the best practices to reach non-followers on my restaurant client’s IG account, I keep accumulating the same 8-10 “Best Practices” on every website. I thought I would put it out here and see if any of you have cracked the secret that nobody is talking about to reaching non-followers? 

Hi there! Do you know what could be done if an Instagram account gets permanently disabled because it doesn’t follow the Community Guidelines, because of unothorised attempts to access the account? Someone tried to hack an account and Instagram disabled it. Wondering if you know a phone number or email address I could use to try and speak to someone to hopefully get it back. Many thanks! 

We have an issue with our Meta Business Suite account being “disabled”.I have been wrestling with this issue for almost 2 weeks.Is there any way to actually talk to a real person at Meta?Long Story short in bullet format:Account has not been actively used in a couple years. We decided to try a couple sample test campaigns in FB & IG.  Placed ads on Oct. 17/24 Both campaigns required budgets to be pre-paid, and Meta took this from our card on file. (about $250) Both campaigns were reviewed and approved (email notification & dashboard said “active”) After the weekend, noticed no funds had been used up from our pre-paid budget. Finally noticed in “Ads Manger” that our account is “disabled” because they can’t put a “hold” on our card. They do not indicate how much they want to “hold” on the card. I then noticed on Oct. 22, our credit card was to expire this month (10/24) Updated card info (more than a dozen times) and keep hitting the “try hold again" button with no success. Then w

 I’m struggling to create a LinkedIn reshare in Employee Advocacy that shows up like a normal reshare rather than a link to the LinkedIn post I’m hoping to have employees reshare (screenshot of the result I’m getting that I don’t want). Am I doing something wrong, or is this not an option? I also had been thinking there was an option to like/comment rather than only reshares - was this something I imagined? I’m not seeing an easy way to set it up, if so.  

Does anyone have employee-facing social media accounts?Our internal comms team is seeing a dip in email open rates and asked whether a social media account might be a good way to reach employees.For context, we currently have an employee news site, a weekly email that drives to it, and an “update” email with quick, need-to-know info that goes out 3x a week. Content ranges from open enrollment reminders and policy changes to event dates, pay increases, and employee recognition.Some of the recognition content is shared on our main channels, and HR manages separate accounts targeting job hunters that occasionally feature employees.I have a lot of reservations about employee-facing social accounts, but I’d love to hear what others are doing.Specifically:What industry are you in? What channels are you on? What are some examples of the content that gets shared? Have you tried a Facebook group for employees? Do you think the accounts are effective? Why or why not?

Hey everyone 👋I’d love to hear how you all approach this: When you’re collaborating with another company (not necessarily an influencer) on a joint social post, how do you navigate the differences between brand and style guidelines?For example—our brand has its own voice, design system, and accessibility standards, but a collaborator may have very different colors, tone, or visual rules they want to use. We want the post to feel cohesive and on-brand for both of us, but sometimes it feels like trying to merge two very different identities.Do you: Create a hybrid style that pulls from both brands? Use neutral/shared design elements instead of trying to merge everything? Have formal agreements or is it more case-by-case? Curious what strategies, guidelines, or even compromises have worked for you.

Is there any way to add instagram-based audio when drafting a story or feedpost in Sprout? Is this a feature that is even possible? 🤓

Hi everyone, I’m looking to connect with some folks who have run amazing and successful fundraising campaigns on social media. Know anyone? Are you that someone? Would love to chat about what made it successful! If you don’t work at a nonprofit, do you remember a social media campaign that inspired you to donate? 

I am running a test to see if posts perform better when the link is in the comments vs. in the caption. I’m wondering if anyone can help answer a question I have.From what I’ve found online, LinkedIn doesn’t track clicks on links that are in the comments, only links that are in the captions. However, I’ve noticed that on posts where the link is in the comments, LinkedIn is showing clicks in its native tracking section, and the number is inordinately high compared to posts where the link is in the caption. Can anyone explain this? Is it tracking clicks on the image that was included in the post? And if that’s the case, when the link is in the caption, how do I know it’s tracking clicks on the link and not clicks on the image? (my images are not clickable)Examples: 

To make a long story short – our original corporate IG handle (@KaseyaCorp) was permanently disabled in July for no rhyme or reason. We reached out to Meta support, submitted appeals and nothing was successful in getting the handle back. We talked to our ad rep - who was no help. Fast forward to this week  and the new handle we created (@KaseyaGlobal) was just suspended as well -- and they are accusing us of impersonation. Our content is very clearly for Kaseya and its products. Before we submit another appeal - which last time was denied in 30 seconds - wanted to see if anyone else has dealt with this or has an actual human being we could talk to at Meta.  Thank you! 

Did anyone else notice a change to the layout to Sprout’s Smart Inbox? This sidebar used to be optional but now I can’t figure out how to make it go away 😬 Sincerely, someone who resists change at all costs.  

I’m in desperate need of a new portable charger for long days of getting content on the go. Any recommendations? I am looking for one that is compact. Also, any other social media/content creation tools that you find to be a “must”? Always curious to see what fellow social media professionals are using to improve or make capture content easier.